Manage task assignment types

Task assignment types define the assignment options available to catalog editors and catalog managers when they define tasks for an item. You can add, change, publish, and expire task assignment types.

Before you begin

Role required: admin

About this task

When a user then requests that item, these assignment options determine which users are assigned to complete these tasks. For example, you can use information the user enters when requesting an item to dynamically assign a task to the on-call IT support contact of the requester.

Procedure

1. Navigate to All > Item Designer > Administration > Task Assignment Definitions.
2. Click New.

   Figure 1. New Task Assignment form

   

3. Fill in the fields as appropriate.

   Table 1. Task Assignment form

   Field	Description
   Short Description	A brief summary of the task assignment type.
   Description	A longer description of the task assignment type.
   Active	[Read Only] A check box that indicates whether the task assignment type is active or not. To deactivate a task assignment type, expire it.
   Assignment type	The type of assignment. Set to Direct assignment to define users or groups explicitly, or Scripted assignment to calculate assignments dynamically using a script.
   State	The state of the task definition. Set to Draft if the record is being created or modified, or Published if the task assignment type is published.
   Group	The group to assign to tasks that use this assignment type. This field is available only if the Assignment type is set to Direct assignment.
   User	The specific user to assign to tasks that use this assignment type. This field is available only if the Assignment type is set to Direct assignment.
   Assignment script	A script to determine who performs tasks that use this assignment type. This field is available only if the Assignment type is set to Scripted assignment. For example, a script to identify the on-call support team for the requestor as the group to assign.

4. Click Submit.

Publish task assignment types

You can publish task assignment types after defining them.

• To change details for a task assignment type, navigate to Item Designer > Administration > Task Assignment Definitions, open an entry, then edit the details and save your changes.
  Note:

  After you save your changes, the version number for that task assignment type increases by 1.
• To make your changes live, publish the changed task assignment type.

Change task assignment types

Service Catalog enables you to change the details of a task assignment type.

• To change details for a task assignment type, navigate to Item Designer > Administration > Task Assignment Definitions, open an entry, then edit the details and save your changes.
  Note:

  After you save your changes, the version number for that task assignment type increases by 1.
• To make your changes live, publish the changed task assignment type.

Expire task assignment types

To remove an assignment type from use, you can expire it, making it inactive.

To expire an assignment type, navigate to Item Designer > Administration > Task Assignment Definitions, open an entry, and then click Expire.