Send SMS action

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Send an email-based SMS text message to specified users or groups using your instance email server. Recipients must have an SMS device configured to received the message.

    Roles and availability

    Available as a Flow Designer ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

    Fields

    Field Description
    Recipients Recipients of the SMS text message. Specify a user or group by dragging a pill from the data panel.
    Message Content of the SMS text message. You can enter text directly or drag a pill from the data panel.

    Inputs

    Provide a value for each input that your flow needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.

    Recipients
    Data type: String

    Recipients of the SMS text message. Specify a user or group by dragging a pill from the data panel.

    Message
    Data type: String

    Content of the SMS text message. You can enter text directly or drag a pill from the data panel.

    Outputs

    These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.

    Email
    Data type: Record

    The Email record created for the SMS message.