Playbooks

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Process Automation Designer

    Process Automation Designer, now integrated within Workflow Studio, enables process owners to create unified cross-enterprise workflows. This tool is essential for building processes that facilitate the Playbook Experience for agents and fulfillers. The update also emphasizes that while Process Automation Designer is part of Workflow Studio, the Playbook Experience application remains separate.

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    Key Features

    • Unified Workflow Creation: Author and configure workflows, flows, subflows, actions, and decision tables in a single interface.
    • Integration with ServiceNow AI Platform: Core functionalities are available by default, with updates accessible through the ServiceNow Store.
    • Comprehensive Monitoring: Offers capabilities for setting up and tracking Process Automation Designer and Playbook Experience.
    • Design Flexibility: Customize the layout and functionalities of playbooks for operational efficiency during runtime.
    • Extensibility: Enhance automation capabilities across various ServiceNow products.

    Key Outcomes

    By utilizing Process Automation Designer, ServiceNow customers can effectively build and manage workflows that streamline operations, improve agent and fulfiller experiences, and extend automation across the platform. This integration allows for a more cohesive approach to process management, ultimately leading to enhanced productivity and operational effectiveness.

    Workflow Studio Playbooks enable process owners to author cross-enterprise workflows and create a single, unified process. Build the underlying processes for playbooks that Playbook Experience agents and fulfillers use.

    Announcements

    • Playbooks is now part of Workflow Studio. Workflow Studio gives you a streamlined way to author, configure, and monitor playbooks, flows, subflows, actions, and decision tables in one place.
    • Processes are now called Playbooks, though Playbook Experience remains a separate application that is not accessible from within Workflow Studio yet.
    • The core Playbooks builder in Workflow Studio is available with the ServiceNow AI Platform® by default, but the latest updates are available for download through the application in the ServiceNow® Store.
    • For more information about our most recent updates, see the Washington release notes.

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