Two Step Instruction activity

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Two Step Instruction Activity

    The Two Step Instruction activity allows users to display different messages to end users based on the current activity state, including messages for initial, skipped, and completed states. This feature is essential for guiding users through workflows effectively within ServiceNow's Process Automation Designer.

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    Key Features

    • Roles and Availability: Accessible by users with admin, pdadmin, or pdauthor roles who can add it to a playbook.
    • Input Configuration: Users can customize the activity through various inputs, including:
      • Label: Title for the activity and playbook card.
      • Description: Information regarding the activity usage or outcome.
      • Run Condition: Conditions that must be met for activity execution, utilizing data from prior activities.
      • Start Rule: Defines when the stage or activity begins, with options for immediate start or after specific stages/activities.
      • Start with Delay: Option to wait a specified duration before execution.
      • Initial, Completed, and Skipped Messages: Custom messages shown to end users based on the activity state.
    • Advanced Inputs: Additional configurations can be made, such as assigning a group or user responsible for the task.

    Key Outcomes

    This activity enhances user experience by providing context-sensitive messaging, streamlining task completion, and facilitating better communication during process automation. Proper configuration of inputs and outputs allows for seamless integration with other activities in a playbook, ensuring that users are informed and engaged throughout the workflow process.

    Display a different message to end users based on the current activity state. You can specify an initial state message, a skipped state message, and a completed state message.

    Roles and availability

    • This activity is available as a common activity. Users with the admin, pd_admin, or pd_author role can add this activity to a playbook.

    Inputs

    Open the activity properties panel and configure your activity to add values for the following inputs. If the input value varies, use the pill-picker to show where to get the value. To learn more about the pill-picker, see Dot-walking examples.
    Input Type Description
    Label String Title to display as activity and playbook card.
    Description String Information to display about activity usage or outcome.
    Run condition Condition Builder Conditions that must be met to run an activity or stage. You can use data from prior activities to build conditions.
    Note:
    Show additional options to see this field.
    Start Rule Choice Under Schedule > Start Rule, select a start rule for when your stage should start running:
    • When process starts: Your stage starts running as soon as the playbook starts.
    • After specific stages: Your stage starts running after specified stage(s) have finished running.
    Under Schedule > Start Rule, select a start rule for when your activity should start running:
    • When stage starts: Your activity starts running as soon as its stage starts running. Your stage starts running when your playbook is triggered.
    • After specific activities: Your activity starts running after specified activities have finished running.
    Start with delay True/False Option to wait for a duration of time before running an activity or stage. When enabled, this input displays the Start with delay input properties.
    Note:
    Show additional options to see this field.
    Initial Message String Message text to display to end users when the activity state is In Progress.
    Completed Message String Message text to display to end users when the activity state is Completed.
    Skipped Message String Message text to display to end users when the activity state is Skipped.

    Advanced inputs

    After configuring the required inputs for your activity, you can also choose to configure additional inputs. In the side panel, select Show additional options to display these advanced inputs. For more information, see Activity experience.
    Input Type Description
    Assignment Group Reference.Group [sys_user_group] Group responsible for completing the task associated with the activity.
    Note:
    Show additional options to see this field.
    Assigned To Reference.User [sys_user] User responsible for completing the task associated with the activity.
    Note:
    Show additional options to see this field.

    Outputs

    These outputs can provide data to other activities in your playbook. You can access this data as activity inputs when you configure your activity:
    Output Type Description
    Record Reference.Task[task] Reference to the record associated with the activity.