Decision Builder

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Decision Builder Release version: Washingtondc

    Decision Builder allows developers to separate decision logic from code by creating and maintaining decision rules. It is integrated within Workflow Studio, which streamlines the authoring, configuration, and monitoring of processes, flows, and decision tables. The latest updates can be downloaded from the ServiceNow® Store, while existing decision tables from the classic environment can only be accessed but not modified.

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    Key Features

    • Intuitive Interface: Workflow Studio provides an easy-to-use interface for creating and managing decision tables that embed business logic through if-then rules.
    • Delegated Development: Administrators can assign a delegated development role to non-admin users, allowing them to create and manage decision tables at the application level.
    • Dynamic Evaluation: Decision tables can read runtime data from various sources, enabling more informed decision-making.

    Key Outcomes

    • Facilitates easy building of complex decision logic without altering application code.
    • Allows for rapid updates to decision logic in response to changing business needs.
    • Enhances efficiency through the reuse of decision logic across applications and evaluations from multiple data sources.
    • Integrates seamlessly with applications in the ServiceNow AI Platform® suite, including App Engine Studio for centralized application development.

    Next Steps

    To get started, explore Decision Builder concepts and features, configure user access, and begin building decision tables. For troubleshooting, contact your Customer Admin or visit the ServiceNow Community for additional support resources.

    Decision Builder enables developers to decouple decision logic from their code by creating and maintaining decision rules.

    Overview

    For an in-depth review and demo of Decision Builder's features and benefits, see Decision Builder Testing and Publishing | Creator Toolbox - ServiceNow.

    Announcements

    • Decision Builder is now part of Workflow Studio. Workflow Studio gives you a streamlined way to author, configure, and monitor processes, flows, subflows, actions, and decision tables in one place.
    • The core Decision Builder feature is still available with the ServiceNow AI Platform® by default, but the latest updates are available for download through the Decision Builder application in the ServiceNow® Store.
    • For more information about our most recent updates, see the Washington DC Decision Builder release notes.

    Get started

    Features

    Note:
    After you install Decision Builder, you can only access decision tables previously created in the classic environment through Decision Builder. You can no longer create or modify decision tables in the classic environment.

    Decision Builder in Workflow Studio provides an intuitive interface to create and manage decision tables, which store sets of decision rules.

    Decision tables in Workflow Studio embed business logic into a series of if-then decision rules. Decision tables read data from inputs and evaluate the data according to specified conditions. When all the conditions for a decision rule are met, the decision table returns one or more results.

    Administrators can use the delegated development capability to manage workload efficiently by assigning the delegated development role to developers or non-admin users. A delegated developer has more permissions than a user, but less than an admin. Non-admin designated users can create and manage decision tables at the application level. For more information, see Delegated development.

    Decision tables in Workflow Studio enable you to do the following:

    • Create inputs that read data at runtime from existing records, external data sources, or hard-coded values.
    • Create and modify decision rules.
    • Change the order of evaluation criteria to optimize results.

    Benefits

    Decision tables in Workflow Studio provide the following benefits:

    • Build complex decisions easily with decision tables.
    • Meet changing business requirements and quickly update decisions by modifying only the decision logic and not the application code.
    • Increase efficiency by reusing decision logic across multiple applications.
    • Evaluate data at runtime from multiple sources, including existing ServiceNow records and data from external sources.

    Decision Builder integration with other applications

    Extend the capabilities of decision tables in Workflow Studio by integrating with applications in the ServiceNow AI Platform® suite.
    Table 1. Decision Builder integration
    Application Description Reference
    App Engine Studio
    • App Engine Studio (AES) provides an Integrated Development Environment (IDE) application-like interface for app developers to build custom applications in one centralized location while maintaining your organization's brand and application development standards.
    • AES users can create decision tables using an AES wizard and access existing decision tables for their applications without leaving AES.
    		 See Add a decision in App Engine Studio.

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