Advanced Instruction activity

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Advanced Instruction Activity

    The Advanced Instruction activity in Process Automation Designer allows users to create detailed guidance for end users through a playbook. This activity is available to users with admin, pdadmin, or pdauthor roles for integration into their workflows.

    Show full answer Show less

    Key Features

    • Inputs Configuration: Customize activity properties such as Label, Description, Run Condition, Start Rule, and Wait for User Input to tailor the playbook experience.
    • Start Rules: Define when the activity starts, either immediately or after specific stages or activities.
    • Advanced Inputs: Additional configurations like Assignment Group, Assigned To, Tagline, and Footer enhance user interaction.
    • Outputs: Provide crucial data back to other activities within the playbook, allowing seamless information flow.

    Key Outcomes

    By utilizing the Advanced Instruction activity, ServiceNow customers can create more intuitive and effective playbooks, ensuring that users receive clear guidance and can complete necessary tasks efficiently. This results in improved workflow management and enhanced user engagement within the ServiceNow platform.

    Display detailed instructions to guide end users through your playbook.

    Roles and availability

    • This activity is available as a common activity. Users with the admin, pd_admin, or pd_author role can add this activity to a playbook.

    Inputs

    Open the activity properties panel and configure your activity to add values for the following inputs. If the input value varies, use the pill-picker to show where to get the value. To learn more about the pill-picker, see Dot-walking examples.
    Input Type Description
    Label String Title to display as activity and playbook card.
    Description String Information to display about activity usage or outcome.
    Run condition Condition Builder Conditions that must be met to run an activity or stage. You can use data from prior activities to build conditions.
    Note:
    Show additional options to see this field.
    Start Rule Choice Under Schedule > Start Rule, select a start rule for when your stage should start running:
    • When process starts: Your stage starts running as soon as the playbook starts.
    • After specific stages: Your stage starts running after specified stage(s) have finished running.
    Under Schedule > Start Rule, select a start rule for when your activity should start running:
    • When stage starts: Your activity starts running as soon as its stage starts running. Your stage starts running when your playbook is triggered.
    • After specific activities: Your activity starts running after specified activities have finished running.
    Start with delay True/False Option to wait for a duration of time before running an activity or stage. When enabled, this input displays the Start with delay input properties.
    Note:
    Show additional options to see this field.
    Title String Title displayed to end users in the activity card. You can enter text or use the pill picker.
    Description String Details to display in the message to end users.
    Wait for user input Choice Option to pause the playbook until the end user manually completes or skips the activity. Only users with the pd_admin role can edit this field. By default, the activity waits for user action or data before it completes.

    Advanced inputs

    After configuring the required inputs for your activity, you can also choose to configure additional inputs. In the side panel, select Show additional options to display these advanced inputs. For more information, see Activity experience.
    Input Type Description
    Assignment Group Reference.Group [sys_user_group] Group responsible for completing the task associated with the activity.
    Note:
    Show additional options to see this field.
    Assigned To Reference.User [sys_user] User responsible for completing the task associated with the activity.
    Note:
    Show additional options to see this field.
    Tagline String Header tagline to display to end users.
    Footer String Footer text to display to end users.
    Note:
    Show additional options to see this field.

    Outputs

    These outputs can provide data to other activities in your playbook. You can access this data as activity inputs when you configure your activity:
    Output Type Description
    Record Reference.Task [task] Reference to the record associated with the activity.