Authenticator Applications

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Use third party authenticator applications to generate temporary MFA pass codes.

    An authenticator application is third-party software that generates temporary passcodes. You can use these passcodes along with your password to login into an instance that requires multi-factor authentication (MFA).

    If your administrator has enabled MFA on your instance, you see a prompt for a passcode after entering your user and password during login.

    ServiceNow requires authenticator applications that support Time-based One-time Passwords (TOTP). ServiceNow tests MFA with the following authenticators:
    • Google Authenticator
    • Microsoft Authenticator
    • LastPass Authenticator
    • Authy
    • FreeOTP
    • Duo
    • Okta Verify
    Note:
    Other authenticators not listed might also be compatible, but are not tested by ServiceNow.
    		 Enter your authentication code