Log in with multi-factor authentication

After multi-factor authentication is enabled for your User profile, you can log in with the addition of the passcode that the Google Authenticator app gives you.

Before you begin

You must have multi-factor authentication enabled for your profile. You can enable it yourself on your user profile or your administrator can enable it for you.

Role required: none

Procedure

1. Go to the URL of your instance to open the login screen.
2. Enter your user name and password.
3. Click Log in.
   The multi-factor authentication screen appears.

   

4. Open the authenticator on your mobile device or browser extension and make note of the number.
   Note:

   This number refreshes every 30 seconds.
5. Enter your six-digit authentication code.
6. Optional: Enable Do not challenge for MFA on this browser for the next 8 hours to skip the authenticator when logging in for the next eight hours.
7. Optional: Enable Register this device or a hardware security key for web authentication to register a biometric device or hardware security key after you log in.
8. Optional: If you have already registered a biometric scanner or hardware key, click login with web authentication (FIDO2) and follow the prompts to complete the login process.
9. Optional: If you do not remember the passcode, or do not have access to your authenticator, click Receive a code via email link.
   The instance sends a temporary passcode to your email address. You can only use this temporary passcode once and it is only valid for 10 minutes.

   Note:

   You must have an email address configured in your user profile on the instance to receive this email message.
10. Click log in.