Elevated privilege roles

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Elevated Privilege Roles

    Elevated privilege roles in ServiceNow require users to manually accept the responsibility of using the role before accessing its features. By default, users do not have elevated privileges upon login; they must elevate their access during their session, which will expire upon session timeout or logout.

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    Key Features

    • Any role can be designated as an elevated privilege role and assigned to users to restrict immediate access after login.
    • Users must meet specific conditions to use elevated roles, including having the role assigned and manually elevating to it, even if they are already elevated to a role that includes it.
    • The admin role can only be granted by a user who already possesses the admin role.
    • Non-admin users cannot assign or add users to groups that include admin privileges.
    • The securityadmin role is the only elevated privilege role in the base system, automatically assigned to the default System Administrator, granting access to ACLs and High Security Settings.
    • There is a property that can force administrators to manually elevate to their desired role.

    Key Outcomes

    Understanding elevated privilege roles allows ServiceNow customers to manage user access effectively, ensuring that only authorized personnel can elevate their roles and access sensitive features, thereby enhancing security within the platform.

    Elevated privilege roles require you to manually accept the responsibility of using the role before you can access the features of the role.

    By default, you do not have elevated privilege roles upon login. You must manually elevate to the privilege of the role. An elevated privilege role lasts only for the duration of your user session. Session timeout or logout removes the role.

    You can designate any role as an elevated privilege role, and then assign that role to one or more users. Do this when you want to restrict users from having access to the rights that the role provides immediately after login. You can designate the privilege role on the Role form. See Create a role for instructions.

    To use an elevated role, you must meet these conditions:
    • The elevated role must be assigned to you.
    • You must manually elevate to a specific elevated role to get its privileges, even if you are already elevated to a second elevated role that contains the first elevated role.

      For example, if elevated role A contains elevated role B, even if you elevate to role A, you must still elevate to role B to get its privileges.

    The admin role

    To grant the admin role to a user, the granting user must also have the admin role. For example, a user with only the user_admin role cannot grant the admin role to other users.
    • Non-admin users cannot add a user to a group that contains the admin role.
    • To grant the security_admin role to a user, the granting user must also have the admin role and must elevate to the security_admin role before granting the security_admin role to other users. A user with only the admin role cannot grant the security_admin role to other users.
    • A user without the security_admin role cannot add a user to a group that contains the security_admin role.
    Warning:
    The use of elevated privilege on an admin role is not supported. Instead, require admins to manually elevate, see Force administrators to manually elevate

    The security_admin role

    In the base system, the security_admin role is the only role that has elevated privileges. This role is automatically assigned to the user who is the default System Administrator (admin) user. It provides access to ACLs and High Security Settings.

    Figure 1. Roles assigned to the System Administrator (admin) user
    The list of roles assigned to the System Administrator user
    Note:
    To see this role, you must actually elevate to the security_admin role first. If you are logged in as the System Administrator (admin) user only, you cannot see the security_admin record in the list of roles.