Change default credentials (instance security hardening)

Use the Password needs reset check box in Users and Groups to ensure that an illegitimate user can't take advantage of default data.

The ServiceNow AI Platform includes some default data when the instance is zbooted, or when you provision a new instance. It might contain the demo user accounts like default admin, ITIL, and employee. Setting the property makes it necessary to change the default admin, ITIL, and employee credentials when logging in to the application.

Steps to configure

1. Log in with the username admin and the password admin.
2. Navigate to System Security > Users > Users and Groups.
3. Search for the user under User ID admin and Name administrator. Click the admin User ID to modify the user's settings.
4. Modify the Email field to reflect a valid email address for that user.
5. Select the Password needs reset check box.
6. Click Update.
7. Log out.
8. Log in again to be prompted to set a new password.
9. Repeat steps 3 through 7 for ITIL and employee accounts.