Setup multi-factor authentication on your user profile

Enable multi-factor authentication for your account in your user profile settings.

Before you begin

Role required: none

Multi-factor authentication must be enabled on your instance.

Note:

Your administrator may require that you use multi-factor authentication. In this case, you are automatically prompted when you log in. See Setup multi-factor authentication upon initial login. Use the process below if your administrator allows you to opt-in to multi-factor authentication.

Procedure

1. Navigate to All > Self-Service > My Profile.
   Note:

   You can also access your profile by clicking on your user name in the instance header.

   

2. In your user profile, click Muti-factor Authentication or Enable Account Recovery in the Related Links section.
3. Follow the directions on the screen to register an authenticator app.
   ServiceNow supports both mobile app and browser extension authenticators. For details on these apps, see Authenticator Applications.

   Note:

   Even if you plan to authenticate using a biometric or hardware key, you must first register an authenticator app.

   

Result

Multi-factor authentication is enabled for your user account. You will be prompted to use multi-factor authentication the next time you log in.

Note:

You cannot disable multi-factor authentication on your account after you have enabled it. If you need to disable multi-factor authentication, contact your administrator.

What to do next

If you plan to use a hardware key or biometric authenticator to log into your instance, you can now register these authenticators. For details see Register a biometric authenticator and Register a hardware security key.