Analytics Generation
Summarize
Summary of Analytics Generation
Analytics Generation is a feature within the Now Assist for Creator application that enables ServiceNow customers to generate Platform Analytics artifacts through conversational interactions. This allows users to request data insights, such as the number of open incidents, and receive visualizations like single-score data representations directly from AI-generated responses.
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Key Features
- Conversational Analytics Requests: Users can ask natural language questions to generate analytics visualizations without manual configuration.
- Integration with Dashboards: Generated visualizations can be added directly to editable dashboards for ongoing monitoring and reporting.
- AI-Powered Generation: Uses generative AI capabilities enabled by the Now Assist for Creator application to create analytics outputs.
- Data Source Usage: Leverages data from ServiceNow tables and indicators (e.g., Incident table, number of open incidents) to provide relevant analytics.
Important Considerations
- Availability Restrictions: Some AI model providers and Now Assist features may not be available for customers with in-country SKUs, in regulated markets, or in certain restricted environments such as FedRAMP or NSC DOD IL5 data centers. Customers should verify availability based on their environment and region.
- AI Limitations: Analytics Generation relies on AI and machine learning, which may not always produce fully accurate or complete results. Customers are responsible for validating AI outputs, applying human oversight, and ensuring appropriateness for their use cases, especially in sensitive areas like healthcare or finance.
- Data Processing and Collection: Data used for analytics generation is transferred to centralized ServiceNow environments and potentially third-party cloud providers, following ServiceNow’s internal policies. Inputs, outputs, and edits are collected to improve ServiceNow AI technologies. Customers can opt out of data collection as needed.
Getting Started
- Enable Analytics Generation: Activate Analytics Generation skills within the Now Assist for Creator application to unlock generative AI analytics capabilities.
- Use the Now Assist Panel: Request specific analytics visualizations conversationally and, if applicable, add them to dashboards for continuous access.
- Troubleshooting and Support: Use ServiceNow Community resources, Known Error Portal, and Customer Service for assistance.
Use Analytics Generation to generate Platform Analytics artifacts from conversational interactions. For example, you can ask for information about the number of open incidents and get a single-score data visualization. Analytics Generation is part of the Now Assist for Creator application.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables and indicators that will be used to generate analytics. For example, information from the Incident table or the Number of open incidents indicator could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.