Source-to-Pay Integrations glossary
Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.
Glossary terms are grouped alphabetically.
A
API (Application Programming Interface)
A set of rules that allows different software entities to communicate with each other.
Asynchronous Integration
A type of integration where the systems involved communicate without waiting for an immediate response.
C
Catalog Management
The process of managing product and service information in a structured way.
Cloud Contact Center
A cloud-based customer service solution that handles inbound and outbound communications.
Contract Management
The process of managing contract creation, execution, and analysis to maximize operational and financial performance.
D
Data Synchronization
The process of ensuring that data in two or more locations is updated consistently.
E
EDI (Electronic Data Interchange)
The electronic interchange of business information using a standardized format.
I
Integration
A process by which the ServiceNow platform can be made to work with a third-party application or web service.
Invoice
A document issued by a seller to a buyer, indicating the products, quantities, and agreed prices for products or services provided.
M
Middleware
Software that acts as a bridge between different applications or services.
P
Procurement
The process of finding, acquiring, and buying goods, services, or works from an external source.
R
Receipt
A document acknowledging that a specified amount of money, goods, or services have been received.
Return
The process of sending back goods to the supplier due to various reasons such as defects or incorrect orders.
S
SAP ECC
An enterprise resource planning software developed by SAP SE, used for business process management.
SAP S/4HANA
A next-generation enterprise resource planning suite from SAP, designed to run on the SAP HANA database.
Source-to-Pay (S2P)
A process that encompasses all activities from sourcing goods and services to paying suppliers.
Supplier Lifecycle Management
The end-to-end process of managing a supplier's performance and relationship with the organization.
Supplier Portal
An online platform where suppliers can interact with the buying organization.
Synchronous Integration
A type of integration where the systems involved communicate in real-time.
T
Third-Party Applications
External software systems that can be integrated with ServiceNow to extend its capabilities.
3CLogic
A ServiceNow partner that provides native voice and SMS capabilities to complement ServiceNow’s digital channels.
W
Workflow
A sequence of activities to automate processes in applications.