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Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Hey Servicenow Champs,Can Anyone tell me why its happening and how to resolve itI opened the transfer order in sub prod instance and Click on bulk update to the transfer order lines, the stages of TOL were in requested state then I moved them to shi...
Detailed Description:When creating or editing a reclamation rule in the Software Asset Workspace, the "Software Products" tab behavior differs between two instances:Expected Behavior :After saving a reclamation rule, clicking "New" on the Software Pr...
I have created a custom tab to show custom fields related to specific model category only. I want this tab to be visible only for that model category only. I've created UI Policy to hide the fields and it works, but it still shows empty tab (section)...
Hello. Is it possible to Normalize and Reconcile with only Servicenow SAM foundation plugin sn_itam_samp and without SAM pro ? If yes, what extent?1) Only publishers normalization ?2) Feasibility of Product normalization to some extent?3) Any reconci...
I I would like to understand the steps required to make a Windows product compliant from a Microsoft publisher perspective. Could you please guide me on the process involved?Additionally, it would be helpful if you could specify the relevant tables ...
Hello. Is it possible to Normalize and Reconcile with only Servicenow SAM foundation plugin sn_itam_samp and without SAM pro ? If yes, what extent?1) Only publishers normalization ?2) Feasibility of Product normalization to some extent?3) Any reconci...
Hello, Is it possible to Normalize and Reconcile with only SAM foundation plugin sn_itam_samp and without SAM pro ?If yes, what extent? 1) Only publishers normalization ?2) Feasibility of Product normalization to some extent?3) Any reconciliation fe...
Hello Community - trying to help my client plan for an implementation of ITAM. One thing that they have struggled with is getting focus and discipline in updating their asset registry with product releases. The strategic goal is to maintain a portfo...
Is there any kind of known issue syncing the install_state from CI to Asset? The Asset-CI Install Status mapping includes this in both directions and the Update Asset Fields on Change BR is active, but any change to the install state on the CI does N...
How to Install a Now Assist Admin Console from the ServiceNow Store in my PDI? I'm facing issues installing it using the same ServiceNow ID. Please Give me step-by step guidance?
Hi Team, The software models are being created through the SCCM and Intune integrations. During my review, I identified more than 250 software models that do not have a Discovery Map associated with them. Additionally, some models are missing Publish...
If you work in Asset Management (SAM, HAM, CCM, EAM, or OTAM), put this on your radar. ServiceNow Nexus for Asset 2026 is an exclusive, in-person customer event returning this fall! Event details: Dates: October 7–8, 2026Location: ServiceNow Global...
We have a use case where our org is very decentralized, with users who have asset management roles and can manage their own assets.We are currently using all Computer/Desktop/Laptop model categories, but we'd like to get more granular. Including poss...
I have tried all this mentioned in the docs The contract must be active.Contracts expiring in 90 days or fewer.The end date of the contract must not be empty.The state of the contract is active or expired.The substate of the contract is either Awaiti...
Hi there I have some questions regarding how the integration between ServiceNow and ILMT is expected to work. We are on the Washington DC version of ServiceNow and have followed the ServiceNow documentation located here. We have successfully configur...
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