After upgrading CMDB Workspace store app version, if you notice that the CMDB Workspace is missing its menu bar or icons are missing in some of the pages, these issues are commonly caused by missing required UX Page properties or by customizations th...
After upgrading CMDB Workspace store app version, if you encounter issues like missing menu bars / icons or notice error notifications like “Something went wrong. Please try again.”, these issues are commonly caused by customizations that were not me...
When you encounter issues with the CMDB or CSDM Data Foundation Dashboard metrics not executing properly or running too slowly, you can follow these steps to identify and resolve problems: Viewing Execution Statistics Navigate to System De...
It’s good to embrace change, especially when it improves user experience and adds new functionality. That’s why we’re highlighting a recent change that does just that: we redesigned and moved the Configuration Management Database (CMDB) Health D...
Certification Schedule Import Overview Persona: CMDB Administrator Role: data_manager_admin, sn_cmdb_admin Data Certification Schedule Import CMDB Administrators can import existing Certification Schedules from the legacy Data Certification UI16 ...
Note: The com.snc.certification_v2 plugin is currently in the process of being deprecated in favor of the newer Data Certification experience delivered by CMDB Workspace There are 2 applications that are referred to as Data Certification in the rea...
The Service Graph Connector for AWS is designed to connect directly with AWS APIs without using MID Server. However, for some clients, they may need to use MID Server for security reasons as a proxy. The steps described below needs to be performed a...
What are CI Identification Rules? CI Identification Rules are a set of criteria that ServiceNow uses to uniquely identify and differentiate Configuration Items (CIs) within the CMDB. These rules play a vital role in preventing duplication and ensu...
Core Components Metric Framework Metric Definition Table (sn_getwell_metric): Stores information about each metric, including thresholds, weights, and configurationExecution Statistics (sn_getwell_metric_execution_stats): Tracks runtime statisti...
Common Questions 1. CMDB/CSDM Metric Collection Scheduled Job is slow or not executed Additional Resources Landing page
Articles to provide guidance on using CMDB and CSDM Data Foundations Dashboards (Get-well dashboard) application to monitor CMDB health metrics. In order to provide guided set-up experience while reading, we separated the content into below section...
What are CMDB and CSDM Data Foundation Dashboards? The CMDB and CSDM Data Foundation Dashboards are powerful ServiceNow features that provide visibility into the health and quality of your configuration data. These dashboards serve as comprehe...
Introduction This article covers how to: Register an Application Service in ServiceNow using theServiceNow CLI Automatically link resources to Application Services using tags using Infrastructure-as-Code (IaC) tools Step A: Install and Conf...
Purpose of Onboarding connectors to SGC Central SGC Central is a modern, unified management console designed to streamline the full lifecycle of Service Graph Connectors, from installation and configuration to operation and debugging with minimal eff...
Economic downturns are a challenging time for any organization. To navigate these challenging times, organizations often look into their data like a crystal ball to help cut costs, maintain stability, and find ways to recuperate existing spend. The ...
How do I configure the Dynatrace Service Graph Connector? Version: 1.9 Sample Application Service to Monitor: MediaWiki URL: http://10.197.203.200:5000/mediawiki Ingesting Dynatrace Events(Yes\No): Yes A 2-Tier PHP-based Web Application running o...
How do I Troubleshoot Service Graph Connector Performance Problems? This article outlines how to identify where the bottleneck is for Service Graph Connector Scheduled Import Jobs that are taking a longer than anticipated time to run. We will be lo...
Introduction SGC Central is a modern, unified console for managing Service Graph Connectors. It is designed to streamline the full life cycle of Service Graph Connectors. This includes managing them from installing to configuring, operating, and deb...
Introduction The Health Dashboard provides a powerful way to monitor system health across multiple domains. One of its key features is the ability to control which health metrics are active for specific domains. This article explains how to configu...
Introduction Health inclusion rules play a critical role in CMDB health, particularly when working across multiple domains. This article explains how health inclusion rules work with domain separation and highlights important considerations for impl...
LisaLatour
ServiceNow
madhurig_pac
Steph Morillo
