CMDB Community Members, The Data Foundations team together with our Global Learning and Development team at ServiceNow, are developing a new CMDB Certification Exam and related training materials. To ensure these reflect real-world roles, we need i...
How do I configure the Azure Service Graph Connector? Version: 1.10 Sample Windows VM to Monitor: WinServer2019VM Software Asset Management Enabled(Yes\No): Yes Enabling Software Application Data Collection from Azure VM's (Yes\No): Yes Enabling Pr...
How do I configure the AppDynamics Service Graph Connector? Current Version: 1.4 Sample Application Service to Monitor: MediaWiki URL: http://10.197.203.204:5000/mediawiki A 2-Tier PHP-based Web Application running on a 5 VM Node configuration i...
General Debug Process Detail examples for each process’ solution 1. Are all IRE required identifier fields mapped? Go to “Class Manager” Click “Open Hierarchy” Find corresponding class and click “Identification Rules” Make sur...
How do I configure the SG-SCCM Service Graph Connector? Current Version: 3.6 Sample Windows Server to Monitor: crusvrwin10 Software Asset Management Enabled(Yes\No): Yes SCCM Asset Intelligence Enabled(Yes\No): No Mid Server used to connect to SCCM...
CMDB is such a vast topic that it is quite time-consuming to find the right resources to learn about it or to find some information related to it. In this article, I have collated a wide variety of useful resources related to CMDB and CSDM. 1. Serv...
Now available on YouTube is an overview and demos for what's new in our Data Foundations release in Xanadu and Q4. Included in this session are the following topics: https://youtu.be/4daG1TFDEbM In this session we cover the following: API Insight...
Use Case: Numerous customers have established a Configuration Management Database (CMDB) within the ServiceNow environment; however, the maturity level of these CMDB is suboptimal. What strategies can be employed to enhance CMDB maturity, and what sp...
This article covers simplified steps for tuning use of the ServiceGraph Connector for AWS (SGC-AWS) and when the landscape being discovered contains more than 10,000 EC2 instances. Please refer to the Product documentation for new release notes and...
Steps to follow for resolving the 'Incorrect Model Class for Medical Devices[cmdb_ci_med_device] CIs’ issue for the Medigate Service Graph Connector Application Name: Service Graph Connector for Claroty xDome & Medigate Version: 1.0.11 Install th...
Functional Requirements Functional requirements are broadly classified into two categories: Hardware and Software. To pull CI information from AWS, follow the three data pull strategies below: Baseline This is fresh import of data from AWS into the ...
Many CMDB programs are considered failures because they don’t appear to provide significant business value to organizations. A common reason for this is considering CMDB as a one-time implementation project. The usefulness of a CMDB is based on the a...
[SGC-AWS 2.0 will be available in stores on May 4, 2023] Service Graph Connector for AWS Release 2.0 is packed with many new features listed below. This article describes the features in detail. Multi-Org (Multi-Instance) SupportSingle /Standalone ...
De-duplicate tasks are created when system identifies the duplicate Cis in the discovery process. In some cases these tasks are not created as expected even though duplicate CI exists. In a few scenarios clients expecting to create de-duplicate task ...
Understanding CI Reclassification: What You Need to Know In the world of IT Service Management, Configuration Items (CIs) play a crucial role in tracking and managing the components of your IT environment. Sometimes, you might need to reclassify a C...
In today's dynamic IT environments, maintaining an accurate and up-to-date Configuration Management Database (CMDB) is crucial for effective IT operations. ServiceNow’s IdentificationEngine API provides a robust mechanism to manage Configuration Item...
Servicenow provides various options to get the data from different discovery sources. The data flows into Servicenow via different applications like 3rd Party Applications, Excel imports and places into CMDB Tables. While doing these activities, it ...
Service Graph Connector Connection Troubleshooting Tips and Tricks Testing IntegrationHub Action via Flow Designer Testing an IntegrationHub Action via Flow Designer is helpful and will provide more details than the test load 20 records data so...
Below are the steps to add scoped app dependency on a development instance. Go to sys_package_dependency_m2m table. https://<instancename>.service-now.com/nav_to.do?uri=sys_package_dependency_m2m_list.do Click New. Enter the details and click ...
Previous Step IH-ETL Guided Setup Step 5 - Relationship Mapping After you configure the mapping, you are ready to see what the data looks like. Run an integration test and view a summary of the results for the sample data. The summary includes ...
Lisa Latour
ServiceNow
seanflack
Steph Morillo
