CMDB Groups Support Group: Responsibilities: Manage incoming incidents, service requests, and user inquiries.Troubleshoot and resolve issues within their area of expertise.Provide ongoing support and guidance regarding IT services and systems. ...
CMDB Identification & Reconciliation The Identification and Reconciliation are also known as the Identification Reconciliation Engine (IRE). It provides a centralized method for identifying and reconciling data from different data sources. Identif...
This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your skills in working with CI Class Manager, Identification and Reconciliation Rules, reclassification rules, CMDB 360/Multisource CMDB, and Data Refresh Rules.Please ...
The CMDB Health Dashboard has been redesigned in Xanadu and moved to the CMDB Workspace, enabling ServiceNow to iterate more rapidly and improve the dashboard. In this article, I'll explain the new scoring system with an example dataset. Key changes ...
Articles to provide guidance on using IntegrationHub ETL (IH-ETL) application to integrate and ingest third-party data into CMDB. In order to provide guided set-up experience while reading, we separated the content into below step-by-step sections:...
Following script-background helps you to take a list of CI classes utilized by your CMDB. findUsedCIClasses(); function findUsedCIClasses() { var count = new GlideAggregate('cmdb_ci'); count.addAggregate('COUNT', 'sys_class_name'); coun...
I struggled to get the Unauthorized Change Detection feature to work, so I contacted my internal colleagues. @Bill Iffland was able to identify the missing piece, which is a dependency on service mapping. So, it appears that a dynamic CI group is sim...
This error means that your transform map metadata is incorrect or corrupted. If you are using an OOB ETL transform map installed from store, please try repairing or reinstalling the OOB ETL transform map. Make sure required source or target fields...
Previous Step How to set up an IH-ETL transform map In this step, input the basic details for your ETL transform map. Below is an example configuration: 1. To start configuring your mapping, click “Import Source Data and Provide Basic Detail...
How do I configure the AppDynamics Service Graph Connector? Version: 1.4 Sample Application Service to Monitor: MediaWiki URL: http://10.197.203.204:5000/mediawiki *Setup Method: Guided Setup *Going forward, Service Graph Connector Central is the ...
General Debug Process Detail examples for each process’ solution 1. Are all IRE required identifier fields mapped? Go to “Class Manager” Click “Open Hierarchy” Find corresponding class and click “Identification Rules” Make sur...
How do I configure the SG-SCCM Service Graph Connector? Version: 3.6 Sample Windows Server to Monitor: crusvrwin10 Software Asset Management Enabled(Yes\No): Yes SCCM Asset Intelligence Enabled(Yes\No): No Mid Server used to connect to SCCM SQL Ser...
Now available on YouTube is an overview and demos for what's new in our Data Foundations release in Xanadu and Q4. Included in this session are the following topics: https://youtu.be/4daG1TFDEbM In this session we cover the following: API Insight...
Use Case: Numerous customers have established a Configuration Management Database (CMDB) within the ServiceNow environment; however, the maturity level of these CMDB is suboptimal. What strategies can be employed to enhance CMDB maturity, and what sp...
This article covers simplified steps for tuning use of the ServiceGraph Connector for AWS (SGC-AWS) and when the landscape being discovered contains more than 10,000 EC2 instances. Please refer to the Product documentation for new release notes and...
Steps to follow for resolving the 'Incorrect Model Class for Medical Devices[cmdb_ci_med_device] CIs’ issue for the Medigate Service Graph Connector Application Name: Service Graph Connector for Claroty xDome & Medigate Version: 1.0.11 Install th...
Functional Requirements Functional requirements are broadly classified into two categories: Hardware and Software. To pull CI information from AWS, follow the three data pull strategies below: Baseline This is fresh import of data from AWS into the ...
[SGC-AWS 2.0 will be available in stores on May 4, 2023] Service Graph Connector for AWS Release 2.0 is packed with many new features listed below. This article describes the features in detail. Multi-Org (Multi-Instance) SupportSingle /Standalone ...
De-duplicate tasks are created when system identifies the duplicate Cis in the discovery process. In some cases these tasks are not created as expected even though duplicate CI exists. In a few scenarios clients expecting to create de-duplicate task ...
Understanding CI Reclassification: What You Need to Know In the world of IT Service Management, Configuration Items (CIs) play a crucial role in tracking and managing the components of your IT environment. Sometimes, you might need to reclassify a C...
Lisa Latour
ServiceNow
seanflack
Steph Morillo
