[SGC-AWS 2.0 will be available in stores on May 4, 2023] Service Graph Connector for AWS Release 2.0 is packed with many new features listed below. This article describes the features in detail. Multi-Org (Multi-Instance) SupportSingle /Standalone ...
Understanding CI Reclassification: What You Need to Know In the world of IT Service Management, Configuration Items (CIs) play a crucial role in tracking and managing the components of your IT environment. Sometimes, you might need to reclassify a C...
In today's dynamic IT environments, maintaining an accurate and up-to-date Configuration Management Database (CMDB) is crucial for effective IT operations. ServiceNow’s IdentificationEngine API provides a robust mechanism to manage Configuration Item...
Servicenow provides various options to get the data from different discovery sources. The data flows into Servicenow via different applications like 3rd Party Applications, Excel imports and places into CMDB Tables. While doing these activities, it ...
Service Graph Connector Connection Troubleshooting Tips and Tricks Testing IntegrationHub Action via Flow Designer Testing an IntegrationHub Action via Flow Designer is helpful and will provide more details than the test load 20 records data so...
Below are the steps to add scoped app dependency on a development instance. Go to sys_package_dependency_m2m table. https://<instancename>.service-now.com/nav_to.do?uri=sys_package_dependency_m2m_list.do Click New. Enter the details and click ...
This is a follow-up on the ServiceNow Unauthorized Change Detection video. • ServiceNow Unauthorized Change Detection In this video, I am using ACL masking to prevent an unauthorized change to a Configuration Item Record. https://www.youtube.com/...
In this article, I will go over the CMDB health dashboard metrics and how they are computed, and what each of them indicates. CMDB Helathdashboard is very useful to analyze the overall health of CMDB. Health Dashboard Overview:Health Dashboard is div...
I never realized how powerful is the data certification functionality in ServiceNow can be. This functionality is available for both CMDB and Non-CMDB tables! Not only you can certify the value of specific fields, but you can also populate these fiel...
Good start to learning CMDB !! Please refer to the following documentation and useful links to begin your journey in learning CMDB and understanding best practices: I believe these resources will be very helpful in getting you started with learn...
1. Introduction A mature ServiceNow Configuration Management Database (CMDB) would contain vast amounts of data related to hardware, software, services, etc. and their relationships. It is often challenging for users to find the information required ...
Common Questions 1. In guided set-up page, it shows “Error loading this ETL transform map” error 2. In guided set-up or preview data page, it shows “There is an error in partial preview API” 3. After running preview, data is not inserting/missi...
|| CMDB highlights for the Washington DC release || Use CMDB Data Manager in CMDB Workspace to administer and manage policies and tasks, and manage retirement definitions and exclusion lists. You can also view analytics about ongoing CMDB Data Mana...
I recently started using chat gpt to get answers of almost all my queries regarding any topic . So i tried what if chat gpt can create content like KB articles . We have been sharing and reading KB articles on community from many years but i was wond...
SG AWS Version 1.4 FeatureLinuxWindowsSerial Numberdmidecode -t system | grep Serialwmic bios get serialnumberProcess Informationps awwxo pid,ppid,commandcmd /a /c 'wmic process get ProcessId, ParentProcessId, Name, ExecutablePath, Description, Comma...
In this video series, I walk through a process similar to how we at ServiceNow create Service Graph Connectors (SGC). The SGC program is very structured with certain standards and architectural requirements, so these videos don't follow all of those...
In this ~37 minute video I walk through how to create a data integration using the IRE and IntegrationHub-ETL, the same tools used by the Service Graph Connector team to make CMDB integrations. Support for non-CMDB tables became available in the Uta...
Introduction Often your third-party API provides data that is not supported in the existing CMDB data model. When this occurs, there are several options: Normalize the data and use an existing field Create a custom extended class Create a custom fi...
Hello CMDB community, We just posted this short overview of what's new in our Utah family release for the CMDB, Service Graph Connectors and CSDM. Here is what's included in this update with direct links to that topic in the video: 1:18 - IRE...
Managing APIs as Configuration Items (CIs) using Configuration Management principles provides several benefits for organisations relying on software development. A structured approach with a well-defined API catalogue, change management process, vers...
Lisa Latour
ServiceNow
seanflack
Steph Morillo
