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Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Hi Team,We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki). Issue SummaryImport sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading stateSome import sets are marked Processed but contain 0 record...
Hi Folks, I'm looking for a way to reject major incident candidates via API. The context is, I have an automation that creates P1 incidents. P1 incidents are automatically proposed as a major incident. So, I would like the automation to also reject t...
We have Agent Client Collector, and it is working on windows computers but not windows servers. When we click on "Collect host data" it gets Collected but no data is being updated. Is there something that has to be enabled for windows servers?
For ITIL users the Indicator library list under Platform Analytics displays no value in the columns. They have read access to indicators. On clicking on 'None' the performance analytics widget is visible.
I am trying to integrate ServiceNow with Jira Server (on‑prem, behind a firewall) using the Jira Spoke. While configuring the Create Issue action, the dynamic fields such as Project ID are not loading and showing errors like “Unable to load dynamic i...
Hi everyone, I'm trying to filter the All Projects section on the Project Workspace Home page (/now/workspace/project/home) based on a query passed from a report of a dashboard out side the workspace. My goal is to open Project Workspace and display...
Details below:Application Name: Venafi – ProdURL / Entry Point: https://venafiprod.scj.com/aperture/Hostname: zvnfipcusw101Service Type: Calculated Application ServiceIssue Observed:Application service map is not fully populatedDependencies and under...
Hello, We have an issue with one of our users and their dashboard. There seems to be an issue with the way in which a report is being shown in the CoreUI and the new one. Please see the example below. Old UINew UI This change happened when the user c...
For all inactive users snow has to logout (after sso authendication) and shows the logout is successfull (OOTB)after it redirect to the logout success page we need to show the Message ' Your account is not loger exists in this system please check wit...
HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...
Current behavior: When a customer reopens a ticket, it is assigned to the agent who handled it, regardless of whether that agent is available or not.Desired behavior: When a customer reopens a ticket, it is assigned to the agent who handled it; howev...
After upgrading to Australia, Core UI reports and dashboards are no longer visible in the Platform Analytics library. Based on the release notes and ServiceNow communications about Platform Analytics changes, my understanding was that both Core and N...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Got questions about Platform Analytics? This is your chance to get them answered directly. Our Ask the Experts session brings together a broad panel — product managers, technical specialists, and field experts — all in one place and ready to dig int...
Analytics on ServiceNow is entering a new chapter. Pyramid Analytics brings enterprise-grade analytical power to the platform — available both as a deeply integrated native experience and as a standalone application for teams that need to go further...
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