How can we automatically update related Items , if we update parent item in CMDB

Aswathy3
Tera Expert

‎02-18-2024 09:17 PM

Hi Team,

 

We need to automatically update related Items , if we update parent item in CMDB.

Eg:- Support I have updated the Service Owner of main Item of parent, then it needs to be automatically updated and reflected in its related records.

Please help me on this.

 

Thanks in advance

Aswathy 

0 Helpfuls
  • 474 Views
6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-19-2024 02:24 AM

Hi @Aswathy3 

 

Could you please provide more details, what you referring to related list. You can do via BR but need to know the use case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Aswathy3
Tera Expert
In response to Dr Atul G- LNG

‎02-19-2024 08:30 PM

Hi Atul,

 

Please find the below use case steps

1 - Updating Service Owner value of one Application Software in CMDB

2 - Application Software CI has mapped the relations with different server and we can see it under the related items section of application software.

3 - After changing the "Service Owner" of Application software, Same service owner value needs to updated in related servers of that Application CI.

 

Thanks

Aswathy

0 Helpfuls