How can we automatically update related Items , if we update parent item in CMDB
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02-18-2024 09:17 PM
Hi Team,
We need to automatically update related Items , if we update parent item in CMDB.
Eg:- Support I have updated the Service Owner of main Item of parent, then it needs to be automatically updated and reflected in its related records.
Please help me on this.
Thanks in advance
Aswathy
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02-19-2024 02:24 AM
Hi @Aswathy3
Could you please provide more details, what you referring to related list. You can do via BR but need to know the use case.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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02-19-2024 08:30 PM
Hi Atul,
Please find the below use case steps
1 - Updating Service Owner value of one Application Software in CMDB
2 - Application Software CI has mapped the relations with different server and we can see it under the related items section of application software.
3 - After changing the "Service Owner" of Application software, Same service owner value needs to updated in related servers of that Application CI.
Thanks
Aswathy