Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
How to make visible for business application records in the playbook to update the details by using "activity stream"below the activity stream, but how to configure within playbook within workspace to show for update activity. https://www.servicenow...
Hi, After upgrading to Australia version, some users who are using ITIL dashboard as their homepage are taken to overview and library page - platform-analytics-workspace/pages/params/library/dashboards. How to reroute them to the original homepage? I...
Hello Family, Can anyone tell me how many types of client scripts are in ServiceNow? Regards,Rameshbabu Lakshminarayanan
Hello Team,Hello Team, I have been trying to request a Personal Developer Instance (PDI), but for the past week I have continuously received the following message: You're waitlisted for an instance. You'll receive an email as soon as one is availab...
When a data source of mine is using "is one of" filter and I put a lot of string text data inside, the text got truncated as [...]. Is there any way to get all the data inside [...] ? Please refer to the image below here FYI, my instance is Australia...
Hi Team , Can someone pls help me with below reporting requirement, how do i implement this ? ABC organization needs visibility into its server CI (Configuration Item) inventory managed within ServiceNow (or equivalent CMDB). Today, stakeholders lack...
Hi all, Performance Analytics gives us sums and averages out of the box, but not medians. For time-based KPIs that is a real gap: a handful of long-running records can pull an average well above the typical case, while the median stays closer to what...
Together with Rob Koeten I am releasing the CSDM 5 Information Management Implementation Guide (v1.0)—a comprehensive guide for information governance, data lineage, and compliance automation across the enterprise using the ServiceNow AI Platfor...
When attempting to filter a list on a dashboard in Platform Analytics (Zurich), I see that one of the columns has a button to 'Open panel' to filter the column, but nothing happens when I click it. Is there something I need to configure first for the...
I'm running into an issue with Platform Analytics (Automated Breakdowns) and I'm hoping someone can point out what I'm missing. I have a custom Choice field on the Problem table:Field: u_response_typeValues:PredictiveProactiveReactiveI want to create...
HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...
I'm working with Performance Analytics and need to identify indicators that have not collected any scores in the past 12 months.From my understanding:Scores are stored in the pa_scores ,pa_scores_l1, pa_scores_l2 tables only when data collection jobs...
Hi guys,I am trying to integrate my servicenow into a monitoring toolTo do so I want to get all the logs in the syslog_transaction.listI created a custom role with the following roles in it:user_adminsnc_platform_rest_api_accesssnc_read_onlyI assigne...
Hi Team,Previously, interactive and cascading filters were functioning correctly in Performance Analytics. However, after migrating from the traditional dashboard to Platform Analytics, these filters are no longer working as expected and are resultin...
Hi Community,I'm facing an issue while importing CMDB data from Excel into ServiceNow and would appreciate any guidance.EnvironmentImporting CI data from multiple Excel files (different CMDB classes).Using Import Sets and Transform Maps.Target tables...
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