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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
I am working on the Platform Analytics Task and following the instructions. I validate my work and it looks exactly as shown but it keeps failing. What am I doing wrong
As part of my ongoing mission to help everyone in my family - and beyond - understand ServiceNow, I started writing a series of articles titled ELI5, which stands for Explain Like I’m 5. If you haven’t read the first one about Domain Separation, you ...
I am currently working on a use case to automate task closure in ServiceNow once access has been provisioned through Active Directory (AD).Use Case OverviewWhen a request is created, a task is generated with the following user details:Employee IDFirs...
Hello,I would like to inquire about the compatibility of Tenable SGC across different ServiceNow versions. Our customer’s instance was previously on the Yokohama version and has already implemented Tenable SGC. When I checked store.servicenow.com, I ...
Hello,I would like to inquire about the compatibility of Honeywell SGC across different ServiceNow versions.Our customer's instance was previously on the Yokohama version and has already implemented the Honeywell SGC. Upon checking store.servicenow.c...
Axonius is an asset management software used for cyber security of data . Is there a way we can import the asset tables having aws tag id into the cmdb of snow such that field and relationships gets transferred ? is there any approach apart from impo...
So I was trying to build a scheduled flow. The requirement is that I need to send comment reminder email to the requested user when the incident state is awaiting customer after 5 and 20 business days. I am like half way through the flow but I am stu...
Hello community! I'm creating an external application to automate some particular things but, for this purpose, I want to consume open requests for a particular catalog item through an API connexion. I'm trying to find info and I'm not able to do it...
Hello everyone! This post is continuing off of a few I've made in the CSDM forum (such as this one), but I felt this was more directly tied to operation of the CMDB and therefore I'm posting it here. We currently only have access to ServiceNow ITSM a...
I am on Zurich.I have instance "A" and on this instance I have a user account marked as both "machine" and Internal Integration User. This user account is linked to a role which is linked to a REST API's "execute" ACL.This ACL is linked to a scripted...
Hi all,I was wondering if anyone would be willing to share a dashboard you use in FSM for a facilities manager and/or triage center—something that shows metrics like open tickets by trade, etc.Thank you in advance for any examples or screenshots you’...
In Left Navigator, If I type "csdm_app_services.LIST" I can see List view of this table, but however, when I right click and select "Configure ->Table" then it is opening the other table.. that is "cmdb_ci_service_auto" table.Provided in the below s...
How do I configure the Tanium Service Graph Connector? Version: 1.6 Sample Application Service to Monitor: MediaWiki URL: http://10.197.203.212:5000/mediawiki Tanium Configuration: Tanium Cloud Based Instance (as oppose to Tanium on-premises instan...
how can we relate 2 application services using relationships so that they both reflect on the impacted sevices on CHG or INC?Ex: we have a legal hold-prod app that uses the MID servers which are connected to ServiceNow-prod application service.Now if...
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