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Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Hi Team, We are currently implementing the ServiceNow Cisco Catalyst Integration strictly for CMDB Synchronization. We do not plan to use any ITSM functionalities (like Incident or Change management) at this stage.The Cisco documentation states that ...
In CAB Workbench, how can I hide the sections/tabs such as "Planning", "Schedule", and "Change"? These are out-of-the-box features. I have tried using Client Scripts and UI Policies, but they only work at the form level. I need to hide these sections...
Hi All,1Whenever the group manager tries to add a user to a group, they encounter the following error:"Current user without the snc_required_script_writer_permission role is not allowed to grant roles or groups containing the snc_required_script_wri...
Hi Team, I wanted to know how what is the best approach to store Enterprise level Platform Services in cmdbPower Platform ServiceCopilot ServicesGithub ServicesThese are enterprise platforms, not individual environments or repos.
Could anyone help me or just give me an idea how to do CMDB or CI dependency analysis? or what is the expected output? any idea is appreciated. thank you.
We are currently experiencing severe performance issues due to this feature. I am looking for a way to completely disable or deactivate this option so that it is inaccessible to all users.Regarding my checking, it seems to be related to the Core func...
We're reviewing our API development workflow and looking for an API mocking solution that fits enterprise integration projects.Some of our requirements are:OpenAPI supportMock APIs for testing integrationsShared documentationTeam collaborationCI/CD c...
I am using the OOTB Gauge component in Workspace.When I download the gauge as PNG or JPEG, the legend is not displayed correctly. The color boxes appear after the text, but they should appear before the text.Has anyone faced this issue before? Is the...
I am experiencing an issue with our Qualys integration where incoming computer data is being classified into the Personal Computer (cmdb_ci_pc_hardware) table.My Goal:I want all of this incoming asset data to go strictly to the base Computer (cmdb_ci...
Question for the CMDB community.One thing I've noticed across CMDB implementations is that we spend a lot of time discussing how to model services, configure Discovery, tune IRE, and implement CSDM.What I'm curious about is something a little differe...
CMDB Design DecisionWould you make the same call?During onboarding, we found a ScienceLogic export containing approximately 2,300 "devices."After reviewing the records, 419 of them appeared to be Ping/ICMP probe artifacts rather than actual configura...
Hello all, I am trying to define retirement rules for the web site class table, and the option here does not let me select website and I can only select table as 'configuration item' 'Task assignment' by 'user field' here needs to be a specific fie...
Getting started with Live Connect in ServiceNow A practical guide to connecting your BI tools — Power BI, Tableau, Excel, and others — directly to ServiceNow data using standard SQL, without building ETL pipelines or moving data out of your instance....
When a data source of mine is using "is one of" filter and I put a lot of string text data inside, the text got truncated as [...]. Is there any way to get all the data inside [...] ? Please refer to the image below here FYI, my instance is Australia...
I am creating a platform analytics dashboard listing tickets for my team with tabs: Active, Unassigned, My Work, Closed by Me, Closed by Team. Each tab is a "List" data visualization, but I cannot find an option for automatic height. If I manually s...
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