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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Within subscription dashboard, go into Overview, then into Instance Entitlements. Open IT Service Management Professional (Per-User) record. This is another dashboard page. Go into Subscribed users tab. I'm trying to modify the filter here and I cann...
I’m trying to understand the Qualys SGC vs the bidirectional cmdb sync app. My current understanding is that the SGC is Qualys to SN only. But some people are telling me the SGC can sync certain attributes like support group, application team, and bu...
Hi All,I have a dynamic filter option having a script include (attached image).It's a simple script returning a list of configuration sys_id's, but it's giving the empty list.What am I missing here?
After the Australia update when we try to change a CI to retired, and it goes to pending retirement instead, does someone knows how to avoid this behavior?
Hi Community,I'm working on a ServiceNow integration use case and need some guidance.Requirement:Whenever a user uploads a file in the ServiceNow Attachment section, the same file should automatically be copied to a local Windows folder.Example scen...
I am trying to create a report on the Incident [incident] table using the new Platform Analytics experience.My goal is to bucket incidents based on when they were created, using the following monthly intervals:0 to 3 months ago3 to 6 months ago6 to 9...
Hi,I would like to know how to retrieve filtered information from calculated data using JavaScript in Platform Analytics. For example, I need to retrieve all scheduled changes between 6 PM tonight and 8 AM in two days into a report. In Change List I ...
Is anyone else having issues using the Platform Analytics Migration tool after upgrading to Washington? Some of the issue that I have found; - Existing breakdown source field is not being followed. The way these breakdown sources are being migrated t...
Hi Team,Just wanted to understand what is the OOB functionality between the Install status and Operational status for cmdb VM Instance table records as we are facing an issue where the installed status of the VM instance records changes to retired bu...
How to source the groups and group members from the LDAP server aligning to the users already present on the ServiceNow platform?User records have come into the sys_user from another source by LDAP Integration only. We need to make sure that duplicat...
On June 10 we will be doing another Platform Analytics Academy session. This time we will be looking into the AI Control Tower and specifically look at the role analytics plays within. One place to discover, govern, secure, observe, measure, and mana...
Hi, any tips would greatly appreciated. I have tried Post-Pre sensor scripts, Pattern extension , SNM Classifier with OID but all just work halfway. Its just created CIs on both classes. Is there someone here who has experienced this kind of task? We...
Hello, I am having issues with my PDI. I need to complete my capstone for my Administration Fundamentals course, but I am unable to access the incidents table. When I search for it, I get no results. I need this table to in order to proceed with my c...
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