Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Could anyone help me or just give me an idea how to do CMDB or CI dependency analysis? or what is the expected output? any idea is appreciated. thank you.
Hello Team,PDI is not getting up, I was on waiting list since last week.Is there any issue with PDI ?Br,Saurabh Bhalkar
Hi All,I have been testing our CMDB Data Certification Tasks (new via CMDB Workspace) and noticed that 'failed' elements appear in the CMDB Workspace 'My Work' under the title of 'Certification exceptions' (table: sn_cmdb_ws_dm_certification_attribut...
TeamMy Open Panel open new preview filter screen, I want to disable this option for the customer. Does anyone have some KB I can review on about this "New" feature --Jason
Hello all, I am trying to define retirement rules for the web site class table, and the option here does not let me select website and I can only select table as 'configuration item' 'Task assignment' by 'user field' here needs to be a specific fie...
Common questions about upgrading from Core UI to Platform Analytics, addressed for dashboard owners and content creators. How to use this FAQ: Click any question to expand or collapse it. Use your browser’s search (Ctrl+F / Cmd+F) to find topics by k...
Hi All, For Service Mapping, getting an below errors. 1. Failed to identify the CI Type of the process listening on port 443 on host 10.36.201.104. Please review the discovery log for further details. How to resolve above error. Thanks in advance,Sha...
I'm running into an issue with Platform Analytics (Automated Breakdowns) and I'm hoping someone can point out what I'm missing. I have a custom Choice field on the Problem table:Field: u_response_typeValues:PredictiveProactiveReactiveI want to create...
We shipped ZCC for ERP built on SAP. That's still the core, SAP is the system of record for most enterprises. But we kept hearing the same thing from customers: "SAP is just one piece of this. We also have Workday. We have legacy systems. We have RES...
Hi Team, We are currently implementing the ServiceNow Cisco Catalyst Integration strictly for CMDB Synchronization. We do not plan to use any ITSM functionalities (like Incident or Change management) at this stage.The Cisco documentation states that ...
I'm working on a process for handling unauthorized changes detected on Configuration Items (CIs) in ServiceNow and would appreciate feedback from those who have implemented something similar.The objective is to ensure every unauthorized change is eit...
We are currently experiencing severe performance issues due to this feature. I am looking for a way to completely disable or deactivate this option so that it is inaccessible to all users.Regarding my checking, it seems to be related to the Core func...
Hi All,1Whenever the group manager tries to add a user to a group, they encounter the following error:"Current user without the snc_required_script_writer_permission role is not allowed to grant roles or groups containing the snc_required_script_wri...
In CAB Workbench, how can I hide the sections/tabs such as "Planning", "Schedule", and "Change"? These are out-of-the-box features. I have tried using Client Scripts and UI Policies, but they only work at the form level. I need to hide these sections...
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