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Resolved! Close all related Case Tasks when the case is resolved

Hi,We have a requirement where all related case tasks(sn_customerservice_task) should be auto closed when its parent case(sn_customeservice_case) is resolved OR not letting the agents to resolve the case until all its related case tasks are closed. O...

How to retrieve case historical data and sla in servicenow

Hi everyone,I have a requirement to retrieve case historical data, along with SLA  data, in ServiceNow. However, I am facing challenges due to the large volume of data in the related tables, which is affecting Rest API performance.Has anyone implemen...

lucky6 by Tera Contributor
  • 1337 Views
  • 4 replies
  • 1 helpfuls

AI Search for CSM Configurable worksapce

Hi Team, Greetings to you all,I have enable AI search for Portal  and now I have a requirement to Enable AI Search for Configurable Workspaces(Plugins are enabled).I can see few documents/Links on ServiceNow docs which is confusing  as doing it first...

kumaraj by Kilo Sage
  • 466 Views
  • 1 replies
  • 0 helpfuls

Resolved! Post Case Review Option not visible on case form in CSM

Hello Community Team  I am not able to find option 'Post Case Review' in context menu of Case form (Customer Service Management).Tried for Resolved state Case.Is there any way so that I can able to see this option. Do I have to install any specific P...

Passing Catalog Variables in to a record producer task

Good Morning All,             First I would like to say thank you to whoever replies to this post. I apricate your suggestions.Ok so I have extended out the sc_task table (for security purposes) and created a catalog item(record producer). i then cre...

ccurtis by Tera Contributor
  • 577 Views
  • 2 replies
  • 1 helpfuls

Getting Error on CSM portal

Hello Community!We are getting below error in the CSM portal.Error : Part of the query on sn_customerservice_case has been ignored because of insufficient access for 'query_range' operation on sn_customerservice_case.opened_by error.Can anyone guide ...

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Unique45 by Mega Sage
  • 3200 Views
  • 5 replies
  • 2 helpfuls

Need help to update csm property on PDI

I want to test the CSM property - csm_auto_account_domain_generation, behavior.But can't update on PDI as this restricted to maint.PDI - dev181402kindly help/guide me to set this to true.

Santosh95 by Tera Contributor
  • 327 Views
  • 2 replies
  • 0 helpfuls