Sometimes a salesman and an agent have to cooperate with each other to solve the case for a consumer.What is the typical way to make the sales can be notified and can check the progress of a case.Thank you!
I have used the below attached code for action item in servicenow , used the code provided by https://www.servicenow.com/community/sam-blog/how-to-perform-asset-audits-by-asset-tag-and-or-serial-number/ba-p/2283735But on the mobile agent app i am not...
We have been using ServiceNow for some time (almost a year) and we have huge difficulties to get our articles indexed in google This hurts our business since it depends on having articles findable in Google. Can somebody share their experiences with ...
In Post Case Review page, when I click on Preview button, getting the below error :"Unable to generate document. Please Check configuration." Do I have to install any specific Plugin for this ?Please help
Hi All, I want to modify Application name or module names from the Workspace List. Kindly help me how to modify that Like ,I opened Financial service Operation workspace, where I can see Application Name as Loan Service case, I want to update that as...
Hi Experts I have a requirement regarding portal routing that I need some help understanding. The requirement is as follows:If a user belongs to Company "ABC," they should be routed to the Service Portal (SP).If a user belongs to Company "XYZ," they ...
I have created one user criteria which was working fine yesterday but today it is not working. I have added the user criteria under not available for but still it stopped working.
Hi, I have a situation where one person represent two account and want to create ticket on behalf of contact belongs to both account. Can we do this?
Hi All,I want to add the watch list function directly on the form in the portal. Currently on the form we are asking for the email address and mapping this to the watch list. But this seems to be old fashion. Do you have an proper solution for me? T...
Hello Community,I have a question regarding the glide.xlsx.export.limit and glide.ui.export.limit properties in ServiceNow. By default, these properties are set to limit the number of records that can be exported from the UI (e.g., list view or repor...
In Native UI we can see if more than one person is viewing the case. we can see who all are viewing at the same time How to enable the same in Agent Workspace
Hey there, I m trying to explore the lookup and verify functionality using Agent workspace and CSM configurable workspace. As directed I have created the interaction records, but I m not able to use verify customer or verify contact functionality.IT ...
The users are not able to create a custom list under My Lists tab in any workspace (OOB SOW workspace and custom built Workspaces).I believe these lists are created in sys_ux_my_list table as my custom lists appear here.There are two ACLs but both st...
Other than system performance issues is there any limit to how many interactions can be open at the same time?
Hello together, we use the Delegate (sys_user_delegate) Function on our instance.Right now, our management wants to have a extension for this. If user A delegates to user B and user B have also a delegate to user C all the messages for user A should ...
