You can invoke a record producer on click of UI action in Configurable workspace and send parameters to it. The parameter can also be parsed and fetched using an onLoad catalog client script. The record producer will open in a new tab in configurable...
Hi Community Team, I have one record producer in CSM portal if we click record producer that thing is navigate to other external form. how can I achieve please help about this. ThankyouNikhitha Reddy
I need assistance please,I have a requirement to have customers click a url link that redirects to CloudFront and then downloads a pdf.how can I pass the referrer header "https://instancename.service-now.com/" when the link is clicked in ServiceNow.
I am trying to find out the emails logs that are logged in last 7 days. So im using aggregate and between query but it's giving all the notifications im using this script now var gdt = new GlideDateTime(gs.nowDateTime()); gs.log(gdt); var dateArr =...
I have a custom Choice field called as "Next Action" with dropdown values as "test", "QA" and "Prod".I need to find out the duration of how much time till the case is closed, the "Next Action" was holding the value as "Prod".Can someone tell how to a...
Hi all We're using CSM/FSM Configurable Workspace for both Incidents and Cases. I would like to have the mini Email client active by default in the Compose section of a record. At the moment the Email tab only appears when an agent clicks the reply b...
Hi AllI have record producer "Reporting "associated with case table. The requirement is to delete the attachment for the case records for that related "Reporting" record producer and also know how much attachment records have been deleted. Can we ach...
Hi Everyone,On Case Watchlist, clicking on Lookup list i could see list of ALL contacts but i would like to see only case contacts.I tried changing conditions in Reference qualifier but i'm missing something.Example: if "x" account is selected and i...
How to achieve sending bulk email to all the active contacts in customer service management
In the sidebar discussion card when I write @User it show userId, I want userName. This is out of the box behavior and I can not make any changes, I checked tables which stores the messaging details but I can not find anything there.
I want how avoid the duplication attachment from parent case to child case. Scenario: The attachment file from the parent case is came and attached to the child case during creation of new child case (After saving) and later if we update anything i...
I have a requirement where ,1.)when a catalog task is closed the case associated with request should automatically closed.2.) When a comment is added in case corresponding comment should flow to catalog task3.) when case is closed corresponding catal...
I have a requirement where ,1.)when a catalog task is closed the case associated with request should automatically closed.2.) When a comment is added in case corresponding comment should flow to catalog task3.) when case is closed corresponding catal...
Hello everyone, I want hide some catalog items on the bases of user preferred language. For example If few user select Dutch language or Nederland in language dropdown under profile then few catalog item should not visible to them
In Chat assignment rule when assign by field changed to "Last assigned" it should assign the work items to the agent who has gone longest time without assigned work according to ServiceNow docs. But the behavior observed is if Agent A and Agent B ar...
