CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Hide Email Client in "Compose" section in CSM/FSM workspace

Hi all, I have a requirement to hide the Email client in the "Compose" section from activity stream when the case is closed. Right now, an agent can send an email using this feature even if the case is closed. I want to restrict that. The worknotes a...

uib 2.png
Community Alums by Community Alums  
  • 1973 Views
  • 3 replies
  • 2 helpfuls

Open CXone Agent embedded from UI Action

Hello everyone,My ServiceNow is integrated with NICE Cxone, a telephony system. I would like to create a UI Action on the Workspace where, upon pressing a button, the NICE Cxone will make an outgoing call to a specified number (e.g., 911). While the ...

Max64_0-1729397399719.png
Max64 by Tera Contributor
  • 1365 Views
  • 1 replies
  • 0 helpfuls

Automatic Qualification of work orders

Hi,I have disabled - Qualification is required for new requests.As per servicenow document(please refer below link), it says if above is disabled than work orders automatically be qualified and moved directly to the next state that is configured for ...

Script include issue

The code is not working. I have to list collector type variable. want to show records based on other.  var ASDAgetSupplierAccount = Class.create(); ASDAgetSupplierAccount.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { /*** ...

Rosy14 by Kilo Sage
  • 522 Views
  • 4 replies
  • 0 helpfuls

FSM Dispatcher workspace Crew equipment

Hi everyone! I've set up a crew with one member who has access to two pieces of equipment. When I assign a task to this crew, both pieces of equipment are being used. However, I only want one of them to be used. How can I make this adjustment? Thanks...