CT - HackLab - ScriptFields.pdf

CT - HackLab - Condition Fields.pdf

BE - HackLab - Tips and Tricks from the Pros.pdf

AS - HackLab - External Web Services.docx

Application Development Video Playlist

This playlist covers all the basics of creating your own app, from a general overview to specific tips and tricks. The videos in this playlist will tell you about reliability, availability and security, developing apps in Studio IDE, give you an over...

Integrating JIRA with Service Now

I've had a number or requests for this slide deck so have attached it here. Was on the wait list at Knowledge15 but didn't get a chance to actually presentI hope its useful.

Event Management video playlist

This playlist covers the basic components of Event Management, which provides an indication of the system, CMDB status and events.The event management video playlist covers:The DashboardHow to add a manual connectionHow to create a technical serviceH...

System Logs have too many records

Our system logs were being overrun with SOAP call related records.   Here is an example below:<?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSch...

How to populate the short description of a task with various values of variables from a request item

Go to the workflow editor, go inside of the catalog task that you want the short description to contain specific values of those variables and type the following script:task.short_description = (current.variables.xxx_xxxx_xxxxx + " + " +current.varia...

How to apply ACL script to List Mechanic to hide columns (tested in Eureka)

Hi,Recently we had to solve a situation where certain users weren't supposed to see columns in lists based on their company.Problem: ServiceNow add_to_list ACL operation does not support ACL scripts.Reason: Security checks initiated in ListMechanic S...

Call User from ServiceNow with Twilio

Hello my dear colleagues,Here it's another tutorial for how to call any user to his mobile phone directly from Service Now using Twilio API.Also this can be used the same way to allow any user to directly call service desk from self service portal us...

AppDev Workshop Lab Guide May2015.pdf

Make it simple

              We all know how many complex things life brings into our daily routine and each of us has to fight new challenges that he is racing. Main attribute of good development process though is to provide easy and simple tools for end user. On...

Coalesce by abrakadabra!

Coalesce by sys_id!Back to transform maps in #servicenow! Ever thought what would happen if you coalesce by sys_id? Well, it is not so interesting for matched records as it would simply update it, but what would happen if you supply non-existing sys_...

Chat queue refresh with domain separation workaround

Hi,One of our requirements from users was chat functionality. The problem with the Chat plugin in SNow is that it aparently doesn't support domain separation.This workaround updates the queue every 5 seconds and plays a sound every time the queue cou...

Message for list view

Is there any way to show different message by gs.addInfoMessage() for each list view?I want to change a message to be shown for each view of a same table but not sure how to do this.If there is anyone who has done this before, I would appreciate if c...

Under the hood Presentation

Sample Code For Application Testing Session at CreatorCon

FujiForty - For developers from a developer

Just getting into application development for Fuji or want to brush up for the Certified Application Developer exam?Follow me as I document by findings, tips, and recommendations in the FujiForty blog series leading up to Know15.While my primary busi...

Team Development: Beyond Update Sets

Speaker: Michael HoeferTitle: Director, Development Engineering MgmtCompany: ServiceNowAbstract: With the new Team Development application, you can have multiple developers working on the same projects without the risk of conflicts. Pull changes down...