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Duplicate Ticket Reduction

Most of our incidents are created from inbound emails sent by devices out on customer sites. Unfortunately, some of these devices keep sending the same error emails over and over again until someone fixes the root cause which results in us having a l...

Encoded Query Input box

Ever find yourself wishing you could copy and paste an encoded query from a script and apply it to a list in the UI?  You can of course easily get an encoded query from filter breadcrumbs by right clicking. But there is no input for applying one with...

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Additional Filter in PMO Dashboard

For Project Portfolio Management (PPM) module [activate Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) plugin], we have PMO Dashboard under Performance Analytics.[Application Menu : Performance Analytics > Dashboards Dashboa...

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Pranshu3 by • Tera Expert
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How to Remove the Edit Button from a Related List

So you right-clicked on column header of a related list. Selected Configure and then List Control. Then, on the List Control form, you clicked Enable Edit.Now you would have an Edit button on the related list. After testing its behavior, you decided ...

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Validating the From_date and To_date and exclude the Saturday's and Sunday's using Client Development. (Client Scripts) in Servicenow

This article is about removing the weekdays from the calendar and calculate the days from the start date(i.e, From_date  &&  To_date ) I tried this at Client  side and it is working :  On change client script for    from_date validation :  function o...

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