Hi All In this article, I am going to talk about discovery process step by step: There are four steps of discovery process (Scanning, Classification, Identification Discovery, Exploration) . Please refer to my following article to understand these st...
So we are looking at implementing Customer Service Management and there are some things that we need to display to the user and ServiceNow's new UI Framework was/is looking like the way to go about it. Unfortunately this is ServiceNow's first pass a...
Hi All, I created my first Now Experience UI Component which creates,gets and cancel incident in Agent workspace. I have created a tab section using now-tabs component which contains three tabs as create,get and cancel incident. Create Incident - Thi...
Hello! OUTLINE1. Introduction2. What's The Big Deal With Outlook?3. How Do We Fix This?4. STEP 1: New Script Include5. STEP 2: Update Our Email Script(s)6. What's The End Result? 1. INTRODUCTIONThis article explains how to utilize buttons with ro...
This article is about extracting Array Higher Order methods into functions through a process called demethodize. Method vs FunctionA method belongs to an object and is called through a dot.notation. SomeObject.someMethod(); A function stands alone wi...
CODES BELOW ARE PICKED UP FROM MULTIPLE SOURCES IN THE COMMUNITY, SOME ARE SELF IMAGINED SCENARIOS AND TESTED. USE THEM IN YOUR CONTEXT ACCORDINGLY. CLIENT SCRIPT - Get Row count of Multi row variable set or to validate by row count. function onSubmi...
I wanted share what I learned from a POC I did on search integration between SharePoint online and ServiceNow. My goal was that the end user can search knowledge/documents stored in SharePoint document libraries from ServiceNow portal as shown below....
Summary I have not found any documented Best Practice for managing MID Server Selection either in the Communities or in the ServiceNow documentation - so MID Server selection is a bit of a dark art. However, this area became a little clearer as a re...
This post introduces an alternative construct to replace a for loop. It leverages JavaScript5 native behavior to help transform code into scalable, flexible, and readable work. A code fragment will be refactored using Array.prototype.filter to remove...
This post refactors a piece of code written in the style commonly found in ServiceNow to demonstrate how clean code can lead to decreased interpretation times. It will first show the original code sample, then what it can look like refactored with c...
I some of your changes are not scoped or you need to find creator of some old old you will step on the problem: Created By field is actually showing the user who applied the update set, not one who modified the script. My suggestion is no add a cal...
So this is a continuation of my last post on this subject.https://community.servicenow.com/community?id=community_article&sys_id=b3192261db509c90f7fca851ca961939 So been learning new things and been relearning old lessons that I had forgotten about t...
TL;DR: There is a difference between named and unnamed slots. The Default slot (consistently labelled as defaultSlot in the API documentation is actually an unnamed slot. In this post, I go over the differences... Named Slots In the Now Experience®...
In this article I will be discussing how to comunicate across widgets. I'll be using as an example 4 different widgets. (This is the demo in the attachment) Depending on the project plan, this might be either useful or the other way a round. What am...
Build. Code. Play! Join us for CreatorCon 2020—a one-day, digital experience coming October 27. As a developer or builder, you’ll have the opportunity to learn how to build apps fast, as well as get up to speed on the latest Now Platform® Paris rel...
Overview Let's say you're building a Catalog Item for your Service Catalog. You need it to be a Catalog Item, because you want to use workflows, but you really don't want to be forced to use the Checkout UI. Perhaps you're using the two-step process ...
Greetings! I created my first UI component to learn the Now Experience UI Framework and would like to share the steps that I went through to achieve it. I upgraded my personal instance to Paris as the now-cli(command line interface) is now supported ...
A quick script that can be used to return the score of a search term on a given instance. This script is only set up to run on the Catalog and Knowledge tables. adjust the query as needed for your instance. run it as a fix script. var qSet = "l...
Who is a Citizen Developer? What can they build? Find out how ServiceNow’s IT empowers everyday workers with the right tools, framework, and support to develop apps on Now Platform® App Engine in this CreatorCon session on Oct. 27th at 10:25 AM PT. ...
I strongly feel we should have Virtual Agent option for community portal users. Please review the below idea and upvote if you like https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=1fe45423dbbb94146621d9d9689619ce&sysparm_idea_...
LisaLatour
ServiceNow
