Hi All, I have a requirement where I need to create a button in related list of Case table, when button is clicked it should display list of all Stores (another table) and when user selects multiple/single record and clicks on ADD it should create ch...
Issue Statement: Scan engine Application not allowing to commit update set (backed up update set) in non-prod post cloning (prod->dev) ,development got stopped partially. Description: In our Production instance , Scan Engine app was deployed for Ins...
1. Developer Site Login Error I am currently unable to log into the ServiceNow Developer Site developer.servicenow.com . After entering my verification code, I am redirected to a "Now Support" error page stating: "Sorry, you can't login with this Ser...
Hi Community, I am seeing a funny issue, when an email is received, my inbound email action is triggered and rightfully creates the ticket/s with relevant HR Service. However, as checked at the same it also creates another ticket a replica without th...
I have an include script where some fields are returning empty: subclassy, type_pbmser, fiscal_contra, sequencial_pbmser, classe_pbmser. I've already checked the technical names and changed the code to this query format: subclassy_pbmser: grAssesso...
Hi, I am working with a client who wants to see Program milestones visible on their Program level roadmaps within Strategic Planning Workspace and I want to understand whether this is possible or would it create conflicts in the way the roadmap disp...
Hi Community,We are doing REST API integration with BeyondTrust, and I need to call multiple APIs, as shown in the screenshot, in order.First, we need to call the Login API, next getaccount, and the remaining APIs. For login, it's successful, and the...
I encountered an unexpected issue and would like your help.I created a catalog item in ServiceNow that displays the logged‑in user's own information and allows them to edit it if necessary.However, one user reported that the phone number shown in the...
Hi All,I was having one issue when i hit the below payload using REST EXPLORER then characteristics were getting created but when i click on the approve button again characteritcis are getting created with empty values , can anyone help me what can b...
Hi everyone, I am running into a visibility issue with Assignment Groups in the Dispatcher Workspace and could use some guidance. Instance Version: Xanadu Current Setup: I have a Dispatcher Group configured to cover a total of 5 Assignment Groups:3 i...
Hello all, I need to make Agent Assist available on the RITMs (sc_req_item) in Service Operations Dashboard. I've configured the table : Action Assignment : and Agent Assist SNC in the contextual side panel as per https://docs.servicenow.com/bun...
Hello, I am currently trying to create an ATF workflow that closes a record in workspace view. Everything works except when I use the step 'Click Component (Custom UI)' and click on the 'Reason' field drop down to view the options, I am not seeing a...
Hi, We have got the PDI, we would like to activate the plug-in for my instance. I don't see the option (step 2) as per the steps below, not able to see the "ALL>System Definition > Plugins"1.Sign in to the Developer Site and click Start Building from...
I have multiple location queues setup for walk-up. How do we route a walk-up appointment to a location's queue? Is there any table or setup required where we define location-to-assignment group mapping?
We provide a store application for our customers.We would like to configure access to the ServiceNow instance as follows:Customer users:Users authenticate via Single Sign-On (SSO) integrated with Microsoft Azure Active Directory.Login using a Service...
