I'm new to ServiceNow and Angular. I need to be able to store some session values into a variable so that upon reload of the page those values are available. Basically, I have a table where I am using dir-paginate. The customer has the option to ...
Hi there, I have a flow that has 3 levels of approval. I want to extract the flow variable for the first approval to see whether it is true or not. I need to use this information in a script include function, but am unsure about the syntax of this a...
Hi Experts, We have a requirement to give permissions to approvers(with only snc_internal role) to view/read variables of what they are approving.Currently via email they are redirected to the below page with exception (Requested record not found) Wh...
Hi All,we have a catalog item, from there we will create change request once sctask is closed complete. I have written below code. It is creating change request, but i couldn't get sys id of the change record. I need to use the change record sys id i...
I have an inbound action that creates a service request. Currently, I have it set to attach the email to the RITM and I also want to include whatever attachments were on the email. See below for the script -- I see that it should happen by default, b...
Hello experts,Please I need your help, I created a custom watchlist that holds a custom table for emails, I copied exactly same format as the group watchist: I added as reference the custom email table created so that users select the desired email: ...
I want to get catalog item variables from ritm using GlideRecord or rest api
I am looking to pass additional URL parameters through the service catalog from page to page. As an example. https://<instance>.service-now.com/sp?id=sc_category&sys_id=c3d3e02b0a0a0b12005063c7b2fa4f93&myparameters=stuffThe issue arises when you mak...
I have just recently began exploring using email notifications for approvals with a record producer in Flow Designer in order to integrate some branding and buttons into approvals. My record producer is called Personnel Action Form (PAF) and I have a...
Currently our resolved cases are set to auto-close after 2 days. Our offices are open Monday through Friday. So if a case is resolved on a Friday, it will auto-close on Sunday. If it is resolved on a Thursday it will auto-close on Saturday. This is p...
Hi,Can anyone advise us on this please.When we get an email delivery failure from bounce@ because the email address doesnt exist, the subject line on the email is read only - "Delivery Status Notification (Failure)"However, if the delivery failure co...
Hello Community, Can anyone help us. We have variable set with few variables and we are this variable set for couple of catalog items, Our case we want hide particular variable in one catalog item how to do this tried with catalog client script onloa...
Hi All,When we are sending a SOAP outbound request to Solman tool (through API M ) from ServiceNow for Incident and Service Request integration, the response status in the Outbound Http log table for that request is getting updated as "-1" and the ...
Hi I have created a flow (with subflow) that creates a request item (sc_req_item) for ordering IT Equipment for new hires (triggered from the HR Profiles table). Flow loops through all new hires, finds out if a request for hardware has already been m...
Hi Team ,Am trying to add variable from email script to email notification dynamically : Below is my code for email script :name:Test Inc(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound ...