It is quite confusing to me that what is the difference between activity.result == "*something*" and activity.state == "*something*". Where the conditions are defined in servicenow?If I want to define a new condition how can I do it?Please help me to...
I see a database indexes in the custom table relationship list, what does this database mean in ServiceNow?
Hi Team,Recommendation framework in service operation workspace.I followed the steps mentioned in the docs but Recommendations from the sidebar it is showing as no recommendations yet and Recommendations at the field level are also not showing up. It...
I have a reference to the 'sys_user_grmember' table inside of a catalog item which only allows selections from members in a certain group. When a user is selected I need to get that user's name and phone number but can't figure out how to do that sin...
Hi all, So, I saw this post showing how to use ths functionality on Service Portal: https://community.servicenow.com/community?id=community_question&sys_id=d7698765db5cdbc01dcaf3231f961935 And I would like to know if it is also possible to user it on...
Hello, I restricted some types of file extension in sys properties. So now, when you try to load attachment with restricted file, it shows message " XXX unauthorized file extension". My question is, where is this message defined, need to translate it...
I am trying to create an inbound action that creates an interaction record. My problem is this code: u_description = 'Email body: ' + email.body_text does not get the email body and 'Description' on the Interaction is blank except for the 'Email bo...
We recently implemented Sentiment Analysis and found an issue with an out of the box ACL that's prohibiting users from seeing the sentiment fields on the case list view. The ACL is 'task_ml_sentiment'. A number of users have the roles listed below,...
I have a issue where the onChange script that I am using is trying to find a difference between two fields and populates the value in the third field. It is working in the Platform view but is not working on the agent workspace. Below is the onChange...
I want to translate the message of mailto in Email templates.Can any one suggest any solution of how to translate mailto Message in Email templates.
Hi folks, I was going through the Setup of an external knowledge base search sources . Everything is working as expected in my personal instance however, what if I want to display the external KB sources from multiple instances on service portal all ...
experts as there is no catalog variable of type currency in catalog item .Has anyone created a catalog client script to ensure for example, user inputs only $2,100 as a value in a "expense" string variable on service catalog request .
I have created a custom table having two columns. I have a List Collector variable in one of catalog item which is referencing to this table. But the List collector choices are showing only the sys_id's of the records and not the actual name of the r...
Hi All,I have a task to get the time between - when the ticket was created and the first assignee. I have created metrics for the same. I need help with the script which will exclude all the other assignees except the first and show me the time in me...
Hi All, While creating knowledge articles , when html field is filled with sentences in bullet point, the alignment is not proper. Please find below example ExpectationI want the secondline to start in the same place where the first line starts in th...
