Hi Experts,I have a requirement in Virtual Agent as below:Example: I have 15 access catalog items and if I search for Access in Virtual agent chat bot, I need all the 15 catalog items to be displayed in Virtual Agent. Is there a way to do it? Thanks
Hi. I'm looking to build an inventory on the user record of the catalog items a user has requested and thus, been supplied.e.g. If a RITM has been processed to grant catalog item 'Software A', then 'Software A' shows against that user record. I thoug...
Hi Team, We have created a field called review date in knowledge article. The review date should be updated when published date changes. For example if the published date is today review date should be six months to current date. Can you provide scri...
Hi Team , Need help , The ' Short description ' and ' Description ' , are coming from variable Set . And I want to make this variables not visible , when ever the [ Request category = production access to scdass ] Please provide me Client Script ....
Hi All, Good Day!! I have a requirement to automate the task through Flow Designer.There is an Item Designer which when submitted by the user creates 4 tasks after approval. In these 4 Tasks, one Task gets assigned to the 'ServiceNow Support' Team fo...
Hi guys, I am trying to create new Service Catalog Request when I upload records from my import set. At any given time the import set can contain 50+ records and I need a record for each. I have created a Transform Script that will use API to populat...
Hi, We're using a service catalog item with multi-variable rows (new / update / delete), see screenshot. I want to be able to make a report on the variables entered (e.g. Name of the user, serial number etc). But I can't manage to join the tables pro...
Hi Team, My instance has been offline for the last 12 days. I have my PoC on the instance that I have to demo. I don't have a backup of it. Could you please resolve it as soon as possible? I really appreciate any help you can provide.
Hi all,We have a requirement to obtain the link for the selected catalog item in the virtual agent chatbot. Can anyone please guide me on how to achieve this?. Attaching the snip for your reference which I Configured. Thanks and regards,Pavan
var category = g_form.getValue('category'); var attachmentValue = g_form.getValue('u_file_attachment_1'); var assignmentGroup = g_form.getValue('assignment_group.parent'); alert("assignmentGroup:" +assignmentGroup ); if ( assignmentGroup==='xyz'...
Hi all, There is way to show filters and breadcrumbs only for users with particular roles using script include or by configuring list control for a particular table. But in this way we can configure for only one table at a time. Is there a way where ...
We have a widget for Questions and answers in different languages. We are in the need to sort the question based on user's prefered languages. if the user's preference is English then all the English questions will be sorted first and other language...
Hi All, I have one field 'xyz' which is date/time field.I need to validate this field that it should not exceed one yeari.e, if today is 03/11/2024 , the field value can be any date before 01/11/2025 . it should show an error message/ abort the actio...
Hi all, I hope you all are doing well.I am thinking of utilising ServiceNow to log the investigations we need to do, document to update, things to handle.The idea is then to utilise people on the bench to pick those up and investigate or take require...
Hi Everyone,i wanted to add cards on the Configurable HR agent workspace landing page, there are 3 cards by default : i.e. SLA at risk, High Priority Cases, and All cases.I wanted to add more of there cards within the same row, but .it would be reall...
