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Set SNC to inactive if past end date

How can I automatically set the SNC Access Control to inactive, if past end date  For example. I give a user a SNC access record today 7am and set the end date to tomorrow, I need for it be set to inactive when it reaches the end date. Typically midn...

char01 by Tera Contributor
  • 727 Views
  • 1 replies
  • 1 helpfuls

Auto assign the Incident to the group member

Hi, I have a requirement to auto assign the Incident to any member of the group x when the ticket is assigned to group x during non-business hours. Can someone please help me how to achieve this. Thanks in Advance Thanks,Bhavani

bhavanibaiy by Tera Contributor
  • 7626 Views
  • 3 replies
  • 0 helpfuls

Delete update set

attempting to create an update set and I mistakenly click on a wrong scope, that created, a default update set for that scope. This was done quite a few times before I realized I had created multiple update sets on wrong scope. I figured I can backou...

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Resolved! intune integration

I want to integrate my servicenow instance with intune for asset management, But I am not able to see "service graph connector for intune" guided setup in "All" in my servicenow instance. Can anyone explain how can I display that?

Resolved! Copying Field Within UI Action

Hello All, Does anyone know if it's possible to copy and insert a field's value into another field within a UI Action? For example, in the following script, I'd like to copy the current incident number and input it into the field "Original Incident N...

JW22 by Tera Contributor
  • 2414 Views
  • 5 replies
  • 2 helpfuls

Resolved! Why is for loop in script creating an extra record

I am in the middle of creating a record producer that creates 1-5 records based on the user selection. When I run the code (see below) and select x number of records, I get the expected number of records, but there is always an additional record crea...

Digit by Kilo Guru
  • 2091 Views
  • 6 replies
  • 3 helpfuls

Impersonate Role for non-admins

I have read the articles here on the imperonation role. I am looking for a way to allow non-admin users to impersonate with minimal confiurations to the OOB settings and with no additional admin rule inheritance. 

Shanita by Kilo Contributor
  • 4874 Views
  • 3 replies
  • 3 helpfuls

How to set default filter on list

Hi Team, Please advice Based on view or based on group sysids in property, How can we set default filter like priority is high and also user should add additional filter like caller is Abul tuter     

vamshi2 by Tera Contributor
  • 1430 Views
  • 4 replies
  • 0 helpfuls

Where I need to check the Webhook Data

Incident is created with the User mention in User table I can see but I am not able to find from where that incident is created with Webhook. I checked system logs, transaction logs, scripted rest api and ecc queue table but didn't find anything. Ple...

Ajay Singh2 by Tera Contributor
  • 1621 Views
  • 2 replies
  • 0 helpfuls