Hello Folks, We have activated Notify plugin in our servicenow and bought a number from Twilio. We are using "Send SMS" activity in our alert workflow to notify users.It is working as expected. Now we have a requirement, We need to have a UI action b...
We have a computer replacement request with the requirement that the fulfiller must check a box on a specific task (multiple choice field hidden on the REQ named “need_computer”). The task goes to a dispatch group who will reassign the task to a tec...
HI, I would like to know how can we upload a new attachment on sys_Attachment able THanks
I am trying to read in values from a Service Catalog request and will email the general request information when the request is complete. Part of the request is using a Variable Set with 5 fields (1 plain text, 4 reference). Here is the code I have...
Hello, Requirement is a new catalog item for a training request. Requestor should have the ability to select multiple "requested for" users who will be participants in the requested training. Each of the participants may have different approval mana...
what is actual difference
has anybody faced this kind of issue?In the below screen shot end user is not able to see all the content of description field and needs to scroll down. that should get auto expand in portal view as self service and legacy view .In this snapshot of...
I can't add an instance (Madrid patch1) to the NOW Agent app. I got the message: "A server with the specified hostname could not be found". Same instance can be loaded using the NOW Classic app with no issues at all. Could you guys give me an idea...
I have taken code from a UI macro on the Incident table that displays all related tickets to the User of that Incident and am trying to use it on a custom table to do the same thing. However on the new table when clicked it displays all Incident tick...
Hi guys, I am trying to record the data that a user enters in Catalogue Item variables (short_description and description) and put that into the request (as well as the requested item). I can get it into the item - that works, but getting it into th...
Hi, Taking description field in Incident table as an example. I have set the Max length of description field to 4000 characters. But when i update this field through a script( i am not sure if the same happens when i update manually), i can even upda...
I am trying to create a custom ACL script so users with the "specifc_group_manager" role have read only access to incident records where the caller has the "specific_group" role. However, we do not want the user with the "specifc_group_manager" role ...
The Resource management plugin has a functionality to add events to your calendar. This event page writes records to the resource_event table. The form contains a Schedule Date Range Selector formatter with the schedule_date_range.xml macroIssue 1. I...
I have a use case in UI action if the fields are empty we need to abort the action and display mandatory message ,, we already has UI policies for making mandatory for those fields , but when i click on UI action it is ignoring the mandatory conditi...
I brief description of what I'm doing, I'm automating creating incidents in ServiceNow using API. I have tested with POSTMAN first and it works fine. Now after I wrote my code, I try to POST data to the same url , I got no respond from the server. w...