Hello everyone,I`m really interested in multioutput messages connected with below functions example from Virtual Agent designer. Actually, there is no API documentation as mentioned in the comment. There is nothing more than that.I need that for my c...
I am trying to search knowledge articles from the Incident Management Modules. The related searches are already an out of the box field. I need to use Configuration Item or Category as an alternative to use to relate and search a knowledge article.
How can I generate a unique list of parent group ids that I can store into an array to use as filter for another query? I am looking for a simplified way to identify active groups with a certain type that do not have any children. I know that I can q...
Hello everyone,I am having troubles to perform a Disctinct-Query using Glide. I want to perform a query on the Software-Instances table. The goal is to get exactly one record-entry per Computer (installed_on) which meets a certain condition. e.g. Sof...
Hi all, I am using remote instance to retrieve completed update sets from previous instance. However, one issue I am facing. 1. As my instance is cloning, i took the back of xmls from dev instance by going to local update sets --> complete them and d...
Hi All, How to add/show Multi Row Variable Set on sctask's variable editor section? I know that it can be added from the workflow but is there any other way because I am using the generic workflow on 120 catalog items and how to add this multiRow var...
Hi, I am sure this is fairly simple, but I am new to SNOW and have been looking all over the forum for answers and still do not understand what to do... Here is my incident form which I create by right-clicking the menu-bar at the top of the "Case fo...
Hello all, I have a requirement that when a user adds a comment to a RITM (Request Item), that comment is pushed (down) to all associated SCTASKs. In addition, when a comment is added to the SCTASK, it goes up to the RITM. When I add a comment to th...
Hi all,I have a tables with relationship 1:N. (TableA 1---->N TableB).I want to show a list of records from TableA, for which do not exist any records in table B.How can I do it?My first try was through condition where "sys_id NOT IN javascript:cus...
My question is more specific to Request Item and children Catalog Tasks, but the logic would probably apply to any parent/child or one/many relationship.I'd like to setup a scheduled job to auto-close any RITMs that don't have any active children Cat...
Can anyone advise how to make a publicly accessed catalogue item not use the checkout screen? We have an item that is used for external submission. The scenario is that a public link is sent to an external (not of our company) person who then submits...
Hey Guys, We have a field on one of our forms for new facilities that are created called "subnet" which is self explanitory, an IP address with a subnet mask is supposed to be manually entered there by the network team. The problem we've had is ...
Hi community, i`ve created a serviceportal for some bookable trainings like "Word for Starters". There are some catalog item for booking and some knowledge articles. One Item is called "Word for Starters" - One Article is called "Word Knowledge" I am...
We have a requirement where if the User without roles try to login by clicking login for "XXX.service-now.com/SAP" is redirecting to SAP(as expected and SAP is the URL suffix of the service portal). but if the user with roles perform the sa...
Hello All, I am trying to set value of list collector in selected while page is loading, Below is my code, function onLoad() { //Type appropriate comment here, and begin script below var varName = 'update_group_test';//Variable namevar leftBuck...
