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Resolved! ATF Group Approval

I created a catalog item which has the following requirements: Approval needed from requestor's manager.Approval needed from any member of group XYZ.Perform a single task after both approvals.  I successfully created an ATF to submit a portal request...

Resolved! Not getting table "sys_choice" in response of Schema API endpoint

I send the request to the following URL "https://{HOST}/api/now/doc/table/schema" but I'm not getting tables "sys_choice" and "sys_translated_text" in the response.  However I'm able to get the Schema for both the tables using endpoints "/sys_choice....

jerryt by Tera Contributor
  • 1588 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to change String variable type box height

Hi After upgrading to San Diego we noticed that text-box size for the String type of variables changed. They appear much larger than in previous releases. I found the way how to control individual variable/text-box (updating System UI-> Field Styles ...

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Alex B_ by Tera Contributor
  • 1398 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to display group name instead of sys_id

I'm using a Lookup Select Box variable for a 2nd approval in my catalog item. This variable is referencing the sys_user_group table and I have a reference qualifier specifying the 3 groups to be referenced for the drop-down selection in the variable ...

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Brandon R1 by Tera Contributor
  • 3559 Views
  • 11 replies
  • 3 helpfuls

How do I configure "System Status Dashboard" in Service Portal

Hi Experts, I am trying to customize the system status dashboard to show outages based on locations Each Network or Power outage consists Affected location or locations, and I want these locations to show outage legend in the status dashboard. But I...

Sahana by Kilo Contributor
  • 2520 Views
  • 1 replies
  • 1 helpfuls

How to set up working table rotation?

Ahoy, we have a custom scoped table with millions of records. We don't need log records older than 10 days, therefore, we would like to rotate the table records and truncate anything older than 10 days. This is what the table totation looks like, but...

ceskie by Kilo Guru
  • 1034 Views
  • 2 replies
  • 3 helpfuls

Resolved! Comparison between arrays

hi all, We have two array var arrayA = { "a","b","c"}; var arrayB ={"c","d","e"}; we need to items, which is available  in arrayA but  not available arrayB. Expected o/p is :"a","b"; please  suggest for approach.

Resolved! Attachment Rest API for ServiceNow to JIRA integration

Hi All, We got a requirement to Built custom integration between SNow Problem module with JIRA Issue. I have built custom Rest based integration and able to create issue and add comments.  Now we need to pass the attachments from ServiceNow to JIRA. ...

ACL - how to check on impersonate?

HI,I'd like to add to an ACL that impersonating is NOT allowed. So I'd like to ensure ONLY the user himself can do / could have done the "write" on the filed.Any Advanced code to check for that? Thank you!

Zod by Giga Guru
  • 2836 Views
  • 6 replies
  • 2 helpfuls

Multiple email address for group

I have a requirement where I have to add multiple email address as a group email. Tried adding it in oob group email field seperated by commas and saved it ,emails are getting triggered but once we open the group it shows some error and we have to re...

lakshmi75 by Tera Contributor
  • 1101 Views
  • 3 replies
  • 2 helpfuls

Resolved! Automated Test Framework error

I am creating a new test in Automated Test Framework and utilizing the incident template.   I fill in all the fields that are needed to complete the form and when I run the test I receive an error:   FAILURE: Unable to set field 'subcategory' to valu...

jlshaffer by Tera Contributor
  • 2390 Views
  • 5 replies
  • 8 helpfuls

whate mean Enforce exact count match ?

Create or edit a CI identification rule  https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-management/task/t_CreateCIIdentificationRule.html   whate mean Enforce exact count match ? dvanced OptionDescription ...

lei wang by Giga Contributor
  • 848 Views
  • 2 replies
  • 0 helpfuls