My requirement is to hide the user1 from assigned to when selecting the assignment group while creating an incident ,but the user must be a member in the group.
created database view is returning empty rows..cant use the sys_id field because this both table are user built type it dont have any reference fields, in these tables all fields are text field.can anyone help on this?
Can someone help me with this. I created an inbound for users in the customer service module to email in and it will create a case ticket. But it's not working. Email was received but it never created case ticket. I see the target is blank and it...
My workflow. Click validate workflow. There are two warning message. First message, This workflow contains 1 activity conditions without an input transition. Second message, This workflow contains 1 activity conditions without an output tran...
Using a BR on the sys_user table to invoke some pre-filled onboarding items. Code is working in that my items are being created, however cant seem to figure out how to set short_description of the 'parent' sc_request and items. this is my BR, wi...
Hi ,I want to implement reschedule change functionality in our environment.For this I have placed a check box as Reschedule on change form, which is editable only in Scheduled state.once the check box is marked as true, I need to move back the change...
We have an issue of receiving an email from another ServiceNow instance.The problem is that a watermark is included in the message, so on our instance it first looks up the watermark and then rejects the message because it doesn't find the watermark....
Hi, There is a custom field on our form and it is an choice type field with 4 values under the drop down. The words are being cut-off and not being displayed entirely. Any suggestions on where to look for? Thanks.
I have a requirement to create incident tickets from excel sheet.Sheet contains the details like: caller, category, sub-category, configuration item. But configuration item column contains many records say: 2 or more. How to create incident by uploa...
I have adapted the Pending User Registrations plugin for our needs to have new users register with our instance. I have a business rule that runs to validate if a user already exists in the sys_user table, or if they exist in the user_registration_re...
I am new to a team of ServiceNow admin. I have been working on adding a workflow to run when a catalog item is requested and added to the request item table. After struggling to get it to simply run when triggered for a full day. The senior admin ask...
My script is not workingvar gDate = new GlideDate(current.u_date);Current.u_quarter= 'Q' + (Math.floor((gDate.getMonth() - 1) / 3) + 1) ;
I have an app that allows an OAuth token to be generated from my company's api, this app works perfectly fine on 3 existing instances, 1 on Kingston and 2 on London. I've just created a new instance London imported the app from source control - not...
Hi All, We're facing one issue on RITM tickets. If i change the RITM ticket form view from Catalog to Default view. I'm getting below error. User having all the necessary roles. Error :: Submit canceled due to a script error - please contact your S...
Our team is trying to put a background image that appears on every page of our Portal. We came across this article (https://www.cernasolutions.com/add-background-image-homepage/) that directed us on how to add a background image to a specific page a...