Assistance Need for Portal search with Number
How to configure the global search bar with INC numberThe result is coming in form view but we need the ticket viewPlease assistThanks,
Forum Posts
Need help in Report/Dahboard
I have a requirement to show list of all incidents which are new, in progress and on hold on every Monday of 2025, irrespective of whenever the incident is created.Consider an incident is created in December 2024 and it was resolved on Tuesday of sec...
Add User to AD group through Microsoft AD Spoke is not working as expected
Add User to AD group through Microsoft AD Spoke is not working as expected. I see group is available in AD.What is the issue and why am I getting the error while adding user to the group?
Data collection jobs Performance Analytics
Dear friends, I run into a problem around data collection jobs for Performance Analytics. My goal is to have a daily job that runs every morning 2 AM UTC +2. I collect all records of the table sn_vul_vulnerable_item with a closed date of Yesterday. ...
Resending Onboarding Notification After Employment Start Date Change
I'm trying to solve something pretty specific related to onboarding notifications and hoping someone here has tackled this before. We send a "Prepare for Your First Day" email as part of our onboarding process. It’s triggered through a Lifecycle Even...
Resolved! Scheduled Import FTP Job failing
Hello All I just created a Data Source and specified the File Retrival method as FTP. I made my windows machine a FTP server without SSL and created a non-microsoft user. It works fine when I connect from the command prompt but when I Execute the sch...
Resolved! ManagerHub, Sort By Location Not Working?
I noticed in my PDI and on a client's instance, for manager hub, where it is sorting based on the location. When a user selects "Sort by:" "Location (A-Z)" it is not sorting by A-Z. In this example in my PDI, Tayna's record should be coming before Ch...
Resolved! Process Automation Designer | Problems with User Form Activity
Hello SN Community! I've created a Playbook which triggers on the creation of a custom table and appears on Agent Workspace, but I can't figure out why one of the activities isn't working as expected. As can be seen below, I added the table, the comm...
How to create button on bottom of a catalog item form for attachments or to scroll back to the top
Hello, We have a catalog item that is long and at the bottom we would like a button to attach any supporting documents to the request. If we cannot do that, then is there a way to make a button that makes the form scroll back to the top automagically...
Turn All Catalog Items in a Catalog Readonly if part of a group
I have the follow Catalog - MarketplaceCatalog items = 800+'Group = WishlisterWhat do we want..When the Users in the group go through the portal to access the catalog Marketplace we want them to be able to see all Catalog items. but we don't want the...
Resolved! How can I hide the 'Order Now' button of catalog item via client script?
I already tried several things on my Catalog UI Policy: However they all give the error message: There is a JavaScript error in your browser console
Report count aggregation > count disctinct are not available
The columns are not appearing in Report > Aggregation > Count Distinct, even though the value is correctly set as a string. What should I do please ? Thank you in advance ! Regards,
CSM Consumer versus User table in Higher Education
We are working on CSM implementation for our university to be used by multiple departments to support our students, employees, and external users. We already have ITSM/HRSD/FSM, and adding CSM will make it easier for our users to go to the one-stop l...
Password length not accepting in Basic AuthCode
I have to integrate ServiceNow and Jira and for that I am using basic authentication. In that the length of API Token from Jira is very large and is not accepting by ServiceNow . It shows the error message as follows -
Resolved! How to add a table to show up in my request
I have to make the items from ast_contract table visible on My Request.I tried to follow this: https://www.youtube.com/watch?v=R3yIZiuzwes However, the table is not showing in the drop-down list. When I checked why, it looks like it will only show ta...