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Displaying a company logo on a Portal page

Hi folks,My requirement is to have the Logo in my Portal Theme Header vary according to the Company that the logged in user is a member of.So when I log in as a user of Company X I want to see the header logo as Company X's logo.Same if I log in as a...

Andrew_Shaw by Tera Contributor
  • 2528 Views
  • 10 replies
  • 2 helpfuls

Resolved! Unable to Close Case, Error "The following fields contain errors"

When attempting to close a case, the following error is generated:Instead of entering an actual email address, a N/A was put in as the supervisors email field. The case was successfully generated but now we are unable to close it or remove it from ou...

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VMK by Giga Contributor
  • 1440 Views
  • 3 replies
  • 0 helpfuls

Targeting a folder in an S3 bucket

I have a requirement to build a flow to bring a record into ServiceNow. I've made a copy of the "Download S3 Object to ServiceNow Record" and pointed it to the Data Source record. However, I've run into a snag for the "get" aspect. I am trying to nav...

Venjamin by Tera Contributor
  • 488 Views
  • 1 replies
  • 0 helpfuls

Resolved! Translate ASCII Code to its corresponding characters

Hello experts, I need your help to Translate ASCII Code to its corresponding characters once the data is transform to its designated field. As you can see, the code is still reflected.We have created a business rule to translate it but still not work...

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Workflow version is invalid with Critical Errors

Hi,  I need help, the requirement is if business application "A" is selected then only one catalog task should be created and assigned to the "service desk". For all other applications, the flow should create two-catalog task as usual. Now I added 2 ...

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CarolMa6 by Tera Expert
  • 1678 Views
  • 9 replies
  • 3 helpfuls

Popup message on closed incomplete of task on RITM

When one of Catalog Tasks related to RITM is Closed Incomplete, the state and stage on RITM should be automatically set to State = Closed Incomplete. Any other related to this RITM Catalog Tasks that are in progress (active) should be set to state = ...

Correct domain not set to Incident table from transform map

My ServiceNow scoped app is domain-supported. The app has a transform map to transform data from a custom ISR table to the Incident table. The ISR table is also domain-seperated. Transform has the sys_domain field mapping from ISR to the Incident tab...

bachhav by Kilo Guru
  • 606 Views
  • 3 replies
  • 0 helpfuls