Issue on SOW Stacked view in incident form
Issue on SOW Stacked view in incident form. I am looking for 'The Comment and Worknotes tab should be always in tabs. The Stacke View Function shouldn't be available.' Can anyone help on this.
Forum Posts
Time Difference
How to calculate time difference between created on and resolved at .
SSO login error
Facing the following error as shown in the image while testing the Azure SSO IDP, Please provide some debugging info.
How to only to check child table acl in script
Hi, Below script worked but problem is it's returning child+parent level fields, is there any way to avoid parent level fields? basically dont want to run loop for parent table fields (function process(request, response) { var result = { ...
Restrict document type in Attachment field on catalog item or record producer
Hello Everyone ,To restrict the document type to upload on an Attachment type field in a service catalog form or record producer. For example, If we want to restrict document type in the attachment field to .doc, .docx. and no other file type should ...
Generate PDF from UI action
I have created a UI action which generates a print view which unnecessarly adds mores steps for the client to download pdf i want to download pdf by clicking of the button in the bellow format .
How to run a SQL query in SQL database through ServiceNow.
Hi All, I my scenario when an incident is inserted or updated with "SQL Query"(This query is already defined in SQL ) as its short description. Now I want to run that specific query in the SQL database. I want this process to automate like whenever...
Resolved! How do I escape these characters in the Script Includes for an outbound REST Message
ISSUE DESCRIPTION I have an outbound REST message that sends incident information to the desired endpoint. The challenge I am having is the following special characters need to be escaped in the Short Description, Description, Comments, and Work Not...
Email link to case with case number from the subject
Hello everyone We have a special case where a ticket system sends tickets to us by e-mail and receives a reply. If an e-mail is sent from the ticket system to ServiceNow, the Ref_ID cannot be included in the body.We have created an e-mail inbound act...
Replacing old groups with new ones
If I have to replace the existing (functional) ServiceNow Groups with new ones, is it possible ? if yes what areas need to be considered and checked before doing so ? Do we have any such check points to be referred ?
create a ui action on incident form called : “MORE ACTIONS”
--> create a ui action on incident form called : “MORE ACTIONS”ONCE USER CLICK ON THAT BUTTON --> A DIALOUG BOX SHOULD APPEAR WITH 3 BUTTONS : CREATE PROBLEM , CREATE STORY , CREATE ENHANCEMENTExpected output should be like below once user click the ...
Workflow not attached to custom/script generated RITM
Hi,I am working a catalog, which generates multiple RITM based on users selected on form.Each user selected should be updated on requested for field on RITM.I am able to generate multiple RITMs(Default + script generated). but the script generated ri...
Resolved! Remove FiLTER condition on Portal
Hello, I am looking to remove the filter option on the Portal, No one should able to remove the filter condition apart form the applied filter.
How to encrypt attachment on catalog item in portal by default that can only be read by a certain group/role?
Hello, We have a catalog item that requires the requester to attach files with sensitive personal information. We are trying to figure out the best way to: 1. Automatically encrypt any and all attachments associated with this catalog item. 2. Only al...
Retroactive SLA Not Starting Correctly for Reopened Incidents in ServiceNow
Hello ServiceNow community Today, I want to share a real-time issue I resolved recently related to SLAs not starting retroactively for reopened incidents. This might help you if you handle complex SLA conditions in ITSM implementations.⸻Problem State...
