Custom Portal widget request
Hi,I want to show a widget with some text upon the background image on portal.Something like below
Forum Posts
Resolved! Agent Mobile App - Use Cases
Hi, I'm working on the Agent Mobile app and I'm completely new to this. I installed the Agent Mobile app. My BA asked me to collect some ServiceNow use cases related to the Agent Mobile app and check whether what all configurations are needed for thi...
Resolved! Lookup Property from sys_properties table in UI Builder
Hi everyone, I am trying to lookup a system property (sys_properties table) in UI Builder. I tried with the data resource "Look Up Properties" but I guess it looks for properties of the experience not the system, so I'm getting a null as a result. I ...
Resolved! Autopopulate variable fields when button is clicked on SOW
Hi,I have a requirement to autopopulate variable fields when 'Create request' button is clicked on SOW. Once button is clicked, a catalog item will open on a new tab. The expectation is based from incident details, it will populate the variable item ...
Resolved! Agent Mobile - Does admin and itil user has same views?
Hi, I have admin role in my dev instance, and I wanted to install and see the working of Agent Mobile for the itil users. I logged in to the dev instance and able to see the different navigation tabs and all. Since I have the admin role, I just want...
Resolved! Configure the height of the portal container
Hi,I have custom portal where I have added a container and added a background image to it here I have couple of issues.1. When I add the OOB homepage search widget only the container is and some portion of the background image is visible if not the c...
hyperlink when clicked create a new mail in outlook
Hi Servicenow Community, How can I achieve a requirement where, when a hyperlink is clicked, it opens a new email, and the response is captured in the Additional Comments or Work Notes in Sctask or RITM?For example, the user responds to the email wit...
How to use Wait For Condition
How can I use wait for condition I do have look up where it will change the state of the record into requested. and I need to use a wait condition so it will not proceed to the next step. my condition will be as long there is 1 record that is not al...
How to create an event rule from the sys_email_list table
I'm wondering what information I can use from an email within the sys_email_list table to create an event rule? I had the vendor send some test emails, but I'm not sure exactly what to use for the event rule. I did create an inbound action rule, I st...
Aim to pull tickets from the client’s system into ServiceNow
Hello Everyone,We want to monitor the types of tickets being received in the client's ticketing system so that we can build workflows in ServiceNow based on those. To achieve this, we’re exploring ways to connect ServiceNow with their system —such as...
All actions are not working for Sharepoint Spoke while they are working in Postman
Hi All,I have an issue in where I'm able to connect via the MS Sharepoint Online Spoke and get success messages. However I'm not able to retrieve any data or whatsoever. I've tried 3 actions. - List files in folder || Outcome is that it says there ar...
reset the case to suspended state if user not reply
Hi team,We have below requirement.When agent suspends HR case for 5days and user does not reply, then send reminder email and keep the case suspended for another 5days. If no reply again, then suspend for another 1day and then close the case next day...
Resolved! JSON Update Record Error
Hi everyone,I created a subflow that returns a JSON but it doesn't recognize it in the main flow.I've changed the output to string type, but it doesn't seem to work. Any ideas?Thank you very much, and best regards.
Resolved! Adding a Custom Button with custom scripting on a record producer table.
Hi Community!I have a question about how to add a button with custom functionality onto a record producer form. Setup:There is a Service Catalogue that is a record producer, that I want to add a button in the form that users fill out. I need the butt...
OnSubmit client script validation to update a list collector variable records before submit
Hello Experts, I have a requirement to remove the user names from a list collector variable, if a match is found within a array. Scenario and Requirement -1. In the contact table, there is a Expiry Date field (u_expiry_date), which stores the date v...
