I have an issue with list collectors. The main issue is that I can only add one value to the right pane at a time, even though I selected multiple values in the left pane. Other people can view the same form and list collector and it works fine.3 o...
Hi all, I'm struggling to get the Conditions that normally work in my UI Action, to work in my Service Ops workspace.I've got the UI Action button itself working, and doing what it is meant to do, but I can't get it to recognise my conditions.....Do ...
I've created the following record producer on a portal: I've applied the following settings so that when generated, it creates a record on the 'x_lbg_fbs_case_fbs_case' table:However, what I'm finding is that everytime I submit a request with differe...
Hi everyone,I'm working on a Record Producer in ServiceNow where I need to implement dynamic field filtering based on user selections. I have a custom table (u_workplace_service) with the following fields:Region ( ref= region table)Location (ref= sn_...
HI All, I was asked to create a round-robin type approach (Auto Assignment) for any incidents/tasks that come into our two level1 groups. What we are looking for is that if its sent to team A's group it will auto assign to the next team member in li...
I want to display data in workspace using UI Builder, I am getting data from a script include and not storing it any where and want to display the values directly in form of a table. What are the approaches I can use?
Como puedo obtener el sys_id del registro que se creo con el modal, para luego mostrar el numero en del registro creado en otro modal de confirmacion?Actualmente tengo el boton de insertar Este ejecuta un Data Resource, que es de tipo "Create Record"...
HI TeamI have created communication plan definition For MIM Workbench and have put condition as shown belowBut it is not getting attached after i promote incident to major incident and accept that as a major incidentPlease help me how can i fix this...
Hi - is it technically possible to convert a sub-prod into a prod? This is for a client that is looking to migrate from an old, heavy customized production instance to a new one - intent is for the client to gradually move licenses from the old insta...
Hi Team , I have a requirement to apply 2 Universal filter for string datatype filed in Platform analytics dashboard ..Currently we have implemented filter using content block which is only supported on core UI reporting dashboard .During migration ...
Hi Team, Please provide Automated Indicators, Formula indicator and if any jobs for "Average customer satisfaction measured through the existing system (1-5)"Please provide individually or provide any document for the same.Thanks & Regards,Prasanna K...
Hide Announcements, quick links and frequently used apps card for specific group from HR Agent workspace.
We are running Yokohama and have a custom form called HRIS Request. On that form is a Social Security Number field that we would like only certain HR users to be able to see. To that end, we created a Deny Unless ACL tied directly to that field (see...
Hi all,I'm working on configuring Service Operations Workspace (SOW) and have added a custom presence status called "Busy" in the awa_presence_state table. It’s working fine functionally — it appears in the agent's presence selector and updates the s...
