how to use the ServiceNow simply
hello dear, i am chinese at japan working for Enginner,unfortuetly i could't speek english, only could dtudy english,so could you tell me how to use the ServiceNow OK ? thank you ,
Forum Posts
Resolved! Need an advice about Change Request when rescheduled is needed
There is a situation where a change request is in the Scheduled stage after being approved, but it needs to be rescheduled for whatever reason. We couldn't go back to the approval/authorize stage when we changed the planned start/end date. What is th...
Send change calendar over email weekly
I need to send 'Change Calendar' report over email with highlight based on 'Risk'.1. Unable to save the report with 'Highlight based on' as 'Risk, it becomes empty.2. Unable to find this report when I try to schedule it weekly.
Choice Values on Record Producer Not Translating to Spanish
Hi everyone,I'm encountering issue with translations on a Record Producer in ServiceNow and hoping someone here might have some insights.I have a Record Producer with a 'Select Box' type variable (e.g., "Name of the office equipment"). The choices fo...
I get the App Engine Studio UI when I launch a Developer instance but want to get back the Service Management UI, how do I do this as I cannot find an exit on the App Engine Studio UI
I get the AES (App Engine Studio) UI when I access a development instance of Rome. I want to get back the normal home page which I think is Service Management, how do I do this? I am following a course and need to get out of aes.
escalation button visibility
Hi All, I have created a widget "Escalate" to trigger escalations through email. But as per requirement I have to make it vidible if- Incident is not updated since last 4 daysState is not cancelled(8), resolved(6) & closed(7).It should be visible...
Getting Null Pointer exception while importing data via transform map
We are importing CMDB data of another instance using transform map in xml. While importing certain data, we are getting an error like 'java.lang.NullPointerException'.Error Message: Import set: ISET0011169 transform stopped due to error: java.lang.Nu...
Getting a proper MD5 for a file in the sys_attachment table
I am working on a solution to block known images (i.e. signature images/logos) from being added to records when an email comes in. I don't want to use a file size as a basis for blocking an image since that's risky. I am trying to use this logic from...
Incident Backend
Currently the state is set to read only for all users Via UI Policy, all roles are already existing. how can I do it? the acceptance criteria is: The system should allow chosen roles (IM, MIM and EM) to modify the Incident state, even if they are not...
Resolved! BR Filter condition appearing as error message
Hi All, We have configured a new BR on [pm_project] table in that we are creating a request using cart API and then we are trying to update the "Requested For" on [sc_req_item] table. This RITM has group approval The moment the update statement exe...
My Instance show offline
My Instance shows offline .. Maintenance , need help to enable my instance maintenanceError: Service Interruption: This instance is unavailable.
How to change the currency of a field
Hello, I would like to change the currency of a field in a form from Dollars to Euros. How can I do that? I already tried changing from system localization properties but it didn't work. Thanks in advance.
Trigger final activity set on two conditions
I have a life cycle event activity set where it should be triggered based on the type field and completion of other activity sets. For type = temp I only need to check one activity set is completed. Can I do this in the same activity, or do I need to...
In custom application - Integrate Payment gateway
Hi,I have developed a custom application and would like to integrate a payment gateway into it. Could you please confirm whether this is possible within a custom application?If integration is supported, I would appreciate any guidance on the recommen...
Resolved! Script to hide category from field
I have a field in the KB creation called category that is a reference to the sc_category table. This field should only display categories that have a title and parent. However, there is a list of categories that do not have a parent but should be dis...
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