Hi everyone I would like to know if it is possible to see the person who is on-call's contact details on Agent Mobile? If I click on 'Who's on call?' there is no information. It seems like the Mobile App has very limited information for on-call sched...
Hey All, Can someone guide to how get "perform AQI" option for the published articles in workspace? Currently we can perform it on native ui
Hi Team,One user is unable to see or add the Description field while creating a New Template on the Incident table.User has snc_internal roleDescription field is visible on the Incident formIssue occurs only during template creationAs an admin, I am...
Hello Experts,We are trying to implement logic in Flow Designer for Visitor Management.Requirement:If the visitor's Expected Departure time has passed the current time, then we need to update an Overdue flag in the Visitor Registration record.Current...
I want to Display a pop-up confirmation with YES or NO when the HR Service is ‘Hire’ and state changes to close complete without using a UI Action in Workspace. Please help me here.@Ankur Bawiskar @Ravi Gaurav @Jaspal Singh4 @Ravi Chandra_K @Dr Atul...
Hello community,I have been reviewing internet info buy actually I cannot activate a pop-up with the last login time (one per session), after user successful login. I have used client scripts, UI script, ... The codes I have found are not working and...
Hi Everyone, I need to trigger a notification to assigned to when SLA reaches 50% of its SLA for a custom table in Zurich version.We already do have Default SLA flow, how can i use this for my requirement. Best Regards
Hello Experts, I have created a Data Stream Action in Flow Designer for a REST integration and am able to successfully retrieve data. However, I am encountering an issue while parsing the response due to its structure.The API returns data in a tabula...
Hi All, I am currently trying to fix an issue where an incident automatically changes from On Hold to In Progress state by the system immediately after a user updates the incident to On Hold with On Hold reason as Awaiting User and saves it. The requ...
Hello, we are looking to track an HTML field in the Activity log. But here is what we are seeing: When we go into the ticket we see this: We go into the Filter Activity and unselect the HTML field and reselect it. The moment we reselect it, it goes ...
Hi,I have read the 'How to translate report titles' knowledge article but I didn't understand parts 2 and 3.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0726995What I've done:I opened the report's dictionary.I'm not sure how...
I was excited to find this thread on translating a report name: https://community.servicenow.com/community?id=community_question&sys_id=fcf18fa9db98dbc01dcaf3231f9619ad. However, it's not working for me. The plug-in "I18N: Internationalization" is...
Hi, First of all we do not have integration hub and Jira Spoke.We are trying to create an UI Action that will create Jira tickets from RITM.We havec created an application registry with all the necessary informations (client id, client secrets, url.....
In the Service Operation Workspace, when a Change is pending an approval, the user has the "Make approval decision" button in the Overivew tab.When clicking the button , popup is opening. I have two questions:I see that "Approval decision" title is n...
Is there a way I can use an agentic workflow I made in a virtual agent? It seems as of now is only possible to call individual ai agent through VA. I've tried wrapping the workflow in flow designer actions or subflows but those only have steps to use...
