map the state field from an Incident to an issue in JIRA using the JIRA spoke
Hi, How to map the state field from an Incident to an issue in JIRA using the JIRA spoke. Regards,AB
Forum Posts
how to redirect user to a different page and close it automatically using a server side script
how to redirect user to a different page and close it automatically using a server side script inside a UI Action:how can i adjust this script so that it wil redirect to the new window but it will be closed automatically if (result.status === 'succes...
Two-way Email Integration Between Two ServiceNow Instances
Hi All, We are planning to implement a two-way email integration between two ServiceNow instances (Instance A and Instance B) using Inbound Email Actions and Outbound Email Notifications. Business Requirement:In Instance A:When an Incident is assigne...
How to add watchlist members to the notification's recipients list
Hi Team, How to add watch list members as recipients for SLA notifications (task_sla)QuestionWe have an email notification built on the task_sla table (SLA 50% breach).Currently, the notification is sent to:Assigned to user (working), i.e, Task.Assig...
Send email with only newly added attachment for Network assignment group incidents
Hi Team, I have a requirement to send an email notification when a new attachment is added to an Incident, but only for incidents assigned to the Network assignment group. The email must include only the newly added attachment.Previously attached / o...
Jira request body custom action error
I'm trying to pass the catalog variable value to Jira from ServiceNow in flow designer using custom action, I see the status code 200 but I don't see the record created. The issue will be coming when I pass some text value & multiple fields in Summar...
Disable NowAssist / Virtual Agent AI Training on Specific Data
Hello Community,We have a requirement related to AI data governance for NowAssist and Virtual Agent.We need to ensure that privileged data is not used to train:NowAssistVirtual AgentAny other AI/GenAI capabilities within ServiceNowThis is required to...
How can we allow Out Of Office/auto reply mails to be received and processed on tickets?
How can we allow Out Of Office/auto reply mails to be received and processed on tickets?I m looking for guidance on how to allow Out of office ( OOO ) response and other automatic replies to be received and processed against tickets in Servicenow ins...
Resolved! Multiple Choice Field in a Form
Hello, I'm a beginner and I'm looking for some help because I'm really stuck trying to solve a problem.I need a field on a form to perform multiple selection. Basically something that functions like the Choice field type but with the possibility of c...
Service Graph Connector for Meraki – Creating Duplicate Records in Meraki Devices table
Hi All,I am working on configuring the Service Graph Connector for Cisco Meraki in ServiceNow and need some guidance regarding duplicate records being created in the Meraki Devices table after scheduled job execution.Import Set: Configuration Setup ...
How do I use SQL to query ServiceNow?
Is there a place I can write SQL in ServiceNow to query the tables? You would think there would at least be a command line interface to my MySQL backend right?
Updating JAWS commentary for ServiceNow Navigation
Hello, I am having an issue with JAWS commentary on grayed out navigation arrows in Portal. The arrows that need commentary changed are shown belowThis is a description of the issue:I was wondering if and how this commentary could be changed, as I gu...
how to trouble shoot this "8 contractor accounts that haven't triggered an email to the manager"
Hi Community,How to troubleshoot the below issue?We now have a total of 8 contractor user accounts that haven't triggered an email to the manager with log in details upon creation. Can this perhaps be investigated? We can of course just set a new pas...
Trigger flowdesigner based on UI action
I have a UI action called ‘Aha’ in Requested item table. When I click on it, it should trigger the Flow action. How can I configure this? I’m looking for a step‑by‑step setup.
anyone created ATF Test Cases in Workspace?
Hi,I have worked on ATF Test Cases in Classic, and I will soon work on Workspace. I am trying to do it in PDI in the Service Operations Workspace. There are no Test Steps concerning Workspace. How should I work? Do I need to install any plugins? Has ...
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