Resolved! Regarding CAD exam
I'm planning to appear for the CAD Exam. What other resources do I need to look into? Are lab activities and an ebook sufficient? Are the questions scenario-based?
Forum Posts
Service Operations workspace : Need to update incident with template name when applied via sow
Hi All I have a requirement to populate the template name on custom field <u_template> in the incident table whenever the template is applied to any incident via side bar navigation of sow. Please help me if this is feasible and we can create any cus...
Want to pass the current RITM number to main workflow to subflow
Hi All, I have created Parallel Flow Launcher activity which will used to jump to main flow to sub flow(in workflow) . in the main workflow i am getting current.number(RITM number) value but when i am using in sub flow it is throwing the error , Can...
Workday RaaS socket timeout on flow designer
We are working on integration with WD to pull employees information, using the Report as a Service (RaaS)In flow designer, we are using REST step to pull JSON file with all the information.the REST call is configured to save the response as attachmen...
No email logs are seen for the email notification that are sent earlier
Hi All,I could not see email logs for GRC notification "Notify Entity Owner" before November 2022, I could see the email logs from November 2022 and GRC users also reported the same that they are receiving notification from November month.Even before...
SN TRICK: To capture any record in current update set without having 'Add to update set' utility
...TRICK_AD_104...Many a times we feel the need of capturing a record or to recapturing something in an update set. According to the OOB functionalities, anything that does not have 'update_synch=true' in the dictionary('sys_dictionary') attribute ...
Resolved! Viewing an article says - 'You do not have sufficient privileges to access this knowledge item'
Viewing an article says - 'You do not have sufficient privileges to access this knowledge item' Scenario and Reason for this issue in our case:End users had bookmarked few articles. When the users opened those links it saysReason - Those articles are...
Resolved! In case of any Rejection, all remaining approvals should move to "Not required"
In case of any Rejection, all remaining approvals should move to "Not required"We have created a flow that generates approvals based on a variable:If the fulfiller selects one approval required and type = Individual, the system sends approval to one ...
Drag & drop attachment for all catalog form
As a Service Portal user, I want the ability to drag and drop files directly onto catalog item request forms, without needing to open browser dialogs. This functionality should be available across all catalog items through a common configuration, not...
Developer site not opening in Chrome
Sorry to spam everyone - but I can't get into the Developer site using Chrome today. Does anyone know how to report this to ServiceNow? I have cleared cached, rebooted and as a last resort, tried Edge - which is how I got in. The link I'm using is...
Populate the catalog variable in the form on field change from the SC Catalog Item widget
I have cloned/customised the SC Catalog Item widget and trying to do a simple population of the variable in the catalog item when a certain field changes. $scope.$on("field.change", function(evt, params) {if (params.field.name == '<variable that trig...
Resolved! Service Operations workspace : From where the template applied info message configured
Hi all In Service operations workspace , when we apply template to any incident via the side bar navigation there is a info message coming stating that "<template name> Template applied" as shown in the attached screenshot. I wanted to know from wher...
Flow is stuck in Wating even if task is closed completed and the state is Active true ,
In One of my flows i have create task wit Wait checkbox checked when i run this is stuck in waiting even if the task i cloased completed , but the state of the task is stuck in true i am not able to find the root cause for this
Create new case page in Workspace
Hi Team, How we can make some changes in create case page in workspace. Like in my name drop down along with department ,id i must add country location, Whether it will be customization on ui builder level or any configuration case can be done?
How do we add reference qualifier for list collector in catalog item.
I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...
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