Playbook
HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.
Forum Posts
Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments
Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments Dear ServiceNow Community Colleagues, Please can I request help/guidance with the following use case requirement: What is the best configuration I can use ...
How can we automate Trigger flow for two cabs on servicenow
Hello All, We recently went live with ServiceNow ITSM . We have two BU using snow and they have each CAB. The trigger of the CAB flow is triggered based on Approval group of the Service on the form. if the Support group has type : BU1 then trigger ...
Edit fields on a closed incident - advices and best practices ?
Hello,In our organization, when an incident is resolved, it will automatically move to "Closed" after 10 days.One of the requests we've received is to be able to modify certain fields once the incident is closed, as it may have been incorrectly class...
Agent is not receiving virtual agent chat in the inbox, even when agent is Available
We have a new Agent, and that agent is not receiving the open live chats in the inbox.even when the agent status is available, what could be the reasonwe are facing issue only with this particular agent
Dynamically retrieving the approver user in ATF and impersonating them
Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...
Integrate CUIC in Incident module
Hi Team, I would like to check if Cisco (CUIC) can be integrate with ServiceNow. My helpdesk team having issue to to raise an incident if there is a call coming into CUIC and there is no user information. We would like to auto generate an incident wh...
Creating a flow in Flow Designer with field values and tasks
Hi, I am looking to get some assistance in Flow Designer when using a field value and completion of demand tasks to perform specific steps. Below is an example. Any assistance you can provide would be appreciated! Field A has the values 1, 2 and 3. W...
Need to change the template of PIR on Major Incident Management SOW
Hi Team, When Major Incident is resolved Post Incident Report is created (PIR), our client wants that to be in different format than it is available.As per our knowledge it can be achieved by updating UI pages. but is there a small configuration to b...
Is there a place or table in ServiceNow that lists all possible error messages for data import
I know about syslog and sys_import_log / sys_import_set_row, but these only show errors that actually occurred during an import. I'm looking for a full list of all possible errors that could happen during an import in ServiceNow. Is that possible?
Ui Builder Data Visualization Data Sources Dynamic Binding with filter
How can i use my state variable inside filter condition of data visualization component.I just want to make one column dynamic where region is @STate.region. But i dont know how to access state inside filter of data visualization widget. Is there any...
only HR group members have to submit the full employee user creation
Hello All,1.I've a catalog item,where the request type is a drop down which have the values "software","Hardware","peripherals", and "User Account Management".2.Now,only the admins or "HR members" or "RMS members" can be able to see the "User Account...
Get all groups in AD using AD Spoke
Hello, Is there a way for us to get all the groups in AD using Microsoft AD Spoke? I can see the existing actions can only get 1 record at a time or update 1 record at a time like for example these actions:Was hoping I can get all groups using a filt...
Resolved! Calling Server script from Client script in Declarative action (Related list)
I have searched this forum for guidance on how to call a server script from client side. Lot's of good material, but still I can't get it to work.I have a server side script that works: // create a new record in 'Agenda Topic' with the following d...
How do I enable user to schedule multiple appointment in walkup experience in Service Portal?
Update - I upgraded the widgets to the newest version and the problem is resolved!============================================Hi all, I wonder how do I allow user to schedule multiple appointment in Walk-Up experience in Service Portal. I have set "M...
