I have one requirement where i need to add 10 topics to the taxonomy, but after addition everything showing in show all button on left and also have added the menu items with links to the employee center header menu but what i see the only the taxono...
Hi All, I'm working on a requirement to create a UI page that takes catalog item variable value as input and display info on ui page. for example there is 2 variable one is refer to configuration item table another one is state select box variable i...
Hi Everyone, Can someone please tell me if the level dot walking facets like kb_knowledge.kb_knowledge_base.active is supported as a facet on AI Search or not? My instance is on Xanadu version. Thanks
I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...
Hi , I am facing issue while updating the Comments from ServiceNow to JIRA. When I am updating a comment, it is adding duplicate comments continuously in JIRA and ServiceNow. It is going on a loop. I have used look up latest comment update and follow...
I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...
Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...
I have a Record Producer in ServiceNow that captures data such as Employee Name, Employee ID, Joining Date, Department, and Salary.The requirement is:When the record producer is submitted, a record must be created in a custom table (say u_employee_de...
I want to give the user a button that will duplicate (copy) the current record so they don't have to re-enter all the data and can only focus on the differences. I was looking at the Flow Designer and an Update Trigger, but all I could see was where...
Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...
Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...
Hi Team, As an admin I able to edit the Time zone(Screenshot 1). But I want timezone to be visible/editable by all ECpro users.(screenshot 2) will there be any specific role that needs to be assigned to user to make timezone visible and editable. Th...
For a customer I am trying to setup outgoing emails via office365 using SMTP + OAuth2 authentication.The oauth authentication works.ServiceNow can connect to the serrver and deliver mails to office365.However the emails are not sent because office365...
I have a requirement in the Service Portal where I need to allow users to change the assignment group either through a dropdown or by directly editing the field, similar to the cell edit functionality available in the list view. Is it possible to mak...
Hi We are suddenly facing an issue with announcements. They were showing on yesterday and disappeared today. I have checked everything and found nothing wrong.The records still have 'To' date in future.The portal is added to the records.They have val...
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