Error when installing Now-CLI Components (Mac OS Mojave)

[James164]

Hi all,

Further to this community post, i'm getting errors when trying to install the Now Experience CLI on my Mac (Mojave).

After installing the packages via a root shell:

sudo -i

npm install @servicenow/cli -g

And then running:

now-cli --help

I get an error showing up in the terminal that starts with:

Error: Cannot find module 'keytar'

node -v
v12.13.0

npm --version
6.13.4

which node
/usr/local/bin/node

which npm
/usr/local/bin/npm

which now-cli
/usr/local/bin/now-cli

A solution suggested in the previously mentioned community post says to unmask and alter permissions but i'm struggling with this.

Is this a known problem or specifically a problem with my machine?

[tomashrobarik]

I actually had the same issue on macbook with macOS Catalina. I then tried the setup process on a fresh macbook by starting with installation of the nvm (https://github.com/nvm-sh/nvm). It allows you to run multiple nodejs versions and should install it for your user profile without requiring admin rights. After that I didn't encounter the issue with missing module. Another option might be trying to install keytar:

npm i -g keytar

Also note, that the offical docs are saying that they are supporting the 12.16.1 version of nodejs. Might be worth a try to update it to the latest LTS version as well.

[DirkRedeker]

Hi

I had the same issue and played around with the access rights, but before I completely mixed and messed up my MacBook, I just installed the "now-cli" locally (not "GLOBALLY").

This way, you just install it by omitting the "-g" switch.

That worked perfect for me.

Let me know if that answers your question and mark my answer as correct and helpful.

BR

Dirk