As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any
I have created resolve button widget on the service portal with a dialogue box. So when user is updating the resolve notes it should update in the incident additional comments which I am unable to get.
Good morning, i need to find a way when users attach a new attachment on the RITM request and have that attachment then get attached to the Approver to see on their email. Basically, i want to be able to attach any attachment here on the request that...
Hi,I'm trying to create a client side UI action (List banner button) on a related list. The button is visible on the related list, but the issue is that the button appears in the default list view of the table also.I tried to restrict the UI Action v...
I'm really new to UI Builder and have a business requirement that I need help with. Currently, in the core UI forms for catalog tasks (SCTASK), we have a UI Macro on the form that provides a list of consolidated work notes and user comments for the e...
Hi Team, we have issue in cmdb table while access. showing the below errorNumber of rows removed from this list by Security constraints: 94
I have created a UI Action, for problem_task table. It's working perfectly on native form view, but if I open a problem task in Service operations workspace the button is not visible.How to fix this? I want the button to be visible on Workspace form ...
I`m working to integrate Datadog alerts with ServiceNow incidents when I trigger the alert the Servicenow is creating the incident however no information is populated only The subject and description. How do I configure to get the customer name field...
Hello, I am trying to integrate with Apple Business Manager to import mobile device data into the CMDB. The ABM API uses OAuth2 with JWT for authentication, and requires that the client assertion be signed with the ES256 algorithm. I followed this ...
Hi All, Problem: During an upgrade there is manual intervention needed when changing the state on a record from 'Scheduled' to 'Implement'The change outside of the upgrade is automated, but it only pauses during an upgrade, please see attached image ...
I would like to add around 15 custom fields in core_company table and values will be inserted/updated by workday integration. As core_company table is Normalized table. Does this impact anything to add/update custom fields on daily basis in core_comp...
I have a Questionnaire and it is a Choice and it set as mandatoryI run the playbook and the step loadsBut as you can see, it thinks there is a value there so the user an click on SubmitIf I now change the value to be either Yes or No and then back to...
While HRSD implementation, what are the best practices to follow during initial setup phase. From a platform and portal perspective, what are the key action items that should be completed before starting actual HRSD build?
Hi Team,I’m currently facing an issue with our ServiceNow integration with SailPoint and wanted to check if anyone else has encountered something similar.A few records are getting stuck in the SailPoint verification stage. Because of this, they are n...
Hello, We are getting below error when trying to retrieve a file from SFTP.Surprisingly this same data source works fine in Development but not in our QA servicenow environment. I manually entered the password in the data sources in both Development ...
