Can you run an ATF test case with multiple values?

For example, say I have an ATF test that creates an Interaction and sets a field on that form to a specific value, and verifies that certain fields are auto-populated based on that specific value, etc. Can you have some sort of collection of values o...

Copy RITM Comments (Including Approval Comments) to SC Task with correct order and user information

Hi All, I have requirement where i need to copy all comment from an RITM - Including comments added during approvals - to the related SC Task. The goal is to ensure that all comments made before the approval are reflected on the SC Task once it is cr...

Trigger ID is not populating in assesment instance table

Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...

need add and Edit button in change request

I need to create add button and edit button in Affected CI's and Impacted CI's. The current configuration is the add button is visible in affected only in new state. But it should be visible for all users till authorize state and to the change manage...

How to adjust the font size in the function g_modal.setFields

I use below function in the client script part of a form action, but I think the font in the pop out window is too small, how can I adjust the font size of the content in the pop out window generated through this function g_modal.showFields({        ...

Ability to send notification from different FROM address.

I have read quite a few pages and can't seem to get a clear answer. We would like to send an email to an external customer from servicenow. We utilize azure and Microsoft products and spokes available. Is it possible to have Servicenow trigger an ema...

Using REST API in UI Builder

I want to display part of a response that I get from a REST message and I want to display this information in a sidebar tab in Service Operation Workspace dashboard. Which data resource should I use and what appoach should I take?

Incidents showing up in AI Search type ahead

Hello community-We have enabled AI SearchAll is good except...When I enter in an INC number, example: INC0012345, it shows up in the type ahead search results. The user can then click on the type ahead result and is taken to a page that we have NOT c...

Add Hr templates to contextual sidebar on HR workspace

Hello,  I would like to add an option to the contextual sidebar on the HR agent workspace. Has anybody been able to do this? And if so what steps did you take to do this?  Many Thanks,  Luke

How to get instance from build partner program

Background issue of side by side result page in SN Utils attaching resolution.

Hi Everyone,you just need to go to SN Utils extension and right click -> select tools -> select popin / popout I thought this is useful for Community members hence sharing   

How to access file from file path

Hi All,one Team everyday they will place file in shared folder. so to get that file From run commander when I place "admin\Servicenow\majaordata\import\" , it will take me to Import folder , there are multiple files. Now I would like to access specif...

Implementing Service Catalog Functionality in the Mobile Agent App

Hello Community, I hope you’re all doing well.I’m currently working on a requirement where we need to enable Service Catalog functionality within the Mobile Agent app. I understand that Now Mobile is primarily designed for requesters to browse and su...