HI Team we have requirment that when ever SLA reached 90% for Service Request email should trigger . for this we have configured flow . i have stucked in the notiication part I need like this this is notificatio i configured on ritm table whil...
I build a REST API to JIRA in custom action, I receive a status code 200 but I don't receive the ResponseBody.
We have a requirement for the Suggested Relationships' in Relationship Editor: We would like to stop users from creating CI relationships based on the criteria in the following business rule: Is there a way that the relationship editor can be updated...
I want to move all the PTask created in the Problem Ticket to Work in Progress state once the Problem Ticket was approved by the Problem Approver - Fix in progress state.
Hey community, I'm facing issues with accessing Zero Trust. Would appreaciate debug tips
I'm trying to pass the catalog variable value to Jira from ServiceNow in flow designer using custom action, I see the status code 200 but I don't see the record created. The issue will be coming when I pass some text value & multiple fields in Summar...
HI AllI have an strange issue, I have one guided VTB board, with 13 swimlanes with assigned to user.current condition on board - state is WIP,open,pending,state closed,incomplete,skipped.issue is when ever i change condition to WIP,open,pending; and ...
hi @Ankur Bawiskar I’m working on a Service Catalog item with the following variables:Attachment variable – used to upload an Excel fileList Collector variable – used to store usersThe uploaded Excel file contains only two columns:User NameUser ID (p...
Hello Community,We have some UI actions like Set Reminder available on HR agent workspace by clicking on three dots.How can we remove this "Set Reminder" from that three dots and made it always visible on form.I tried using that " Checking - Workspa...
Hello Community, There is field named "Actual Time Elapsed" on Task SLA . I have to copy the value to new field created on HR Case form. I have created after insert/update BR on task sla table . But the thing is this is getting update only one time. ...
Hello Community,Among many fields available on SLA task , we have to show two field "Business time left" and "Breach Time" on HR Case list view.I have created BR on update of the records which will update case whenever that respective SLA task gets u...
I have a UI page which is using the fullcalendar library, we have html part and client scripts where we process events generated through glideajax call. Everything is inside a scoped application, when we try the Ui page using try it it shows all even...
how to call/ show the custom widget on the workspace or on dashboard
How Can I bulk update the 'Reply To' and 'From' Fields for all Email Notifications? Dear ServiceNow Community Colleagues, I have a requirement from a client, whereby they want to bulk update, for circa 2k System Notification > Email > Notifications i...
Hi All, we are trying to implement a requirement using flow designer. while working we don't find a way to revert the flow back to previous versions! Any one has any suggestions on this? Thanks, satheesh
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