Hi All,I’m trying to understand the out-of-box (OOB) functionality in ServiceNow that adds approval-related updates to the Activity stream (Work Notes) on a Requested Item (RITM).Specifically, when an approval is requested, approved, or rejected, ent...
We have setup SSO with Entra as the ID provider in our Dev instance without issues.When attempting to setup in Prod...On the Multi-Provider SSO > Administration > Properties page:Attempting to Enable by selecting one or all the options results in the...
Hi, I looked into the OOB Digitial Operational Resilience for Incident reporting. It was mentioned in the below video that we can configure a new case type for reporting to another regulatory body. However, when I try to do that. I am not able to cre...
Hi,While submitting the catalog form, we provided a value for the "When is Request Needed By" date/time field as 2026-03-22 13:05:43. However, shortly after submission, when the notification is sent to the approver/user, the same field value is displ...
Hi, I have users with the business stakeholder role who are unable to global search at all error no records found. additionally, they cannot approve any requests via the service portal however itil users can global search an approve. Steps taken to...
Hello All, I have created a record producer and added the variable " Attachment" (gave it a different name),When users upload the attachment, it is being copied to the HR case being created, any advise?
I have a service catalog where I need to select account and the catagory type. Both are in slush bucket / list collector. When I'm using the Set Variable values I'm able to select the category from slush bucket but not the account. Tried using the cu...
In one of my project instances yellow borders is missing for work notes in HR Agent workspace but it is yellow border is present in production instance. Is there any specific configuration I need to check to fix this issue.
Hello All, I need help in now mobile app configuration.. I have a requirement where I need to build a corousal content in my now mobile app.I have attached the screenshot, I need to create the same content as per the screenshot.Could anyone help me h...
Hi Community,I am trying to unwrap an AES key that was wrapped using an RSA public key, and I want to unwrap it in ServiceNow using the corresponding RSA private key via the KMF (Key Management Framework) API.I attempted the following approach using ...
Hi All,In the Incident form, we have a related list called Asset Action where options like Swap and Retire are available. However, since the HAM Pro plugin is not enabled in our instance, these actions are not functioning as expected.As the UI for th...
Hi All,In CSM workspace in attachment how to convert .eml .msg to pdf in servicenow to preview in attachment in csmOOB not able to preview only download option is there.Please guide me ASAP if someone has answer.
I have a widget that already uses the selected elements, and its indicator source comes from the Metric table.Will the widget still respond to the dashboard filter if its indicator source is from the Metric table?
Has anyone even received this error before when trying to initiate a risk identifications questionnaire. I recently made changes to the questionnaire and now I am getting this error. The new risk ID questionnaire works in a lower environment but does...
Hello All, We have a custom application to whose admins we have given delegated_developer role. All the services of this application are offered via a custom portal created for it. Whenever a new artifact is created from this portal - it automaticall...
