need help in jira integration
Hi All, i got a requirement to do bi directional integration servicenow to jira and jira to servicenow for change request table. i need step by step process. if any one is having some documents please share.
Forum Posts
Uploading attachment through transform Map
Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.
Trigger AI agents from a script
Hi, Does anyone has experience of invoking an AI agent from a script such as script include, business rule etc ? Is there an API existing for this ?
Email script
Hi, I have an email script for notification, I use it when record's insert to display the answer, and for another notification on update to display the updated answer. The script display the question if the answer is yes Example:user answer for:Q1 = ...
Behaviour for Work Items Created Outside of Queue Schedule
When an incident is created outside of the schedule of an incident AWA queue that is meant to get routed to, we notice that the work item does not get created and thus the incident does not routed/assigned. Is this the expected behaviour? Example:Let...
Workflow or flow designer
Which is better Workflow or flow designer?
Where to configure participant recommendations for MS Teams conference calls in SOW
Hey devs, In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find...
how to hide edit button on workspace list view
How to hide this edit button for scooped application list view .
Resolved! Script Includes: provide use case to understand !!
Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...
Resolved! Clarification on the Usage of Keys in ServiceNow University
Hi Community,I am exploring the learning resources available in ServiceNow University, and I’ve come across the term "Keys" used in several places (e.g., training subscriptions, learning plans, certifications, etc.).Could someone kindly explain:What ...
How to close/resolve an incident using an inbound email
Hello Team,Has anybody achieved closing/resolving an incident from inbound email which is separate and dont have a common link to the 1st email.The system generate an initial email for an alert then generate anohter separate email for alert clearance...
Observability - Remote Tables - Caché memory usage
Hello community!So I'm working in a project where we are getting data from an external system and storing in a Remote Table , I'm then using that data to expose it on a form (catalog item). I'd like to know "how much memory" are we consuming from the...
Update button on User Form Activity is not moving the playbook activity forward
Hi,In a Playbook, I’m using a User Form Activity to show Task fields so agents can update the record directly from playbook. Questions:1. If the agent sets the Task State = Closed from the User Form, should the playbook activity auto-complete, or mus...
How to fix multiple History record creation
Hi All,I Know this is expected behaviour, through the script when we are inserting data into import table(staging table) automatically data updated in target table records and for each record seperate Transform history created , means if 10 records ...
Email notification when Record producer submitted.
Scenario is there is a record producer , i want to send a email notification when ever the record producer submitted only when on one particular choice for a question but problem is the receivers email are based on the user input in RP , and some va...
