For Rule based correlation we have a situation where a closure of Primary alert causes closure of the Secondary alerts, while this works in most of the cases in some cases this causes serious concerns.We receive alerts from Application Monitoring sou...
Hi All, I have been trying to replace our GlideEncrypter with getDecryptedValue();. No matter what I do, what kind of record I'm trying to decrypt I get this returned: *** Script: [0:00:00.002] Total Time Script:var gr2 = new GlideRecord('snmpv3_cred...
How to create metric in ServiceNow when state changes from On hold to In progress state for a particular assignment group ?
I have this client script using FX Currency Fields: var unit_price = g_form.getValue('unit_price'); g_form.addErrorMessage('FX ' + unit_price); var currencyCode = unit_price.split(';')[0]; var unitCost = parseFloat(unit_price.split(';')...
Hello, I have several test schedules that run for test suites and they run daily, they did not run last night & they have been running fine ever since. I checked the schedule is active, set to daily and the client test runner has a user and the run a...
Hi, I would like to see Expanded view of Stages when the Request is submitted from the portalStage(Before Expanding) Stage (After Expanding) :I want to have the expanded View ByDefault so how can i do that Please guide me Step by step
Hello, I was wondering if anyone has as of yet used the Data Certification experience in CMDB Workspace, and have been able to also configure Notifications (email or Teams) that would go out to each user that is getting a certification task. We used...
to logged in user , manager and add CC to his manager when he logged in the instance
We have a custom workflow for life cycle event.For exit we have a life cycle event case created 30 days before last working day, with HR tasks assigned to multiple teams for clearance along with a task for manager clearance. Once the HR task is close...
Hi,I have to hide some categories from Time Sheet Portal. I tried to make categories inactive from sys_choice.list but it is not hiding. RegardsSuman P.
Hi everyone, I’m working on an integration between Splunk Enterprise Security and ServiceNow Security Incident Response (SIR).Splunk ES currently generates around 250/300 notable events per day, and the objective is to bring all notable events into ...
Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...
Hello, I want to change a phone number on the service portal. I see how to make branding changes, but i am unsure of how to edit existing wording. I am trying to change a phone number. A screen shot is attached. Thanks!
Good morning, I have a flow that I have 6 tasks that are worked in parallel. There is a select question on each task that has 3 options, Yes, yes with comments and no with comments. the field names areapproved_by_opsapproved_by_it_infrastructureappr...
