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Jira request body custom action error

I'm trying to pass the catalog variable value to Jira from ServiceNow in flow designer using custom action, I see the status code 200 but I don't see the record created. The issue will be coming when I pass some text value & multiple fields in Summar...

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krishnanara by Tera Contributor
  • 1140 Views
  • 5 replies
  • 0 helpfuls

Zero Trust access

Hey community, I'm facing issues with accessing Zero Trust. Would appreaciate debug tips 

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MaanasK by Tera Contributor
  • 79 Views
  • 6 replies
  • 0 helpfuls

notifiction body

HI Team  we have requirment that  when ever SLA reached 90% for Service Request email should trigger . for this we have configured flow . i have stucked in the notiication part  I need like this    this is notificatio i configured on ritm table  whil...

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Remove UI action from three dots of HR agent workspace

Hello Community,We have some UI actions like Set Reminder available on HR agent workspace by clicking on three dots.How can we remove this "Set Reminder"  from that three dots and made it always visible on form.I tried using that " Checking - Workspa...

Drishti by Tera Guru
  • 978 Views
  • 4 replies
  • 0 helpfuls

Sync fields from task SLA to HR Case

Hello Community, There is field named "Actual Time Elapsed" on Task SLA . I have to copy the value to new field created on HR Case form. I have created after insert/update BR on task sla table . But the thing is this is getting update only one time. ...

Drishti by Tera Guru
  • 749 Views
  • 5 replies
  • 0 helpfuls

Map field from SLA task table to HR case

Hello Community,Among many fields available on SLA task , we have to show two field "Business time left" and "Breach Time" on HR Case list view.I have created BR on update of the records which will update case whenever that respective SLA task gets u...

Drishti by Tera Guru
  • 943 Views
  • 3 replies
  • 0 helpfuls

I need help with a notification trigger

I will explain how the notification trigger should work:Basically, I have a Record Producer where I fill in the information with the event date, the time, and the date when the notification should be sent. The type of template the notification will h...