Developer

Filter Icon is not available for some user with snc_internal role

Hi folks,we have team with same role snc_internal role, some of user can see filter icon on list view, and some are not able to see filter icon. we have configured read ACL on list view and field level.

Question

Chats are not receiving in Agent Inbox

Hello Team,I have recently started working on the Agent Workspace.And recently come across with one of the issue that whenever an incident is being created through SOW, The agents are not getting the messages in the Inbox, even the Agents are online....

Question

How to configure email address filter and system address filter for external email addresses?

We have set up email address filter and system address filter to allow the email addresses of those domains which have been mentioned in the email address filter. But the above configuration is not working for external email address and instead of 's...

Question

Error!!! "OAuth flow failed. Verify the configurations and try again. Error detail:invalid_request, Missing parameters: access_token"

Gurus and Experts, I really need some assistance here. I did my due diligence but I am stuck. In the attachment are screenshots of the steps I did to access SharePoint using OAuth2.0. It is a client _credentials grant type and works normally with POS...

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Integrations

Best practice to safely disable Data Certification module (OOB) to prevent accidental triggers

Hi everyone,I am looking for advice on the best practice to safely disable or hide the legacy Data Certification module.Recently, I encountered a situation where a user accidentally clicked the OOB UI Action "Create Certification Audit Instance" from...

Question

Activity timeline tracking - SLA and/or metrics

I'm looking forward to measuring the time it takes for my team to interact with our case creators.Right now, we have:resolution SLAs, counting the time (with exceptions for working hours, weekends, and holidays) between case creation and resolution;r...

Question

Can i track UI Builder Page/ Landing Page Analytics to see how many users use it daily or monthly?

I’d like to track traffic on one of my standalone pages to understand how many users log in and view the page each day. I understand this isn’t available out-of-the-box, but are there any recommended approaches or official documentation I can refer t...

Question

Autoclose property

Hi All, After any incident gets resolved, it gets closed after 6 days. How this setting is made in ServiceNow? By using system properties?

Question

How to: Make attachments mandatory in Employee Center

Hello everyone, I was looking around for a way to make the default attachment section on a catalog item mandatory, and found that a lot of the community posts out there seem to be outdated and don't work in Employee Center. I wanted to share the fix ...

Question

how to allow multiple values for table field?

i have created a new field for my custom table. this field comes with a list of values. how do i set to allow multiple values to be selected?

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Mandatory Incident

In emergency change form i add incident->change request from embedded list.how to make mandatory that embedded.Thanks.

Question

Execute pre-import script - Data stream

I need to pass a single input parameter to a Data Stream using the Pre-Import Script.I've already defined this input parameter in the Data Stream configuration.I've also set up a Scheduled Import and linked it to a Data Source.In the Data Source, I s...

Question

Fluent SDK Best Practices

I have created this article based on my recent experiences with working with Fluent. 1. Purpose and Scope Developers should use Fluent for tasks like generating ACLs, Business Rules, or Script Includes, and rely on traditional Script Includes f...

Article
Scripting and Coding

ServiceNow Things to Know 60: Avoid using Table API for Create/Update Integrations

When designing Integration Solutions for customers which require external systems to create or update records in ServiceNow you should avoid using ServiceNow's Table API for those operations. Table API might seem like the quickest and easiest solutio...

blog

Best Practices for Building Efficient and Scalable ServiceNow APIs

In ServiceNow development, building performant and maintainable APIs is critical for scalability, security, and integration. This article shares best practices for designing Scripted REST APIs and highlights when to leverage native Table APIs for opt...

Article
Team Development