I am working in UI Builder and have a Data Visualization (Single Score) component. I have added an event handler “Visualization clicked” and configured it to Navigate to another route (list-item-open-tickets).The navigation itself works fine and the ...
Hello I am having a requirement to process inbound email to add the cc users in the watchlist of the case created. I used this in the flow designer but the short description is coming as empty always in the case record
Hi everyone,I’m working on a Service Catalog item where I need to control the editability of a variable based on group membership. If the logged‑in user is a member of the selected Assignment Group, the variable should be editable,For all other users...
My additional comments are appearing twice in my RITM, and I don’t know where this is coming from.
Hi Folks, We’re building a Change Flow in Flow Designer that triggers parallel approvals for multiple Business Units using “Do the following in parallel.” The approvals are created correctly, and each branch waits for responses as expected. We have t...
Hi Team,We are facing an issue where users are unable to edit, reassign, or close an HR case assigned to them.When they try to perform these actions, the following error message appears:Write operation on table 'sn_hr_er_case' from scope 'Human Resou...
Hi Team,I have a requirement like below, AC1 - Given that I am a knowledge user (ITIL )When I navigate to the Portal, and view an article in the ABC Knowledgebase and select an article rating of 2 or below AND I submit feedback with a reason selecte...
Hi Everyone, Configured BR's and Properties as per community suggestion. But Facing the below issues, 1. Approvers are getting added twice.2. Once Approvers approving the state of demand not changing into Approved.3. When Refreshing window Same Appro...
Hi, I want to translate the email content automatically based on incident caller language.below approach i followed.I created a sys_ui_message and i have called message in email script, then i have added the mail script in notification body.for e.g: ...
Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...
Hi Team,When submitting a service catalog item form that contains a multi-row variable set, such variable set does not appear in associated approval tickets. can anyone suggest how can achieve this functionality.
Hey everyone!I'm having a problem with exposing Variables Editor with the request's VariablesI'm using a flow designer for more than just 1 Catalog Item, its a very basic Flow that opens a task and set an assignment group.I use "Create Catalig Task" ...
Hi Community,I’m configuring Approval Hub in our Employee Center / Portal. I can see the My Approvals tab in the portal header. but I’m unable to see the “My Tasks” tab in the portal banner/header (refer to screenshot).I tried updating all related Em...
Hi Community, An agent from Japan, once click on Transfer Case then they should see only selected HR Services.How can we achieve this ?No, HR Criteria is not something we can go ahead with, as those HR Services which needs to be excluded from Transfe...
| User | Count |
|---|---|
| 87 | |
| 47 | |
| 32 | |
| 21 | |
| 19 |
