Resolved! Update Sprint Duration
How Did i change the default Sprint duration from 14 to 21?
Forum Posts
How to handle retry policy if a MID server is down when a flow action (AD/powershell) is executed
Hi Team, We encountered a scenario where we were calling an AD spoke (Powershell) action when the associated MID server was down, and the flow failed with the MID server down issue.Could you please suggest for retry policies for such cases. Thanks!
Change Knowledge Article Template Preview for Standard Article Template
Does anyone know where can i change the article template preview for the Standard article template?It is not showing in Article templates.
Resolved! PIR for normal incidents
We have a requirement to make PIR (post incident report) to be available for normal incidents. I installed MIM plugin and modified the UI policies and other script to make this happen. Now this works as expected in the backend. But I want to make the...
How to Create Database View for Request Item, Survey results in ServiceNow?
Hi Team,I'm trying to create database view for Request Item, SCTASK and Assessment Instance (asmt_assessment_instance), Assessment Metric (asmt_metric), Assessment Metric result (asmt_metric_result) 1. Username who gave the survey2. RITM and SCTASK N...
Group Managers should be able to edit/add group members of their groups and not other groups.
Hi All,I am trying to enable the functionality where group managers should be able to add/edit members via related list on group record.I followed these 2 links to build the functionality:https://servicenowguru.com/system-definition/group-managers-ma...
Unable to Save On-Call Shift Template Due to Time Validation Error
Hi Team,I am working on creating an on-call shift template with a weekly rotation that is intended to start every Tuesday at 11:00 AM CST.However, I am currently facing an issue while configuring the shift timings. When I set the shift start time as ...
Cloud CI Lookup Rule Identifying Non-Ephemeral Servers as Virtual Machine Instances
Currently we are seeing some non-ephemeral servers also getting identified through Cloud CI lookup rule as Virtual Machine Instances.To properly separate ephemeral and non-ephemeral assets, we need some guidance from your infrastructure/cloud team on...
How to test applying multiple templates using ATF in a single test case
Hi all,I'm trying to test the template functionality on the Incident form using ATF. At the bottom of the form, there's a 3-dot button that opens a pop-up list of templates (e.g., "Incident Call Type", "Major Incident", etc.).My goal is to create one...
need help to add a new CMDB class in interceptor page to create new Nutanix CIs
Below are the classes need to add, i can see these Classes are already there when checking with table.list, but when open cmdb_ci.list --->create new--->then the classes not visible(attached screensort), kindly help how to get these classes. Nutani...
ATF Test Steps Script execution step view is hidden
I am trying to use the OOB Test Steps that ServiceNow has created as reference for the custom test steps that I am planning to run, is there any way to unhide the Script execution step in the form?EDIT: Especially for the "Server" category test steps...
Odd ACL locking out inactive Users from List
Short back storyI inherited this instance, and the previous admin did a lot of blocks on items, so I am untangling it as we goWe have a Remove User request formthere is a reference field that looks at the user tablethis is not limited to those that a...
Resolved! Remove Knowledge center from workspace dropdown
Hi,I am asked to remove the Knowledge Center. I tried. Kindly help. I went to sys_ux_app_config table and inactivated the knowledge center but no help. There is no table for sys_ux_workspace.list in our environment. When I enter workspaces, i have t...
How to trigger playbook when specific record producer is used
I´m trying to trigger a playbook everytime a specific record producer creates a record on table X. Only the records from this record producer can trigger this playbook (not all of the records in this table) and no other playbook should be triggered f...
Dynamic Subcategory Dropdown Population in ServiceNow Workspace Based on Service Offering
In ServiceNow Workspace (SOW), I want to populate the Subcategory field dynamically based on selected Service Offering using Script Include.The Script Include returns a list of allowed subcategories.My issue is:g_form.addOption() / removeOption() is ...
