what is the difference between form layout and form builder

Incident metric does not capture latest 'updated_by' user

I have a requirement to create an incident metric whenever there is an insert or update to an incident record. The userID in the Updated by field is saved as the value for the metric, allowing you to see who has made an update to an incident and how ...

Issue in Order Guide - Two Step Checkbox (Portal view)

I want to have my order guide as two step in service portal instead of 3 steps. So I have checked The "Two Step" CheckBox in the Order Guide. System Properties Updated : "glide.sc.checkout.twostep" - true; "glide.sc.sp.twostep": false. It is working ...

One ACL making field read only and other making field editable on form , which one will apply ?

Hi Community, Can anyone explain above scenario?Is there any order or logic which applies while evaluating this kind of scenarios? 

Easy? widget help

Objective:Display an info message on any given catalog item that provides the average number of delivery days expected based on current catalog item AND location (reference variable on item) Action taken:1. Created a variable of type Reference which ...

CSA EXAM QUESTION

On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called? It is challenging finding information. What would you guys say is the answer to that question. Als...

How to create a breakdown based on week of the year?

Is it possible to create a breakdown with its source field based on week of the year?I am trying to create a pivot widget which displays the count of incidents created for a Configuration item against week of year. Pivot requires 2 breakdowns once of...

FSM Dispature workspace -agent assignment

 Hi all,I'm unable to assign the agent to my tasks in the dispatcher workspace ,sometime I can't see the white space and even if i have white space and skills are matched unable to assign them -Auto assign and assignment  assistance is not working fo...

Dashboard Reverting Back to Previous Dashboard after back button

I've created a case with ServiceNow about this issue but wanted to reach out to the community to see if they're experiencing this issue and possibly found a way to resolve it. Since upgrading to Zurich and Platform Analytics on Friday, December 5, we...

Disable local login i.e. login.do for non-admin users which have SSO enabled

Hello ServiceNow Community, I have a requirement to disable local login i.e. login.do for non-admin users which have SSO enabled.Please help me with the solution to implement to restrict local login(login with username & password) that is login.do fo...

Service catalog to project creation

Hello All,   We have a requirement in service catalog.  Catalog form will have a feild called "service line" which include 3 options(imaging, bio, other) when we select imaging or other RITM should create but when we select bio project should create ...

Microsoft Entra ID SCIM Mapping issues.

Anyone have success recently attempting to utilize the SCIM Extension Schema to accommodate custom fields in your organization?  The specific questions are:How can I map manager over successfully using SCIM? It didn't work when mapped through schema ...