Resolved! Aging report for incidents
Hi all, I have to create aging report for incidentsI want to show age of incidents in each state.Not sure how I can do this.Please someone guide me on this.Thanks in advance!
Forum Posts
SOW Resolve button pop-up fields
Hi,When our agents in SOW click on the Resolve button for an Incident in the modal pop-up they see a different set of fields then what I see on my admin account. They are seeing the fields from one of our incident views, while my admin account see th...
Record Producer User Criteria not working
Hi All,I'm not sure what's wrong with this user criteria , please help me use case : get True or false My humble request kindly help me on this , I tried with different ways tooString(user_id) or user_id or gs.getUserID()script :gs.addInfoMessage("...
my pdi is not working dev441138
Dear developersThe following message appears, and PDI fails to start.I'm at a loss....”We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes”
Resolved! My PDI is offline for more than a day
I'm getting this error message in the last couple days:We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutestrying to get into directly to the instance url, I'm getting the following message:Bad...
Has someone worked on Brainstorm integration with ServiceNow
Hi, Anyone has worked on brainstorm integration
Access Token Issue - Entra Integration
The integration works successfully when I click Get Oauth and then manually execute the scheduled job. However, the scheduled jobs are failing when they run at their scheduled time. The access token appears to be valid for only around 30 minutes. Af...
Unable to Access My PDI
Hello Team,I am unable to access my Personal Developer Instance (PDI) devxxxx When I try to log in or reset my password ServiceNow asks me to verify a phone number ending with diff numbers.The issue is that that is not my phone number and I do not r...
Resolved! How to add additional variables on the walk-up appointment scheduling widget?
Hi Experts, I have a requirement to customise the walk-up appointment scheduling widget - 'Online check-in experience'. Currently it has just one single variable dropdown, where we can select the reason for visiting. We need to gather more informatio...
Knowledge Base
Hi , If a user is not the assigned Author or Ownership Group member they cannot find a knowledge record through search in the back-end. Can someone guide me for the behaviour and what is the root cause of the issue.
PDI Just went offline
Hi All,I just came back from lunch and fond my PDI 502 Bad Gateway. I changed my admin password this morning but everything has been fine up to now.https://dev441222.service-now.com/ I see there was an issue earlier this week but again, everything ha...
Teams integration generates a worknote for chats
Hello all, We noticed that Teams integration generates a worknote on the incident where a communication record on incident is created. This worknote is created after some time and does not bring any value and generates an unnecessary notification for...
Dev instance not getting refreshed, current status showing Offline
Dear Community,I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing....
Resolved! "Write operation from scope 'rhino.global' has been refused due to the table's cross-scope access policy" error even though everything seems to be configured correctly
Recently I've been working on adding Activity Streams to our Scoped Application's Service Portal, and though I have been able to add activity streams to all relevant tables whether extended from Task or not, I am getting the following error when I tr...
Personal Developer Instance dev312273 is Offline
Hello ServiceNow Support Team, My Personal Developer Instance (PDI) dev312273 is showing as Offline more that 48 hours, and I am unable to access the instance.Instance details:PDI: dev312273Release: AustraliaStatus: OfflineInstance URL: https://dev31...
