Hello Everyone,I need to add Previous Step and Skip buttons to a Guided Tour in ServiceNow, so users can navigate backward or skip the tour steps as needed. While I’m familiar with creating buttons using UI Actions, in this case, the buttons need to ...
Hello, I'm not sure if this is the right place to ask. If not please advice me where I can post this question. Do somebody know if there will be a CIS certification for the Employee Center (Pro)? Or which current CIS fits best to cover the knowledge...
What is the maximum number of taxonomies, topics and levels in Employee Center Mega Menu?
Hello, I am looking for some assistance with editing the sc-shopping-cart-v2 and the large_shopping_cart_v2.html. I have already copied both and have been able to edit the Short Description of the item in the cart. Here is our issue, we have 1 softwa...
Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...
Hello, employees have the possibility to mark their favorite on the Portal. However, it seems that there is a limit of 51 favorites. After that you can't mark any more favorites. How can I as an admin unlimit the favorite items in the backend configu...
hi all - for a while I have been creating HR criteria and then a related user criteria by clicking on the related link which gives me a user criteria with the script "new sn_hr_core.hr_Criteria().evaluateById("(HR criteria sys ID", user_id);Now these...
How to disable the "Open analytics window" from the ESC portal, which is getting displayed after the Zurich upgrade.
Hello! Is it possible to create printer-friendly printouts (knowledge articles) from the Employee center? Or is there a way to enable saving knowledge articles in PDF format? I’m interested in knowing if there is any out-of-the-box solution available...
Hi All, In sc_categories widget, it shows all the catalog items of selected category in the page. we have a requirement that In the employee center, rather than showing the categories It should show Topic, and clicking the topic it should show catalo...
Display a video in campaign content without having a link to youtube but instead use a video from the db_videos table?I want to have a video as content for a campaign but by choosing video as the content style I must add a URL to Youtube or Vimeo. Is...
In the approval page on employee center if approver click on approve it should pop up the comment box to provide the reason for approval.I have tried cloning the widgets Todo approvals and Todo Approvals action and added the logic for approve and it ...
Zurich Patch 1 Hotfix 1a Is it possible to change the text that displays when a 'How can we help you' search returns no results? Thank you!
hi, i am now able to show the delivery time on the form, however it appears to be taking the value from the schedule tab of the WF (see screenshot 2025-11-24_11-01-06-integr8-access-delivery-time2)? how do i get it to use the delivery_time from the c...
when we go to the employee service center we can see my incidents in header when we click on it will show submited requests lable instead of that i need to change it to submitted incidents
