Hi All, I have configured the search source for Quick Links, and the results are being fetched correctly. However, I am facing an issue where duplicate results appear for the same item when performing a search using the Quick Link.One result works as...
Can anyone tell me which Widgets (and with what options) these two Widgets are? Namely, how to get them to show up as tiles?
Hi,When users are trying to click on Take Questionnaire widget (Emergency Self Report) after submitting their Covid-19 status. The widget page returns a blank page. Strangely this widget only works in DEV. We have compared all our widget configuratio...
I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get thi...
Hello everyone,I am currently working on customizing the Mega Menu within the Employee Center (ESC) and I've run into a bit of a challenge regarding external links. Use CaseI want to add several external URLs under a specific Child Topic. For exampl...
By default, ServiceNow does not render PDF files inside Service Portal widgets.Instead, when accessing an attachment, the platform forces the file to download.Why this happensThis behavior is controlled by the system property:glide.ui.attachment.for...
I want my custom topics to be visible in Employee center portal just like "Hardware" is visible. How Hardware is visible - I have created a custom topic Hardware1 I have added "active" child topics and active "connected content" to it as well I...
We are configuring AI search in our employee center and are wandering if there is any way to change the appearance of the genius result box? We would like to make it a bit smaller? is this possible?If yes, how?
Hi There, I would like to , Add the custom field , Customer account number (u_customer_account_number) , How can I add that? after account field in below porta.
Sources box(right side ) , Please provide the steps on how to configure it to show that box.
Hi All, I have issue with email script for KB article expiry notification where emails are getting triggered to KB article author and CC (copied)the KB managers and KB owner but they are of different knowledge base. I need to have email triggered to ...
Hi Team,I have a requirement to hide the activities where count is zero in "My Items" widget available for esc.if the activity is primary in "Activity Configuration " table, then the below code is working( checking the count in script and making it i...
I have an active SCCM integration through JDBC, scheduled import sets and transform maps, I want to automatically generate a incident if there is connection failure, How can i achive this, is it possible through pre or post import scripts?
Hi All, I have a issue where Draft , review and expired articles are showing in Employee center when searched with KB number but only published articles should be shown.Anyone has idea or faced similar kind of issue what might be the reason.Thanks in...
RITM details are not getting mapped on ESC/SP portal page on client instance but on PDI it works
