APM flow charts
here can I locate examples of APM flow charts
Forum Posts
Advanced Portal Navigation not displaying in Employee Center Pro even after Sync Hierarchy
Hello everyone, I am facing an issue with Advanced Portal Navigation in Employee Center Pro and would appreciate any guidance. Issue:The navigation menu is not displaying in the portal. The header bar loads, but the menu items are empty. Environment:...
Portal Notifications or Bell Icon Notification Translations
Hi Friends, I'm into ServiceNow HRSD Employee Center Portal Implementations where we have enabled Bell Icon for any events to notify users like when cases are getting created or commented or awaiting acceptance. But, Bell Icon subject line is not get...
Change agent name to "Service Desk Agent" when additional comments are made to the caller
As a Service Desk Agent, I want my name to appear as "Service Desk Agent" instead my original name in the activity section of the portal when I'm commenting to the caller so I can remain anonymous when providing support to a caller for an incident th...
How to make certain catalog items within the order guide as mandatory?
Hello Everyone, I have come across a requirement from client where they are expecting that all catalog items within the order guide should be visible in the Employee center, but certain catalog items need to be made mandatory(user cannot skip those) ...
Button created via standard ticket configuration not visible for customers on the business portal
Hi all, I am configuring buttons for the portals using Standard Ticket Configuration module. While I have no issue with creation of them for many tables, I have an issue for case table (sn_customerservice_case). I have created a new button that manag...
Best way to list upcoming events on homepage?
Right now, the widget we’re using doesn’t appear to have a limit on the number of events it displays, which causes the list to become overwhelmingly long. We’re interested in exploring alternative widgets that might present upcoming events in a more ...
Resolved! What widgets do you all use on your homepage?
We’re currently in the process of updating our homepage and would love to gather input from others who have gone through this. Specifically, we’re interested in learning which widgets you’ve used on your own homepages and any recommendations you migh...
Catalog Item Not visible in Translated Version
Hi Everyone, We are in the Yokohama Version. We are having the catalog items and those are visible in the English Version in the ESC portal category page. And when we switched to the German Language some of the catalog item are not visible and showin...
Self Configured Teams Bot - Employee Center
So we have created a self configured bot in the Azure Portal and we have it connected in our ServiceNow DEV instance in the "Channels and Integrations" section. We are working on getting the Employee Center in Teams along with the chat. We have also...
Resolved! Lab 2.1.1 Theme Builder
Using a Zurich instance, I've committed the 2.1.1 update set and attempted the Configure an Instance - Theme Builder lab several times but it does not return the created and published theme . I've logged out and back in but still the same. Does any...
Genius / Suggested Search not showing at the top of the search
Hello All, I created a custom genius result for web applications (sn_ex_sp_pro_web_application). It is a clone of the OOB Catalog Item record except it points to the web applications table and the query is "active=true". I connected it to the search ...
Add attachment upload image and text customization
I'm not able to understand from where we can change the fa-fa image of the attachment picker for the upload. Also, I'm having issues in changing the text that comes after "Choose a file". If anyone has any idea about how we can customize the image an...
Approver not visible in “My Requests” for custom Procurement Case (Employee Center)
Hi All,I’m working on a requirement to display the Approver for a custom Procurement Case in both the backend form and the My Requests page in Employee Center.As a requester (Requested By / Requested For), when an approval is generated, the approver...
Resolved! Printing knowledge articles
Does anyone else have issues printing knowledge articles directly from Employee Center? We have a requirement to be able to print articles from the front-end of Employee Center. I have tried in both my PDI and our company's site and below is what I g...
