Hi Team,We have a requirement to add ' Action ' drop down on ESC page for the " My requests" records when opened by the caller . The expected actions drop down options are " Reopen, Cancel '. We have earlier done this sort of customization for incide...
Hi Experts, While creating the Request from interaction and if we are selecting the order guide then when the Request is submitted the interaction record number under the sc_request is not associated. Does anyone know how to get this fixed ?
Hello EC expertsI am seeing an issue within Employee Center where users are unable to read any knowledge articles. The error they receive is, "Record Not Found". The articles appear during search (please see below) but users still get the error mes...
I am working on a Service workflow feedback configuration and definition on the hrm_ticket_page and I am curious if anyone has found a way to change the "Provide Feedback" Header text to something else without having to customize widgets?
I need support from someone who has some experience in inner pages UI/UX for Employee Center such as Services forms, Incident form, Change Form, My Tasks, My Survey, My requests, Knowledge base.
Can someone explain me appointments section under leadtasks in Sales and Order management.Like , what will be the result from that appointment created and how it can be configured and used.
I need help from someone who has good experience in UI/UX for Employee center, can you suggest me names and contacts please?
Hi Community,I am trying to build a custom UI Action on the sys_archive table to trigger an archive rule manually.My use case is:First, reassign inactive users to active ones using a custom Script Include UserReassignmentUtilThen, execute the selecte...
Has anybody developed a way for end users to manage their notifications on Employee Center? I don't mean the notifications on employee center plug-in. That doesn't give users the ability to opt-in and opt-out to subscribable notifications. Is the onl...
I help my organization run our intranet off Employee Center, but I work in our Training & Development department, so I'm very low code/no code friendly. Our Wellness Coordinator asked me if there was any sort of integration that can be done for our ...
Is there any way to hide a PNG from the attachments list of a knowledge article? For example, we have a policy that is a PDF that we have attached to a knowledge article. We also put an image in the article, and now we can see both on the right side ...
Hi All, How to enable Conversation continuity options which are available in the Virtual Agent into enhanced chat of Now Assist Virtual Agent. Eg: Whenever we search for anything standard chart - PFA snip where Virtual Agent has Conversation continu...
Hi All,I have a requirement on employee center portal, can you help me some one on that.this is the Requirement:1)first login of the day → popup appears. 2)Save → updates time_zone, sets u_user_check = true → never shows again.3) Keep Current → just ...
Hello Everyone, We have a have requirement to show "Watch List" tickets for the logged in user in "My Requests" page in Employee center portal.OOTB widget(my request) we have open, closed filter configured so I have added one more filter "Watchlist r...
Context: I am trying to implement the oob My Favorites Widget(ec_favorites) from Employee Center into my own portal. I want the favorited articles to show up on the oob widget. I am getting a message on the widget "You don't have access to 1 of your ...
