Hi all, When you click on an image that is part of an incident via the employee central portal, the images downloads to your device.However, when you do the same from the 'backend', there is a preview of the image.This preview is a better user experi...
Hey all, I'm running into an issue with the Employee Service Center > Topic Search Resources search tool. We have a topic set up for our Knowledge Articles, and the are showing up on the Topic Page. However, when I try to use the "Search resources" s...
I am looking for more details around the Enhanced Knowledge Article Editing feature that will be deployed in December 2025. ,
Hi everyone,I’d like to better understand the reasoning behind the following OOTB behavior related to search results and security.When users perform a search, the total number of results displayed can differ from the actual number of records they can...
Hi All, In Employee center . My Profile details should not be editable by users.The fields location and Bio shouldn't be editable. Solution:Create a ACL for the sys_user.location.For the Bio field:Create a ACL for the live_profile.short_description.B...
Hi,After a new install of a PDI instance based on Zurich with latest patch level, the Rich Content editor doesnt work anymore. Every time when i want to open an existing item or a new item what i have created, i getting a blanc page. I have at least ...
Is there any way to change the appearance of the Knowledg icone in AI search employee centerThe icone is appearing for knowledge articles. See attached image
Add additional Widget for Rich Content pages. Currently, we are only limited to one Widget type (refer to screenshot, Is there any option to add new widgets in the dropdown when a specific page is selected? Thanks,Prudhvi
One of our knowledgebases is available for the general public.A small number of the knowledge articles in this knowledgebase are being indexed by Google (and other search engines) so we want to improve that so our audience can find all our public ava...
How to add Field Name infront of Field Value in Secondary Display Fields in My Request Widget ESC Requested For: ABCUpdated: 07/10/111
Hi, We have upgraded employee center to 39.0.8 and SN instance to Zurich. After upgrades, we no longer see the top navigation bar. I see that top and side style navigation bars are introduced, I have changed ours to top, still the navigation menu and...
Hello community, Can you help me? When I apply zoom 100% in the browser, the menus hide and if I apply zoom 80%, the menus show perfect, where I apply this configuration? Zoom 80% Zoom 100% Thanks for help.
i have a requirement that in customer_project table if the project manager and logged in user is not same then he will not be able to assignee that project to any user. and for that i have created 2 acl one is list_edit and another is write ACL, it's...
Hello,Please I need help to accomplish this requirement.The requirement is When a ServiceNow incident record is re-assigned, prevent the newly assigned user to be added to the related Microsoft Teams Chats.The OOTB functionality is When a ServiceNow ...
There is a KB workflow state Scheduled for Publish where we enter a future date on the KB before it sets the state the Published. I have an understanding that the criteria 'can contribute' or 'can read' can see these unpublished articles everywhere, ...
