Hi,
I have a scenario explained as followed.
1. I have a query BR written to make a group of users view only active users from sys_user table
2. I have a requirement of adding/modifying/deactivating users following the process of raising a request.
- I have a list collector variable (which is mandatory as well) on catalog where the users should get their user accounts deactivated based on requirements.
- A request is submitted. An RITM is created. A SCTASK is generated for someone to verify and deactivate the user accounts
- Now after deactivating the user accounts, when a person from the group who had access to view only active users list is not able to close the ticket as the list collector variable (which is mandatory as well) now shows the value as none. (If users are in active state, this is not a problem but the requirement is to deactivate)
- If I change the variable to reference type, the user from group who had access to view only active users list is able to atleast view the User on variable (In read-only state) and close the ticket.
3. My questions are
- Is there a way to make list collector also view the Names in list variable just as how reference variable does?
- Why is there a difference in Reference type and List Collector?
- Solution 1 is change the list type to reference and Solution 2 is deactivate the query BR. But in my case I need both type as list collector and Query BR.
