Asset Management - Hardware View - Asset CI

[CharodLee]

Is there a data mapping link or documentation for each field on the Asset Mgmt. Hardware View - Asset CI?

                  * Details covering the end to end process to understand how each field is populated on a CI 

                              - Tables / Columns {Mapping Details}

                   * What populates the data -  Alm.hardware or other sourced in database jobs

                               - Automated fields vs. User updated fields

                   * Defines the field {Definition}  

                   * Owner -  Networking, Asset Mgmt., CMDB etc.

[Ashok Sasidhara]

The following URL has details about data attributes populated by ITOM visibility (i.e. Primarily by ServiceNow discovery):

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/discovery/referen...

If you click on various hyperlinks mentioned in the above URL (Windows, Solaris, Linux etc.), a new page will open which explains in detail about the discovery of that device type including list of attributes that will be populated.

Other methods of populating the data into CMDB are 3rd party integrations (Service graph connectors are recommended if available) and manual data import (Integration hub ETL recommended for bulk data load).

Also go through the following URL to understand about how asset and CI are managed together & synchronized:

https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/asset-management/conce...