Hello Experts, I have been trying to understand how the ‘source request’ workflow is triggered. When users submit the OOB asset catalog items, the base workflow and source request are triggered. I noticed those catalog items are linked to the flows f...
Hello Could you please help me to resolve this issue, in fact, i'm setting up HAM and i'm trying to add asser_action in the related list "affected ci" to incident and change. but , i'm not able to find out this column asset_action , i searched in the...
Hi there - is there anyway for HAM to alert when consumable get to a certain number.... example alert gets sent out when there are only 5 monitors left. Hoping this is a feature. Thanks in advanced!
I need to document the integration between ServiceNow ↔ SCCM/ MECM in our organization.I will be reaching out to the SCCM guy. 1) What are the things I need to be looking for?2) What tables should I check?3) What and where should I check is coming ov...
Hello,Does anyone have experience with case related to physical asset which is lost (key, card) how to handle this in Servicenow?How to enable functionality, locate , identify, which application would be useful for that?Ex. Company x send their emp...
Hi,Due to security reasons we are not allowed to implement mobile applications like Mobile Agent or Now Mobile on our instance.With this statement in mind does somebody already 'rewrote' the mobile applications like Stockroom and Location audits, Cre...
Hi All, We are still in the very early days of our HAM Implementation and I'm trying to get a grip on what is the best approach to reporting on KPI's.What would be you recommended go to KPI's for early stage (Crawl) HAM process and then what would yo...
How to dot walk a cmdb_ci_pc_hardware table custom field to alm_hardware table ? But I do not have any reference field of cmdb_ci_pc_hardware in alm_hardware. Ihave only configuration item field(cmdb_ci)field.Any idea how to do this?I do not want to ...
I discovered that ServiceNow has finally established a table in the CMDB to store information about mobile devices through this forum. After upgrading my ServiceNow version to Tokyo, I am unable to locate the cmdb_ci_handheld_computing table. Could s...
When creating a new hardware model in the [cmdb_hardware_product_model] table, is it possible to add an image of any type (in my particular case a .png of the model) to the hardware model record without any customizations?
The networking team wants to track a data attribute for standard firmware version on the model table to indicate what the standard version is for that particular standard model. Is anyone doing that and what is the recommended method to track that ty...
Hi team, recently we have configured Service Graph Connector in my instance. as part of enhancements we have add 2 more fields to the computer identity data source. Can someone help me on how to add those fields to the data source? Thanks,Gan
Hello,Related to model bundles, there are 2 things I find not clear both in the documentation and in the HAM training course :Difference between abstract and concrete bundle modelCan someone provide an explanation different from the documentation, wi...
Hi All,I'm facing the following scenario:we have assets (laptops) and consumables (keyboards) that are ordered based on approved models (multiple models of laptops, keyboards and keyboard+mouse combos). In most countries we have the same keyboards la...
