Hi, We have a custom field Asset ID (u_number). It is showing on the form with u_number instead of Asset ID and when I click on configure dictionary it is showing as record not found. Can anyone please help with the issue how to fix the issue and imp...
Business Rule, Create CI on insert, has been confirmed as Active.
I am importing assets in the Servicenow, however I am not sure for the following this:1) What should be the Model Category of these Assets? I have read other community articles and mostly everyone have selected the Model Category what is provided in ...
When asset management originated, I recall being able to make hardware models in the cmdb_hardware_product_model table for the Service Catalog and Asset Creation. The CIs would be discovered and update, but the models did not need to reflect what was...
I'm reaching out to the community to see if anyone in Hardware Asset Management has experience or advice on how we can ITAM to track virtual assets and VDI sessions in ServiceNow. With so many things going to the cloud and having offshore employees, ...
We want to set up a e signature requirement for our users and they will be required to sign to advise they have received Assets. What is the best product / way to do this with ITSM Asset Management configuration? We have started to look at Adobe but ...
Hi friends, We have a massive churn for our assets (computers) and everytime an asset is handed over, it goes through a value check to mark where the the asset has taken any damage which has to be written out detailed and then uploaded photos of the ...
Hi expertstrying to get my head around the different use-cases and scenario for including virtual devices as part of HAMStarting from a benefits pov, there are the ones i could think ofImproved visibility and control over virtual assets.Enhanced cost...
Hello! I've just set up a PDI because I wanted to see how some of the things related to asset management works OOB.I noticed that there are two fields in the asset form that we don't have in our own environment.The fields are "Asset function" and "El...
I am working on the Reporting for Hardware Life Cycle Phases. I see there is a field called Calculated Life Cycle Template. I read up on how to create. Need help understand when I would use this function. How are you using and why?Reporting on Li...
If i am a fresher in ServiceNow & My Exp 5+ Years in ITAM ..can i do the CSA Certification? Can do the ServiceNow Developer jobs in coming future...?
anyone know when the session signups start for Knowledge 2025.
Hello, I am trying to create a workflow/form in ServiceNow, where the form has about 6 questions.What Configuration Item would you like to modify?Then I have like 5 questions like Serial Number, Location, and MAC Address available to enter details.I ...
Hello All,I have requirement that create report on, which assets has been assigned to user who is Requested for from catalog task table.Could you please help me out to create report through script or through Database view ? Thank you,Sourabh A