Role of a business Analyst in Asset management (HAM & SAM)
Hello everyone,Could anyone explain what role a business analyst would play in asset management (Ham & Sam)? Thanks in anticipation of your response.
Forum Posts
Resolved! Updated models are not captured in update set after publishing them to hardware catalog
Hello,I published some hardware and consumable models to hardware catalog using the related link "Publish to Hardware Catalog" and in my update set I have only updates related to the new hardware catalogs created so I don't have the models updated wi...
Asset Mgmt / Protection
Hi,We are reassessing our asset management policies and procedures to protect our assets. Do you have any case studies or perspectives from other companies that highlight the policies & procedures used to protect and govern assets via HAM?
Resolved! Automatic associate Asset and CI based on matching serial number
Hello Team, I am inquiring about the out-of-the-box functionality in ServiceNow regarding the automatic relationship between records. Specifically, when a new record is created in either the Asset table (alm_hardware) or the CI tables under hardware ...
Resolved! ITAM process guide documentation HAM Standard
Hello I'm looking for the ITAM process guide which covers HAM standard. Apparently, I can download it from the ServiceNow website but I can find it. Can anyone help, please. Thanks
Anyone tried to extend the Asset Hardware table (alm_hardware)?
We will be utilizing "HP Asset Push" integration with our instance. HP had us create staging table and transform in global scope. As part of this integration, we will need to map ~20 fields. Our architecture team would like us to avoid customizing...
Veeam One integration stopped working
Hi All, We just recently established a VeeamOne integration with ServiceNow using the native connector inside of Veeam One. It worked for over a month and then stopped working on its' own. We're a fairly new shop, it works with the dev profile, doesn...
Resolved! Validation issues with creating fixed assets in Hardware Asset Management (HAM) Simulator
Hello, I'm currently working through the Hardware Asset Management (HAM) Simulator (Vancouver) and I've run across a problem with validating the final task. I have completed all the steps as described in the Create a fixed asset (V) task, but when I ...
normalization in hardware asset management xanadu
Does normalization using content service portal only normalize four fields or can it be extended to other fields like operating system , versions and also can we specify what should be the manufacture name after normalization .
HAM Model Normalization manual steps
Hi, After completing the normalization process, I need guidance on the subsequent steps, specifically regarding how to handle and address data that hasn't been normalized. Additionally, I would like to know where to retrieve data for categories such ...
What is foundation table ?
What is foundation table?? Levels of approvals will be derived from foundation table. How to achieve this?
asset management: filter duplicate assets
How can I filter the hardware assets for duplicate assets? Example:A user normally only has one laptop. But if he now has two laptops, how can I filter this in ServiceNow without a script, purely in the asset database?I would like to filter the same ...
Make asset tag non-mandatory when creating an asset in mobile agent
When creating a hardware asset in the UI, the asset tag is not mandatory, but when I create it using mobile agent, asset tag is mandatory. How do I make asset tag non-mandatory in mobile agent?
New child Screen need to add in Asset Workspace
HI TeamI would like to add the new child screen in the Asset Workspace . After Analyze i need to create new Child screen in Record.Table name : sys_ux_macroponentName : Model Managment. In this specific Record i need to create new child screen in the...
debug ACL
Hi Anyone please help me I have core_company field reference wherever it is used in my DEV instance with the role is workingThe same with role it is hidden in form level in TEST Instance I checked there are read write create ACL'S is same as DEV ins...
