Zendesk API for fetching License Details.
Looking for an API of Zendesk for the integration purpose to fetch details regarding the license of all the users.
Forum Posts
Demo - Asset Management
Dear community, I need a quick help in setting up my instance to showcase the lifecycle of asset management (hardware assets). And also, the ask is to specifically demo two key features in HAM. Please advise how this task can be done with ease. N...
Mobile App Builder
Please let me know if anyone has worked on the empty state for the Mobile App Builder. I need help with adding an empty state.I referred to the video below in the community, but it’s not working for me:Mobile App Academy: Empty State Handling (youtub...
Resolved! Company search results with no results
I'm playing around in my personal dev instance on a freshly blanked out instance with no dummy data. So I was creating some test dummy records and I've begun to notice that despite me creating a company for me to create hardware records out of, when ...
How Discovery works for getting HAM into Servicenow
Hello Team, I am pretty much new to a process for HAM and Discovery.In my company HAM was already implemented and now who implemented was not there and also no documents are available. 1) Can any one suggest me, will Discovery automatically creates H...
Asset status/substatus updates.
Hi folks,Asset Status/ Asset substatus flipped from In stock/available to Retired/Vendor Credit but the changes are not tracked in activity and history.how can i find the source which is updating above fields.
Resolved! Trying to Create Rule to Prevent Regular Users From Creating New Configuration Items
I am trying to put in place a Business Rule or Client Script or UI Action that prevents all users, except Discovery Admins, from creating a new CI when submitting new CHG or INC tickets.I have tried an ACL that prevents creation of cmdb_ci items, but...
Asset Swap
Hello I am trying to find some information on Asset Swap. I was able to find an ATF but cannot determine if this is a business rule or a workflow. thanks
Resolved! Location Audit - for a building to include Stockroom(s) and Offices
Hi - all I have a use-case from the client asking, to be able to create an audit for a Building, in the build we have a Central Warehouse and Offices, all defined in the location table, so I want to "create one audit" for Building A, with a hierarchy...
Asset Swap Workflow
Is there is Asset Swap workflow? Is this only visible with HAM Pro 10.0?
Sourcing Page based on Cost center not Location of users
Hello,I far as I have understood numbers (Assets present in local or transferrable) in sourcing page comes from location of user and which is matching with Stockroom location or service Location.Question - can it be based on user cost center not loca...
Hardware Asset Workspace
I am looking for a demonstration of the Hardware Asset Workspace OOB and would also like to know which data is mandatory for populating that workspace.
Physical Asset Tags to Service Now Asset Profile
Hello SNow Enthusiasts, Backstory: We will be implementing a Zebra ZD621 Printer on an independent VM on an Azure Server to print out two Physical Asset Tags to put on our hardware. One will be for the Unique Asset Tag that will correlate with the As...
We need to configure the Intune integration with ServiceNow to discover only company-owned mobile.
We need to configure the Intune integration with ServiceNow to discover only company-owned mobile devices, excluding personal ones. Integration is already done Intune to Servicenow but now Client need to solution to track only Compony owned mobile de...
Intune to ServiceNow Integration, Mobile device Category & Subcategory not populating
Hi, We have Intune integration with Servicenow, in that we will not getting data category & Subcategory for Mobile devices in cmdb_ci_hardware table. Is there any solution to get both attributes.
