Hi, We have Intune integration with Servicenow, in that we will not getting data category & Subcategory for Mobile devices in cmdb_ci_hardware table. Is there any solution to get both attributes.
I am seeking in-depth information about the Hardware Model Normalization process. Specifically, after normalization is activated in Production, what are the next steps? Is there documentation outlining who will review the results and what procedures ...
Hello Team, When we install HAM Plugin, there are some out of the box tables of HAM: 1. Hardware Manufacturers(sn_hamp_hw_manufacturer) 2. Hardware Products(sn_hamp_hw_product) 3. Hardware Device types(sn_hamp_hw_device_type) 4. HAM Product Model...
Specifically I need to find all Hardware that was Discovered more than 90-days after it was Retired.Generally, I need to understand how to filter (Reports and List Views) on functionally-compatible Data Types.:I am not in an Engineering/Admin role; h...
Hello All, Not sure of any other relase, but in the Xanadu release I see one anomaly which looks like a defect within the system. For a Hardware Asset, If Substate is selected as "Pre-allocated", both the State and Substate fields become readonly a...
I want to order more than 1 catalog item using CartJS API of ServiceNow, but its allowing only 1 Catalog item to be ordered. Can anyone look into the code below and tell me what's wrong am I doing?var cart = new sn_sc.CartJS(); cart.empty(); var i = ...
Why are there extra substates for "Retired". Originally many of the states and substates were very straight forward now there seems to be conflicting options. Why would there be a "pending disposal" substate in a "Retired" State? From an ITAM perspec...
Hello As a first test for validation, I create a Hardware Model , I made sure that it is present in the inventory (downloaded data from SN). as a first remark , no value is pushed in Normalization hash columns as you will see in the screenshot. i pe...
As part of HAM implementation I want to automate 'State' change in ServiceNow as part of changes made to an Asset in MS Intune -1. After a leaver form is submitted, the user ID is getting de-tag from the device in Intune, so is it possible to propose...
hi. i have a catalog with a flow that assigns a notebook to employees. the flow will update the notebook status to operational in CMDB and state to In Use in hardware table. but i found that by updating state to In Use will update CMDB ci to Non-oper...
Hi all, I would like to know if using 'itil' role instead of 'asset' is ok to do.The reason for this is because there are some roles which are inherited by asset role which we do not want the user to do.
Hi,Can you please advice how to build dashboard/report for incident asset action swap, retire, update/repair?Does anyone of you create similar report?Thanks/RegardsDama
I need to create schedules that will generate tasks for CIs/Assets that have regular recurring maintenance needs but have found the Planned Maintenance module to not be very useful or easy to work with. All I need to be able to do is take a filtered ...
Hi All,Hope everyone doing great!A quick suggestion needed, I would like to make the install_status and Hardware_status to be updated as retired when the asset decommissioned for asset type not computer. I have written the Transform map script to upd...
Hi Guys, what would be the best approach to customize the Local Stock Order Flow. Im trying to understand why my newly created subflow doesnt triggers out from the Decision Table. As soon as i change the Subflow the sourcing fails and throws an error...
