How to change form header in Digital product release workspace
Hi, How to change the form header below in DPR workspace. This is in rm_epic table.
Forum Posts
How to change the reply mail address?
When an employee send a mail to the response giving back from the mail : x@gmail.com but now we need to change the response address to y@gmail.com. I am having no clue where we need to change and where the configuration existed. Let me have your poi...
UI Action Button
I created a basic UI Action button on my instance, which gives a defined error. When I review the script all seems good, also can call the script via console, and it is a client side button. I think there is a misconfiguration on my instance.
Resolved! KB Feedback Popup - Mandatory
Hello Friends, We are using HRSD Application and HR Portal and in HR portal - When users open KB Articles and bottom - options are coming to rate this article and Is this helpful or not and when we click on those options a feedback popup is coming...
Fields are mandatory when state changes from canceled.
I have an UI Action button to cancel cases with the ability to set the case back to 'Assigned', 'In Progress', or 'Pending' states. When these states are chosen for specific field values, fields that should not be mandatory are now mandatory before s...
Calling a UI Page from UI Action in Agent Workspace
How do I perform the similar item as in the screenshot below, by calling the Ui page from UI action in the agent workspace? We can call a UI page from UI Action in Agent Workspace but I am unable to pass any values to the UI page. I need to send so...
Resolved! Can I use ref_ac_columns based on an extended table?
Hello, everyone. I am building the Variable Attributes of a Reference field ('cmdb_ci_computer') in a catalog item and I want the ref_ac_columns to reach the value of the model field - which derives from the 'alm_asset' table. Is this possible? If so...
Recently Viewed on Searching of HR Cases in HR Agent Workspace
Whenever we search the HR Cases in HR agent workspace we are getting different fields on recently viewed. But business need Number and short description due date.May i know how to changeCurrently i am getting as NO Title and activity due. Please find...
On one click submit Unable to submit form on service portal
New Hire Blue Collar Smart Form present on service portalThe user has to click on Submit Button 3 times after updating the details to submit the form. If the Submit button is clicked once or twice, the form doesn't get submitted. Expected result - on...
HR Agent Workspace, Search case count is correct and not displaying the HR Case Number and details
Im logging as a One of the HR Agent, Searching in HR Agent Workspace Global search,In global search searching on the name, it is showing both hr cases and hr profiles, but in hr cases its not displaying the hr cases but count is correct as shown in ...
Mapping entry points for knowledge articles
Hi Everyone, Is there a table, report, or indicator that I could use to map the entry points for knowledge articles? We'd like to know if the users mainly access articles via direct links or through the search (we have the AI Search installed).
Personal Notes in HR Agent Workspace
With the new feature allowing for Personal Notes/Scratchpad experience on HR Agent Workspace, I have a customer asking where they are stored. They are connecting with their legal team to understand if these would need to be provided as part of any r...
Ticket submission end-user experience and AI
Regarding the end-user’s view when selecting and submitting a ticket.There is often a disconnect between the teams that determine the names of ticket forms and the end-user perspective.To remedy this, I was thinking about the AI field SNOW has on the...
Fetch variables from email body using Flow Designer
Hi All,I have email body like below from incoming mail to servicenow Hi Team,Please use below details to create an Hr caseRequester Name: Test11Request ID: 12343 I want to get this requester Name and put it in a description.I know this can be done li...
Resolved! Form widget clears values after Save
(This was posted in the Developer forum as well, but thought I may have luck here.) I have duplicated the OOTB form widget and am using it to display case data on a custom page. I am using a custom table that is a child of HR Case and an HR Service b...
