Copy variable editor data to description
Hi experts,Can we update description field on case form with variable editor data when record is inserted? TIA
Forum Posts
Mobile
Hi All,I am learning ServiceNow mobile . I am a beginner in the mobile on ServiceNow platform . Please guide me on how to study the mobile. If possible you can also recommend mobile learning you tube channel or Udemy coursesThanks in advance.
Compose email attachements
Hi All,A user has sent a attachment via compose mail and from servicenow , Fromlogs it is showing the attachment has been sent. Attachment size is within the limit of outbound email property size. But in their outlook the attachment is not received b...
HR Survey: Question Text no visible for user with sn_hr_core.basic role
Hey everyone, I need some help with a survey issue. I have a survey that is sent to users during the progress of an HR case, and it's all set up in the Human Resources: Core scope. Users with the sn_hr_core.basic role should be able to see the respon...
Resolved! HR Survey trigger conditions
Can HRSD have multiple surveys?Can the ER COE table have a different survey vs the HR Case COE table?What are the survey trigger conditions?Can a HR service have multiple surveys?
Resolved! why do we use "post" method instead of "get" method in Rest Api
Hi all,We had an Integration Requirement where we pass the 'Name' parameter in the Rest Api message and get the respective 'ID' in return. But for this, I dont Understand why POST method has been used instead of GET method. Please pour your insights...
Resolved! Remove [code], [/code] from email notification
Hello,I am trying to use the below mail script to fetch only the latest comment for our HR Case email notifications. When I test this, it's also pulling in [code] and [/code] tags into the comment body. How can these be removed?
Tracking Actual Time Spent Working Cases in HR Agent Workspace
Hello! I am looking to see if anyone has configured a solution to a request I am trying to solve for. I am looking to report on the average time that our HR Operations assignment group takes to work as a case before it is closed. I am familiar with m...
Details About sn_hr_core.hrsm_new_hire
Hello All,I'm new to ServiceNow HRSD and its roles,I am going through some requirement and it includes the new hire role sn_hr_core.hrsm_new_hirehere are the details regarding the requirementso whenever the new hire process is activated, it triggered...
Resolved! Scripting gliderecords
Hi All,I have a custom table and there are two fields called code and name . There are duplicate entries in the table. Under code there are 3 records . I ran a glide aggregate and got the records and using gliderecord i need to update the active as ...
Resolved! Employee center topic's header text color is not same
I have topic header color issue.As you can see below in the main menu topic name's color are same (white). But if I open the each topic (software and It for it) their header text colors are different (software = white, IT ofr IT = black). I want to ...
Resolved! "sn_hr_core.hrsm_employee" Role
Hi, When "sn_hr_core.hrsm_employee" role gets added to an employee? What is the rule/script that controls adding this role? Thanks
Disable commenting checked but still Leave a comment showing in kb_article
We have checked Disable comment in our knowledge base but still Leave a comment box is showing in knowledge article. Please suggest
Restrict HR Cases visibility based on group type
Hi everyone, I have a group for example called HR Admin Team that has the human_resources type on it. That group type ensures that users on that group can see every HR Case.Then I created a group called HR Admin Restricted, that has a custom type cal...
Unable to see details of request submitted for HR Service on portal
In HRSD, I have created one Record Producer to create a case on HR Talent Management table from Employee Centre.When I am submitting the request, only header is visible. Other than that, nothing is getting displayed on the screen. And also, not abl...
