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Resolved! How to find out if a user is a member of a group or not in a scoped application

Hi all,I have two fields in the form, Iniator group(Reference to sys_user_group) and Assigned to(reference to sys_user)Field in a Scoped Application. Iniator group is the group that Requestor is a member of. The Requirement is that all the group memb...

Community Alums by Community Alums  
  • 942 Views
  • 8 replies
  • 3 helpfuls

Role definition - Employee Relations

Hello, For Employee Relations case management, I would like to know the definition of these roles, and what they can do.  ER Admin, ER Confidential, ER Configuration.  Also is there a guide where can we find the definition of fields like - Opened for...

rrajagopal by Tera Contributor
  • 723 Views
  • 1 replies
  • 0 helpfuls

COE policy not working

I am trying to restrict a specific service in Workforce Admin case to a group of users. I have read and write set up. When I impersonate a user in the allowed group they cannot see the cases. Any idea how to fix?Also I have a blanket policy to allow ...

samadam by Kilo Sage
  • 546 Views
  • 6 replies
  • 0 helpfuls

About “Audience” field in the Life Cycle Event activity set.

Regarding the “Audience” of the activity set in the life cycle event, I assume that the activity set is triggered when the condition is met.When is this “Audience” evaluated?If it is evaluated periodically, I would like to know where that process is ...

Takumi Ando by Tera Contributor
  • 1036 Views
  • 2 replies
  • 0 helpfuls

autopopulate variables

Hi experts,I have a form and I need to auto populate fields based on requested for.I used auto populate feature on the variable and It served purpose for some fields auto population but below fields unable to use that feature.  Requested for- Refers ...

Playbook builder in washington dc release

Hi Everyone, I'm facing issue with Washington DC release Actually, If we open process automation designer->playbook experience we will get playbook builder but in updated version, I'm getting playbook form so anyone help with how to navigate to playb...

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Avinashavi by Tera Contributor
  • 290 Views
  • 1 replies
  • 0 helpfuls

HR - Create bulk hr cases

Hi All,I want to create bulk hr cases in servicenow , i tried the bulk hr request but i am unable to set subject person , assignment group , assigned to . Please help me on this. Thanks in advance

kali by Tera Contributor
  • 651 Views
  • 4 replies
  • 0 helpfuls