This will work for other UI actions as well afaik Spent hours trying to find out how to stop this UI action from showing on the HR Agent Worspace form so I thought I'd share here. 1. Go to UI Builder within the Agent Workspace for HR Case Manageme...
Dear community, i am currently creating a flow within the request mgmt. for return of it hardware.I already use the ootb signature feature. Currently it's only possible to link inside of the "sn_esign_configuration" a document from "dms_document" tab...
Hi Team, Could anyone please let us know is that possible to send calendar invitations from service now? Please share the related articles. Thanks in advance.
Hello,We are in the very early stages of designing a PIP process via a Lifecycle event in our instance. One of the requirements is for the employee being placed on the PIP to be able to provide their "action plan" for behavior correction, with their ...
Hi Team,In my lifecycle event, I have configured activity sets as follows:Activity Set 1 (Immediate Trigger)Activity Set 2 (Triggered after Activity Set 1 completes)Activity Set 3 (Combination of conditions and dependencies)For Activity Set 3, I incl...
HI,After transferring a case using the "transfer to a new case number" method, I expected to see the following message: "Case was transferred from HRCXXXXXXXXX." Unfortunately, this message does not appear in the additional comments widget. Could you...
I'm trying to translate email notifications from the Azure API. I have everything configured and I can already use language detection. But when I try to do "Request Translation" the languages appear unavailable.
Hi Everyone,I am stuck on a frustrating problem for a long time, your help would be greatly appreciated. I created a record producer with a workflow attached to get an approval from manager and give reminder in few days if request has not been acted ...
Hello everyone, I would like to display the relevant value from the SLA duration field in an informational message when a new case is opened.In the record producer, I have a variable set that includes a variable created in a catalog client script nam...
Hi everone,I would appreciate your assistance with an issue I am encountering.How can I make the actions button, which includes the cancel request option, visible to all users? Currently, it is only accessible to those with the Admin role.thanks in a...
I have created a journey of seperation in my instance but when i select the journey type as lifecycle event and journey accelaration it should give me option to add stages and create tasks for emoloyee but i am unable to get any option to create the ...
Hi, I'm trying to enable Agent assist in sc_req_item table in our instance for Service operation workspace. I tried the ff found in the community but to no avail. Can you help? Actions done: Created an agent assist in the contextual side panel.Creat...
When I am trying to make a field (type- reference) mandatory and read-only, I am not able to do it. It is only possible if I change the mandatory action to leave alone.Never I have seen this behaviour, why is it not working.The below screenshots sho...
Hi All! I have created an HR task with Hr task Type: Catalog Item. I have created a record producer and linked it to that new HR task with optional field = true, which gives it the 'Skip' link. The issue is the skip link seems to be getting overridde...
