Forum Posts
Restrict triggering of email notification to when no contextual results found on the related HR case
Hi Team, Can you please guide on establishing this scenario. Currently we are triggering the notification to requester with related contextual search results using table configurations and we are using email script : cxs_emailsearchresults (OOB) in t...
HR Service in Transfer case
Hi Community,On HR Agent workspace we have a Transfer case button. When we click on that , we will get a dialog box having several fields one of them is HR Service.Any idea from where the dropdown value is coming in that list ?NOTE : I already have c...
Contextual Search results in email
Hello All, I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE. I have created the Notification and calling Email Script as shown in below screen shot.I could see Contextual search results are show...
Resolved! Best way to identify which HR group manage which HR Services in HRSD?
Hi Community,I’m working on an HRSD dashboard and looking for a reliable way to identify which HR teams (assignment groups) manage which HR Services. as i need to create a new report to t to reflect the which team manages which type of HR Services.I...
how to make a rule base mandatory in order gude
Hi team, please i would like to disable this toggle to be set it to read only and keep it selected for a specofoc item but could not find a way to do it, any idea on how to do it?
Resolved! Mapping to Parent Case from HR Task Submit Catalog Item?
Hello, wondering if this is possible & if anyone has ran into something similar. As part of a lifecycle, we have an HR task of the Submit Catalog Item type going to an employee. When the employee completes the task, a child case is created - which is...
Resolved! HRSD Unguided Simulator - HR Case not being created correctly through Employee Center
In the unguided simulator, under the task 'HR Knowledge Management', while impersonated as Abel Tutor, you are supposed to create a Travel Advance Request, which, from the previous steps, is supposed to be configured such that every required detail i...
Resolved! BR to exclude some users from seeing some cases
Hi everyone please i would like to write a BR to exclude exteranl users from seeing the offboarding case here is the script but still didn t work(function executeRule(current, previous) { var userId = gs.getUserID(); gs.info('[HR VISIBILITY...
How to make bold for one word in virtual agent greetings
Hiwe need to make bold on word in virtual agent greetings for suppose" Hi, welcome to virtual agent"In this Welcome should be in bold styleBut our message does not store in sys ui message tableIt is directly given in the virtual agent flow and embedd...
How to edit this this limit in "cases opened for user" in HR agent workspace
HiIn HR agent workspace there is a section/relationship( as attached screenshot) named "Cases opened for user(50)" which is set the limit to 50 in default even though opened for have more than 50 cases , we need to edit /increase the limit so that al...
Need some help/idea for copying of assignment group field to new field "created by group"
Hi we have a req where new field "created by group" field should copy the value from "Assignment group"Here there are 2 cases1. if we are creating case from Record producer it should be " assignment group = created by group"so what process can be don...
Resolved! Anonymous Report Center catalog item
Hello, We are currently looking at implementing the Anonymous Report Center. Can someone clarify whether it is possible to modify the Report Misconduct form in the ARC so that it is different to that in the standard service catalog? If so, where is ...
Resolved! Text is not clearing when clicking on the "save" button in comments section
HiIn HR agent workspace, we have an issue, the comments which we post there, and when we click on "save" button , the note was saved but text still appears in compose text box and text box did not clear(please refer below screenshot)so we need to cle...
SERVIÇOS DE RH NO SERVICENOW - Guia prático para POs (sem tecnês)
SERVIÇOS DE RH NO SERVICENOW - Guia prático para POs (sem tecnês)O grande desafio do RH é explicar, de forma simples e sem virar aula técnica, como os Serviços de RH funcionam no ServiceNow para POs que estão chegando agora ou que não vivem o dia a d...
