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getting error while fetching get oauth token OAuth flow failed. Verify the configurations and try again. Error detail:Cannot recover key
Forum Posts
Resolved! Document Templates auto-generate a PDF and attach to case
Hello!I have a requirement to auto-generate and attach a PDF document to an HR case once the Record Producer is submitted.I was able to achieve that with HR Document Templates by creating a Flow that would look up PDF draft (created by leveraging 'Au...
How to provide access to employee forms or collect input type checklist on HR tasks to non HR agents
Hi all need small help with below requirement in service now HRSD:Yeah basically we will create salary advance request form for hr agents to submit request on behalf of employeesOnce HR case is created:First hr task will route to accounting teamNext ...
Resolved! Sorry, either the data doesn't exist or you don't have access
Hi, When user are able to view the HR Service catalog in ESC portal & after submitting they are getting below error."Sorry, either the data doesn't exist or you don't have access".Post Submission of the HR Case No details are visible & from list view...
In HR Agent Workspaces, how to modify the field lable of create a new case
Dear All,In HR Agent Workspaces, how to modify the field label of create a new case.I used the client scripts of HR Case, but did not run onload.“COE” change to “Topic Detail”
Display Description and short description on Document Template task
Hello Everyone, We are migrating from HR Document Template to Document Task. The newly configured document is now visible on HRM to do page. However, I need to populate Description / Short description just under the Details tab before the PDF docume...
Resolved! Document templates: Unable to fill PDF Document
Hello everyone,I have a requirement to prepare the following scenario:When an HR case is created and its state is changed to "Ready to Work," three document tasks should be created in the following order:The assigned user has a document task to fill ...
Resolved! SetDisplay() on Variable on HR Form (HR Total Reward case)
Hi All,Not sure why SetDiplay() is not working on Variables on HR Form but SetVisible() is working.Any specific Reason or limitation ?
Resolved! Assign To Me button on List View of Agent workspace
Hi Experts, Can anyone help me to find where the UI action "Assign to me" is coming from on the list view of HR agent workspace. I tried deactivating the UI action written ITSM Application however still it shows. Currently this is only showing for ad...
Restrict editing related list record in hr agent workspace
In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, there are multiple related lists. I want to restrict editing of list view records for the Interview and Allegation related lists.For example, in the attached image, I want to...
Resolved! My Request Filter in ESC shows approved HR cases even if the case is not opened by approver
Hi Experts, When a HR case is submitted for approval by a HR agent in HR Agent Workspace. Approver logins in to employee center and the HR case is displayed both in "My Tasks" and "My Requests". Once he/she approves that HR case from "My Tasks" the H...
Resolved! Subject Person Setting in HR Case
I need help with setting the Subject Person on an HR Case.We have a parent HR case and two HR tasks created under it.Task 1Type: HR Service (Service: ABC)When the fulfiller submits the HR Service form, the new HR Case correctly takes the Subject Pers...
Document Preview: restrict edit button on the HR agent Workspace configurable
I want to hide the EDIT button on the Preview Document pop up in the HR agent Workspace [configurable].
Resolved! HR Agent Case Cross Team visibility
My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that every term, they assign a task to someone on the Employee Relations team to confir...
HR Admins with sn_hr_core.admin and user_admin Cannot See "Edit" Button on Group Member Related List
Hello Community,I’m facing an issue where HR Admin users who have both the sn_hr_core.admin and user_admin roles are unable to view the “Edit” button on the Group Member related list (sys_user_grmember).So far I have checked the following:Using Acce...
