Hi,I have an Inbound action created, through which an offboarding Lifecycle case is being created. I want to prevent duplicate case creation if a case already exists for that leaver(subject_person). Any suggestions on how we can do this?Thanks in adv...
Hello, Where all is the configuration held for the collaborators field? I am attempting to set up the collaborators field on my HR Cases (multiple COEs), but something seems to be blocking the OOB behavior. OOB, any HR Agents who are added as collab...
Hello all!We leverage Workday and ServiceNow and curious if anyone out there has any design principals they lean on when they decide to design or activate new features and the capability exists in both systems out of box. The end goal is a good set o...
Hi,Is there a good way to report on case deflection with the new HR Portal and Knowledge base?We are on Jakarta.Thanks,Mike Leighton
Hi im trying to put videos on our content experience widget carousel. im using in my example below a SNOW video for demonstration. After reading many articles it appears I should create a portal / styled content and select video as my "content style...
Can anyone please help me on below I am looking for HRSD documents, can someone please provide.
Hello I am using video carousel(CD) in ESC Portal. I am able to add videos from YouTube through link. But i need to upload some local MP4 videos which will not present in youtube, So i added videos to the (db_video) table and giving /video name in l...
Hi I am not able to switch to Human Resources: Core application scope in my PDI . Any help would be appreciated . Thanks,Charutha
Now I am integrating ServiceNow and DocuSign, and I checked Require Proof Key for Code Exchange (PKCE) in DocuSign.Knowing that I checked Public Client in the Application Registries of SN, and then selected S256 of Code challenge method, but when cli...
Hi, we have upgraded to UTAH in our DEV environment and are configuring HR agent workspace. All our HR services are set to manual and buttons were available in the form view outside of the workspace, which agents use to move cases through different...
I am building an HTML document template. I have a cover page, then 6 pages of content. I want to have the page numbering start with 1 on page 2 of the document. I cannot seem to get this to work. I can hide the footer on the first page, but the numbe...
Hi Team, I'm using employee forms to collect input from the analysts/approvers, in one of the employee forms, we have 2 fields, 1st field of type choice and 2nd of type multi line text. Choice field has two values, Approved/Rejected. When rejected th...
I have a requirement to limit HR Service visibility to certain user groups. New groups entering the system should only see a handful of HR Services, rather than all of the existing ones. What is the best way to approach this? The issue with COE Secur...
Hi All,I want to create a new metric table to capture the assigned to of the hr cases . Please provide the steps to achieve this.
Can anyone help me with below query Two different articles have the same KB number . Is there any reason why it will showing.
