I have a requirement to pause all active SLAs on all HR tickets until the state changes from 'Awaiting Approval' to 'Approved'. This has to be across the core case table as well as all the child tables. There are multiple SLAs so creating new SLAs an...
My open request in now mobile is visible for only some users and not visible for some other users. How to make it visible for everyone@Ankur Bawiskar @Harsh Vardhan @michaelj_sherid @asifnoor @Jaspal Singh
I am trying to create an ATF for the HRSD module, we are trying to populate some value in the modal window (Image shared below). Unfortunately, we are not able to run this successfully. Yellow highlighted are the fields which we need to populate. We ...
Hello,I want information about HR Operations Systems table. Means, what is the use of that table. Any help would be appreciated. Thanks!
Hi,I was wondering if others are facing the similar issue with the HR Issue auto resolution solution. When i submit a request example Generic Inquiry, the system assign to the hr bot. but keeps in that stage unless i refresh my screen. Then the syste...
Hi, As an HR Agent, i am trying to search for KB Article in chat window of HR Agent Workspace. I have selected /kb-search quick action and entered the short description of the KB Article. But, it says that the "no matching articles visible to the req...
Hi All, In my ESC portal > Recent and Popular Item section showing me the catalogs item from IT portal. Therefore I have cloned the widget and made the changes to show the catalog items from HR in My Recent Item, but I am not able to do the same for ...
we have 'My task' menu item, when we click on it, we can see open and completed tasks. On any of the task we have two tabs - Details and Activity. When we click on Activity tab, I can see an option to post a comment and the all the previous comments(...
Hi, I need to create a Ui action to print the HR case only if the field has a value, fields with empty or no value is not required while clicking on "Print" ui action. Can anyone help me on this.
Hi All,I am seeing below Error when I open chat in Service portal.Could you please Help me ? Thganks & Regrds,Chandrakanth.
Hi all, I have a requirement where i need to check if the previous field value exist for a journal input type field 'comments'. How to check that using a business rule?
Hi Community, I want a HR Task to assign automatically to Subject Person of HR Case. Can anyone help me with the script?
Hi,For HR application survey - Is there a way to restrict the access of survey results to a certain groups, without changing the OOTB ACL?Also, i saw that on the survey designer, there is an availability section, but from testing i did , it does not ...
Hi all, We have setup a notification on the update of the additional comments on the hr case ticket. However, we have a requirement where in we need to avoid triggering this notification for the first comment that has been updated on the ticket. I'm ...
Hi all, We have setup a notification on the update of the additional comments on the hr case ticket. However, we have a requirement where in we need to avoid triggering this notification for the first comment that has been updated on the ticket. I'...
