What is the difference between HR Agent Workspace and Agent Workspace in Servicenow?
What is the difference between HR Agent Workspace and Agent Workspace in ServiceNow?Can someone please explain in detail?
Forum Posts
Unable to locate sn_hr_core_case a7b514b9db052f80ed4e94f7db961964 for inbound email processing
I am receiving error message "Unable to locate sn_hr_core_case a7b514b9db052f80ed4e94f7db961964 for inbound email processing" while processing inbound emails. One user is trying to reply to email but it is not updated in worknotes and commect section...
Signing date is not populated on letter
Hi All, We have one service which is using editable pdf and we have one mapped signature to it.We are using flow to creating E signature HR task.In the pdf template mapping I have selected signing date which should show signing date on the letter bu...
Resolved! Holiday calender for user by country region
Hello,facing the issue like we want Holiday Calendar Widget should default to User Country but Currently the calendar defaults to US for all users.so can anyone help like how will this can be configured. Thank you
when user approves it the PDF is not attaching to the HR case.
Hello All, We have a HR service on Workforce admin table and when we create a case Document task gets attached in which PDF document will get generated. When assigned user approves that doc then the generated PDF should get attached to the particular...
How to trigger an approval based on the field choice selected on HR case ?
Hi All,Actually we have one "Yes/No " variable on the RP and that's mapped to backend field on the HR case form, once RP submitted , those values are mapped to the field on the case form in the backend , so if that field value "Yes", then we need to...
Why notification don't get trigger if table name is "sn_hr_core_case"?
Hi All, As we know 'sn_hr_core_case' is the base table so hence in notification I have decided to give table name as 'sn_hr_core_case' so that it can be used for other COE's also but it's not working I have checked, I have to give the same table name...
Resolved! How to create multilevel approval for HR case through flow designer?
Hi All,Actually i need to create flow designer for the HR task and multi level approvals on HR cases, but i am new to the flow designer the flow like1. firstly need to create hr task when case is created and the assigned to manager2.once task closed ...
Resolved! How to implement adhoc approval in HR agent workspace?
Can anyone help out how to implement adhoc approval for HR case in HR agent workspace? And how many ways to do implement?
Resolved! Hoe to create email for case
I'm trying to setup email on the Employee Relations case form. I created a template, but I'm not sure why I can't generate the template on the case.
Notification template - cannot get variables from HR case
Hello guys, I am facing an issue with notifications for a HR admission process. Basically, i configured a notification to be sent when a new employee is admitted for the company, but i can't get the variables (like employee name) which are filled in ...
Document Preview from HR Agent Workspace, Canvas Error
Hello experts, After creating a HTML document template, I was asked if the HR Agent could add their signature image to the document before passing the completed document to the employee. Instead of having a static image in the document template, it w...
Resolved! How to create and display checklist items on HR task which is created automatically?
Hi All,Actually we have created HR tasks from HR service by automatically, so whenever case is created one task was created automatically, so on that task i need to display few checklist items which are mandatory to close that task? So please help me...
What is this error called "undefined" or "null"
Hi all,Can anyone tell me why this error is coming, here I am trying to fetch value of "value" field of record from "question_answer" table.
Resolved! Checklist cannot be displayed in HR Task
I am using this article to create an HR Task Template for Checklist and creating an HR Service where the Fulfillment Type is Service Activity.https://www.servicenow.com/community/hrsd-forum/checklist-for-hr-task/m-p/1286127#M1447https://docs.servicen...
