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Auto-populate user id in catalog item variable

I have created three variables On catalog item. employee _name. employee _id. employee _email.Employee _name is a reference field with sys _user table.I want to auto-populate user_id in employee _id and email in employee _email when a user is selecte...

Implementing Virtual Agent on ESC portal on PDI

Hi All,I want to learn about implementation of HR virtual agent on PDI, I searched for all documents and videos but, were not beneficial, Could you please help me with proper steps to learn HR Virtual agent from scratch. Thanks!!

Community Alums by Community Alums  
  • 828 Views
  • 5 replies
  • 0 helpfuls

Related lists not visible in Workspace

Hello,I'm trying to setup a specific workspace view for the User [sys_user] table, but the related lists are only visible for the "Workspace" view.As you can see on the screenshots, I created the view and configured the related lists, then I created ...

Changes images of ServiceNow ESC portal

Hi All,I want to change the background images used in content experience widget in employee service center portal, I am unable to find correct steps to change images. Please provide your suggestions on this issue. Thanks!! 

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Community Alums by Community Alums  
  • 777 Views
  • 2 replies
  • 0 helpfuls

Exporting incidents to Excel gives limited Work Notes data

Hello, For reporting purposes, I have a list of incidents, where I need to be able to filter based on certain entries in the work notes. Why should I need this ? Because in the work notes there are system updates where the short description gets anot...

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GranadaDude by Kilo Contributor
  • 445 Views
  • 1 replies
  • 0 helpfuls

HR agent workspace- response template limit standardization

Hi,    I want to know more how this response templates are configured. To be more specific, How is the number of response templates displayed controlled?  for example : when I go to any HR case under HR agent workspace , and select response template ...

How to get user information from HR Profile

Hi guys, hope you are doing well! I have a record producer with some variables (employee_number, employee_grade, etc), and I want to auto populate those variables with the user on the field with the value "subject_person3". I tried a Script Include b...

rafas_2703 by Tera Guru
  • 1527 Views
  • 5 replies
  • 1 helpfuls

Resolved! ServiceNow- Jira connection

Hello Team, I am new to Service now we have a requirement for ServiceNow- Jira  connection where the user stories will be in  service now and testing will be at JIRA  Kindly suggest a better way to do the integration process between service now and J...