Case Deflection Reporting - HR Portal
Hi,Is there a good way to report on case deflection with the new HR Portal and Knowledge base?We are on Jakarta.Thanks,Mike Leighton
Forum Posts
Embedded videos in content experience widget
Hi im trying to put videos on our content experience widget carousel. im using in my example below a SNOW video for demonstration. After reading many articles it appears I should create a portal / styled content and select video as my "content style...
ServiceNow HRSD documents
Can anyone please help me on below I am looking for HRSD documents, can someone please provide.
Resolved! How to stop autoplay of videos in Video carousal(CD).
Hello I am using video carousel(CD) in ESC Portal. I am able to add videos from YouTube through link. But i need to upload some local MP4 videos which will not present in youtube, So i added videos to the (db_video) table and giving /video name in l...
Not able to switch the Application scope to Human Resources: Core
Hi I am not able to switch to Human Resources: Core application scope in my PDI . Any help would be appreciated . Thanks,Charutha
how to use PKCE in Application Registrie
Now I am integrating ServiceNow and DocuSign, and I checked Require Proof Key for Code Exchange (PKCE) in DocuSign.Knowing that I checked Public Client in the Application Registries of SN, and then selected S256 of Code challenge method, but when cli...
Close complete button not changing state to awaiting acceptance in HR Agent Workspace
Hi, we have upgraded to UTAH in our DEV environment and are configuring HR agent workspace. All our HR services are set to manual and buttons were available in the form view outside of the workspace, which agents use to move cases through different...
Resolved! HTML Document Template Cover Page - Page numbering starts at 1 on page 2
I am building an HTML document template. I have a cover page, then 6 pages of content. I want to have the page numbering start with 1 on page 2 of the document. I cannot seem to get this to work. I can hide the footer on the first page, but the numbe...
Resolved! Employee Form Errors
Hi Team, I'm using employee forms to collect input from the analysts/approvers, in one of the employee forms, we have 2 fields, 1st field of type choice and 2nd of type multi line text. Choice field has two values, Approved/Rejected. When rejected th...
COE Security Policy vs HR Criteria to lock down HR Services
I have a requirement to limit HR Service visibility to certain user groups. New groups entering the system should only see a handful of HR Services, rather than all of the existing ones. What is the best way to approach this? The issue with COE Secur...
Creation of a metric table
Hi All,I want to create a new metric table to capture the assigned to of the hr cases . Please provide the steps to achieve this.
Two different articles have the same KB number i.e. KB0010571.
Can anyone help me with below query Two different articles have the same KB number . Is there any reason why it will showing.
Case Deflection setup for Viewing a Knowledge Article
Hello everyone, did someone successfully configure Case Deflection Configuration for HR Cases deflection using KB articles? First I've tried it on client's instance but was not successful to trigger any Deflection Metrics records. So I've started fre...
Resolved! How to Highlight VIP in Opened for and subject person in HR agent list view
Can someone help me on the below requirement. How to Highlight VIP on Opened for and subject person in HR agent list viewI want to visible on the below it is for HR agent list view, I already written a script for HR case table it is working Please re...
To Display Help text
Hi all,There is field called Grade (salary) in the form..so when the user click that field it should display a help text i.e Hourly Rate/ Contract ID.So how to display this help text.. Thanks.
