Resolved! How to hide "Create Interaction" on Agent Workspace for HR Case Management
Hi All, I'm new to Agent Workspace and I've been trying to find a way to disable this Create Interaction button with no luck - can anyone help out? Thanks
Forum Posts
Need to open KB articles in new tab in portal when clicked
Hi,I have a requirement like there is widget in which the kb articles were displayed and when I click on any kb article it should open in new tab.For now it was opening in the same tab.Any suggestions would be helpful.Thanks inadvance!!
How do I set a Task SLA in Flow designer
Hi there guys! I have a flow and in that flow I have a get Catalog Variables action.From the different question choices on a variable I have different assignment groups/ Task SLA's that I want the HR Case to have. The assignment group part is already...
Resolved! I am not able to update or create or delete record in Document Tasks
Hi All, I am not able to update or create or delete record in Document Tasks using var gr = new GlideRecord('sn_doc_task');gr.addEncodedQuery('number=DOCT0001005');gr.addQuery('parent','HRC0231097');gr.query();if(gr.next()){ //gr.short_descriptio...
Resolved! HR document template table field issue
Hi Team, I have created this HR Document template for my e-signature task, as you can see it has the table name set as HR Core task. So as per my understanding if I m printing the sysid, then it should ideally print the HR Task sys id, rather it is p...
Check if applications/plugins have upgrade available in scripting
Hi, I am trying to find backend data source of information, from where, plugins page retrieves all information such as latest version number etc. I need it to implement a logic in scripting. But unable to find source table or any store API. Thanks,...
Create New Case-HR Service Dropdown List Not Displaying All Services
I am impersonating an agent and am creating a new HR case using the path HR Case Management -> Create New Case. When the form comes up, I select a subject person that this agent regularly services. When I go to select the HR Service from the drop dow...
Human Resources > Case field definitions (Actual start, end, and resolution)
I'm trying to understand how the Actual start field is populated on cases. What behavior triggers that? Is it the state change? More context: Building a report and SLA's. Is using Case > {Actual start} the same as going to the Metrics and looking...
How to remove Journey button from Service Portal
After installing the journey designer plugin we get the journey button in employee service portal. How to make it visible only for admins but not other users@Ankur Bawiskar @Harsh Vardhan @Jaspal Singh
Resolved! HR task & record producer
Hi Team, I have below requirement:1. User raises the hr case.2. Team A approves/rejects task (achieved this through Employee forms). If approved goes to Team B3. Team B approves/rejects task (achieved this through Employee forms). If approved goes to...
How to add a field to an HR task so that it shows up on the HR portal?
I currently have a need to collect information from a user who is assigned a task, in the task itself. The current setup correctly assigns the task generated to the user, but when the user opens the task as a part of the case on the portal, they only...
How to Disassociate an interaction with a case?
Hello! We are rolling out the use of interactions with HR Case Management and having a hard time finding out how to disassociate an interaction with a case if it was 'accidentally' associated in error. Does anyone know how to do this or if its poss...
Resolved! Report Creation on HR Case Table
Hello All, I want to create a report for HR Case table on the state. can anyone guide me how to create a report ? Thanks in Advance!!
Integration Oracle Identity management with servicenow help me
I was oauth application registry as Create an OAuth API endpoint for external clients . but my company domain okta based url not credentials I wish checking postman am getting { "error_description": "access_denied", "error": "server_error"}ple...
Resolved! Agent Workspace - HRSD & ITSM
Hello Community! I had a quick question for anyone familiar with working/implementing Agent Workspace. If you had agents that are working both HR cases and IT incidents are they able to just toggle back and forth to different workspaces within an ins...
