Hii am writing a catalog client script for auto populating user fields, whenever the user is changed the fields related to that user (ex; first ,last name should auto populate)which the fields are referencing to HR profile table in our case not the u...
I need to update the manager on the onboarding lifecycle events when the manager has changed in the system of record. Where would i go to update this change so it automatically changes to whatever is being brought on from the HR Profile or the user ...
I need to give my agents the ability to add a task to a case ad-hock/on the fly. When the agent opens the case and decides they need a task, they click the Related Links -> Add Task link. They are then taken to the HR Task, New Record form. If the...
Hi Community,While creating new HR case from Agent Workspace, we get contact card of that user selected.I have to add more fields there, please guide how can we achieve this.
In sla report Business elapsed time and percentage showing 0, kindly help @Ankur Bawiskar
Hi Everyone, When you are in the Utah version of ServiceNow, you Should follow the procedure below.1: Install the Employee Center (sn_ex_sp), Employee Center Pro(sn_ex_sp_pro), and Employee experience Taxonomy(sn_ect). 2: Navigate to All > Syste...
Hi, I tried to create a custom/new Email client template for a COE or HR Service(Email within a case). The business requirement is that the To, CC, BCC should be blank and should not auto populate anything. When trying to achieve this, I see that th...
Kia ora Community, We add encryption context to all of our attachments in HR Table, so, when I try to configure a notification to send the attachments they come out empty or corrupted due to being encrypted. Has anyone worked out a way to add attachm...
Project Task is assigned to the user, however the assigned user is not able to view the tasks on the portal
Hi All,I have a requirement where I need to update the HR profile of a requested person of the record producer .I have a record producer to submit this request when i select the requested person then all the personal details from HR profile table get...
On the record producer we've mapped to field for LE case table. Then wrote a after insert business rule where im trying to map variable value from LE case table to HR profile table. (function executeRule(current, previous /*null when async*/) {var h...
Hello, I create a flow in flow designer but this is not triggering when case is created.Since we are in HR scope. I created a record producer(create new store) that will capture variables on the portal and create create a case on the HR case table ....
Hi Experts, We have a requirement of adding the approve / reject button on ESC portal on the request page . If the resolution given by the agent is correct and the user is satisfied it will accept the solution otherwise reject it . How can we enable...
Hi Team, We want to send bulk emails to around 2000+ audience from ServiceNOW .And also receive the reply from some of them as an reply 1500 +What is the best way to achieve this ? Also we want to trigger this adhoc means no as such trigger conditio...
Hi All, I am seeking assistance with best practices for Knowledge Bases and view permissions. I am with a global company with several small regional offices. We have developed our knowledge bases based on having a Global KB, AMER, EMEA, and APAC. ...
