Hey Team, I have a defect I am working on. An HR Agent user is trying to create an HR case on the back end in the Employee Relations COE. It doesn't appear on the drop-down list. How can we allow Agents to create new ER cases while restricting access...
How do we set the condition to configure the quick link section of Now Mobile Application, to route the end users according to the company code assigned to each user based on their respective timekeeping system?So need help for the same or else I hav...
I am creating a Service Activity to display a checklist in HR Task.I create a new Child task template, select HR task type as Checklist, and even if I put values in Checklist items (or not), I cannot register it with the error in the image below. Wh...
Can someone explain Why user criteria & why hr criteria and when to use both? I know there is a lot of content out there, and if I am still posting this, I need someone to explain it with use cases/real life scenarios please. Thanks!
I have a requirement to cancel all the active LE cases to be cancelled when the user location changes. I have written a BR on user table when the location.country changes we need to cancel the active LE cases and need to create a new LE case for subj...
I am getting Unexpected Action Occurred Error message on esc portal when click over "To-Dos" does anyone know this issue. Thanks in advance..!!
I am trying to populate fields on an HR Task from the Parent HR Case. I want the Short Description and Description from the Parent HR Case to display in those fields on the HR Task. I am using Service Activity to create tasks when a certain case is s...
ServiceNowを使って社内ポータルを作っています。社内ポータルにログインしたあと、ポータル内の経理サービスへのリンクを踏むとパスワードを打ち込むこと無く、経理サービスにログインできるようにしたいのですが、良い方法はありますか？
Hi guys, I have a problem that my global categories don't appear in now mobile. Well... they appear if you press view all, but NOT every global category.I will attach prints, and you will see that under 'Question', it should appear the global categor...
Hi, we have a requirement to have the watch list field accept external emails for HR Cases. After modifying the dictionary override for HR Case in the Watch list dictionary, we were able to make it work in the native platform UI. After checking in th...
Hey Team, I have a defect where Lifecycle Event is duplicating itself when HR case state is closed.
Hi experts,I need to activate the update button inside the case preview in List component linked to hr cases.now when i clicking on update button in the image attached is not working.i know that i need to add an event to link the updated fields to sa...
Hello Everyone, I am trying to trigger notification based on event. My use case is whenever i give multiple comments back to back in HR case all those comments should trigger notification. Steps taken.1. Created event.2. Calling through BR3. Updated ...
500名ほどいるユーザーの初期パスワードを自動生成する方法はありますか？一人一人、「パスワードを設定」で生成するしか無いのでしょうか？ご教示いただけると幸いです。
ナレッジをインポートセットによってインポートしたのですが名前が重複するカテゴリがあったため、本来意図していない同名のカテゴリに配置されてしまいました。このカテゴリを効率的に修正する方法や、今後このようなことが起こらないようにする対策等があれば教えていただきたいです。 また、カテゴリの修正を行うために名前が重複しているカテゴリの名前を運動会A、運動会Bといったようにナレッジカテゴリの名前を被らないものに変えて、エクセルにエクスポートし、エクセルのナレッジカテゴリ編集し、エクスポートしたのですがカテ...
