I have a user who could not access ServiceNow. When I looked at their User Profile, it was marked Active, but also Locked Out. We use Workday Integration to update users, and both their User Profile and HR Profile were in order, except for the Lock...
We are getting ready to launch our first HR Service. One item that come up is when the case is created, the short description shows the opened for person. We would prefer that it show the subject person in the short description (subject line), I was ...
Hi there, Is there any way to add subcategories to the HR Service Catalogue so that it shows up in the 'Manage Human Resources Catalogue' UI page? I added subcategories to my HR categories manually via 'Maintain Categories' page so that I can leverag...
Good afternoon, I have a request for a report that would list out all the articles which we have added URLs in order to link them to another article or to an HR Service. Has anyone been able to do this? or do we need to add in additional fields in o...
Hi , I am trying to generate document for OOB "Employee Verification Letter" . After the case is created , i impersonated as assignee and previewed the document and clicked on Generate. But the document is neither getting generated nor getting at...
Hi All, I am in the HR Talent Management area of the HR Case and I am trying to review the PDF/document assigned to me by clicking "Click here to respond" and I am receive the following error. Please help!
Hi, I have a requirement to create HR Cases using ATF. I am able to set field values for HR Cases expect for HR Service. The problem being HR Service field is a mandatory field and it been referenced. Is there a way to populate this field to run the ...
Hi,is it possible to trigger a email via catalog form,i need to send a email, that contains all the data available in catalog form. how do this.i created a catalog item, i have several fields in that form, after submiting that need to trigger the ema...
Which table is considered the core table for all HR Case records?
HI SN Team, Requirement is to Populate Opened For and Subject Person in Case Creation UI page only with HR Profiles and Not User Profiles. Approach being followed : i would like to know the line of code similar to code present in below link in setti...
This is in the Scoped HR application in London: How do I select a workflow for an HR Service when I select "Workflow" for the Fulfillment type? When I select "Workflow" for the Fulfillment Type field, the workflow field appears, but it is read only...
Hey SN - trying to grab a little help (probably something easy I am missing)... I am trying to, for the most part, copy what the VIP flag client script does - but with a different field and different color (to start). Here is what I have thus far: T...
Hello, In our HR Case, we have a Task with type 'Submit Catalog Item'. When viewing this task on the Fulfiller Side, there is a link directing to the Portal, saying "Go to Service Portal to continue to work on this task" Only once on the Service Port...
I understand that I can create templates for every single HR service but as most of our services are Low priority, I would like to have cases automatically get Low priority, unless a template is created with a higher priority. I notice that currentl...
Hello SN Comm, I want to see if anyone knows a good way to protect attachments that are attached to an HR Case form? Can it be locked to only the Assigned To (and maybe also certain users with a special role, etc.)? Maybe even having to enter in a pa...