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Resolved! Issues with client role assignment rules?

Does the client role assignment functionality work for you guys? It seems to be very inconsistent in both my company's instance and my dev instance. I have not made any modifications to the script includes or the scheduled job. Example from my dev in...

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Pete R1 by Kilo Guru
  • 3099 Views
  • 8 replies
  • 7 helpfuls

Synch between user record and HR profile

Hi all, I have a requirement to remove synch between the HR profile and User table the below fields "First name" , "last name"  I tried to deactive  the business rule and script include 1) BR:Synchronize fields to sys_user 2) BR:Synchronize fields to...

BeBold1 by Kilo Contributor
  • 1142 Views
  • 1 replies
  • 0 helpfuls

Resolved! Report on both HR Task and HR Case in the same report.

Hello,  I am trying to create a pretty basic closed HR Task report, where I run into trouble is I also want the report to contain the name of the HR Service the HR Task is sitting on and the Assigned To of the HR Case. In PeopleSoft, I would just joi...

JD292 by Mega Guru
  • 2096 Views
  • 6 replies
  • 4 helpfuls

How to mask PPI Information in HR Profile table

Hi, I have cretaed a scheduled job to mask PPI information on HR profile table. Below is my script: var gm = new GlideRecord('sn_hr_core_profile');gm.query();while (gm.next()) { gm.ssn='xxx';                                                           ...

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pinkiverma by Kilo Contributor
  • 1312 Views
  • 4 replies
  • 0 helpfuls

Email Notification for HR case opened

Hello, I need help with creating an email notification for HR case opened to be sent out based on the following conditions: HR case is active (manually created by HR agent) Notification will be sent to Open for, Open by and Watch list If the case ini...

Anh Hong by Tera Contributor
  • 1841 Views
  • 4 replies
  • 1 helpfuls

Resolved! attachment sync from parent to child HR case & vice versa

Can anyone please help me with the attachment sync, I have written a BR for attachments to move from child to parent, which is attaching all of those if a new attachment is done on the child case. I need only the latest once. table: sys_attachment af...

Community Alums by Community Alums  
  • 1098 Views
  • 8 replies
  • 1 helpfuls

Resolved! Transferring a Case

I'm trying to work through an alternate way to transfer a Case by switching the COE and HR Service values in the existing case, rather than cancelling and recreating. I'm coming across a bunch of items that I need to account for, and wanted to see if...

shegde by Giga Contributor
  • 3600 Views
  • 3 replies
  • 1 helpfuls

Resolved! What's HRSD?

Hi, Tell us about servicenow's HRSD. I am the Human Resources department and a beginner in both IT and servicenow. But I have a requirement to explain HR internally and design it. So far, I've read the official documentation and the community, but I ...

Mi4 by Tera Expert
  • 3097 Views
  • 6 replies
  • 3 helpfuls

Autoclose HR Cases Using A Business Rule

Hello ServiceNow community, We would like to automatically set a HR case to a State of "Closed Complete" if the HR case has been sitting in the "Awaiting Acceptance" State for more then 2 business days without a response from the customer. Would the ...

bill72 by Tera Contributor
  • 2669 Views
  • 4 replies
  • 2 helpfuls

GlideRecord deleteRecord() won't delete the record

I'm trying to remove from SN bad records loaded previously from Workday. For example, if someone is hired in error and then that hire is rescinded, I want to remove the EE from ServiceNow. I can tell it's a rescinded hire because the Workday Web Serv...

Resolved! Adding task attachments to parent case

Hey Comm! I have a simple task that I am trying to accomplish. I am blanking on the route to take for what I need. I currently have a UI Action 'Grab Attachments' on the HR Task Table. Simply, it copies the parent attachments and posts them to the Ta...

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Resolved! How to create HR TASK Template in HRSD

Hi,   I need to create an activity that should user to upload the medical receipt document. For that i have a Activity Sets underneth i created an activity but in the HR TAask template i dont see any oob template that asks like upload the document.  ...