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Resolved! How to maintain holiday calendar for SLA

We have to configure SLA based on different timezones, so I guess for each and every timezone I have to create separate SLA.Please correct me.There is one more point we also have to configure Holiday calendar, so that SLA should not consider those ho...

Resolved! Customized HR Case Flow

I am currently trying to set up a customized state flow for specific HR Cases regarding ServiceNow changes. We want to have different phases (request review, business requirements, functional requirements, etc.) in which at each phase the assigned to...

bmorss by • Kilo Contributor
  • 3188 Views
  • 13 replies
  • 2 helpfuls

unable to create HR Catalog Item from Manage HR Catalog

Hello,  Creating  a new HR Catalog Item from within the Manage HR Catalog application  fails. I'm trying to do this as admin. I'm not certain this has worked for us before.  I'm a relative rookie-level SN admin.  Steps:open Manage HR Catalog, click ...

_m by • Kilo Explorer
  • 2243 Views
  • 3 replies
  • 0 helpfuls

How do i fire an event at a certain time / date?

Hello!I would like to send an email reminder 48 hours prior to the date specified in the activity_due field on the task table. How can I achieve this?Eg. Fire an event at 08:00 22/11/2016 if the activity_due field is set to 08:00 24/11/2016.Thank you...

benl by • Giga Contributor
  • 5091 Views
  • 9 replies
  • 2 helpfuls