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Resolved! Move email to newly transferred Case

Hi Team,When HR case is moved to different COE and existing HR case is cancelled, when user sends email to existing HR case that is cancelled, copy that email to newly transferred case. How to achieve this?

preethigovi by Tera Contributor
  • 540 Views
  • 3 replies
  • 1 helpfuls

Resolved! Customizing Icon in the Change form

Hi, I was trying to update the icon info based on state changes: For Ex: In the description field i wanted to show help icon with some text 'abc' when state is 'New' And For the same description field i wanted to show help icon with some text 'xyz' w...

Resolved! Enforce unique profile business rule

Hi Team, What is the purpose of this Enforce unique profile BR, we are trying to update user profile via transform map but for that specific user its errored out as Operation against file 'sn_hr_core_profile' was aborted by Business Rule 'Enforce uni...

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preethigovi by Tera Contributor
  • 589 Views
  • 2 replies
  • 0 helpfuls

How to hide or default CoE value on Case creation in HRSD?

Hello, At our company we only use the HR Case CoE value, which is why the requirement came to have it defaulted to this value, as we don't use the others. i know how to disable the others, but even by disabling they would still need to select the val...

gej00m by Tera Contributor
  • 704 Views
  • 3 replies
  • 1 helpfuls

Resolved! Generate Letters in HR Service Delivery

We're looking at the Employee Relations module and we are wondering if it is possible to generate letters in ServiceNow. We currently have offline processes where letters have to be created and sent out to the subject person of a disciplinary or the ...

Matt Lodge by Tera Expert
  • 1039 Views
  • 4 replies
  • 3 helpfuls

Resolved! Agent Workspace configurations - HRSD

Hello Friends,Looking for some solutions like how we can add a custom dashboard into Agent Workspace for HRSD and What type of permissions and licenses are required for Agent Workspace.Thanks

_Samay by Tera Expert
  • 645 Views
  • 3 replies
  • 0 helpfuls