HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Setting Due Date on HR Case Template

I would like to set a due date on an HR Case.  We have regular back office processes that we would like to track in HR Case.  Rather than using an SLA, we would like to consider using a Due Date.  This could be set manually, but I would like to autom...

jrusso_0-1743021562026.png jrusso_1-1743021615498.png
jrusso by Tera Expert
  • 1106 Views
  • 7 replies
  • 0 helpfuls

On Managed Documents - cannot see link to knowledge article

Hi Community!So the topic is on Managed Documents - I uploaded a document through Managed Documents feature which worked. Now I'm trying to connect a document to a knowledge article. I followed the instructions in the product doc but it seems I'm not...

SNhydrone_0-1742396316586.png
SNhydrone by Tera Contributor
  • 342 Views
  • 2 replies
  • 0 helpfuls

template field on hr template is not showing any results

Hi All, We have an issue where few of the users are unable to see the values of template field on HR template form.Please find the screenshot for the same.   Can someone provide your expertise over here. Thanks in Advance!!!Manisha

Manisha30_0-1743083691058.jpeg
Manisha30 by Tera Guru
  • 426 Views
  • 3 replies
  • 0 helpfuls

Make related list tabs mandatory

For ER cases, when an agent is closing the case, few tabs (like allegation/corrective actions) from the related list needs to be mandatory. Is it possible to do? If yes how this can be achieved?  Thanks in advance!!

VaishaliJ by Mega Contributor
  • 241 Views
  • 2 replies
  • 0 helpfuls

Resolved! translate records

hello , i want to translate a lists of record of programs that  I created to french , but all I find is translated fields/name , but not working for me , and the button of properties to modify the labels not exist . any guideness please 

Achchaimae by Tera Contributor
  • 1024 Views
  • 6 replies
  • 1 helpfuls

[Agent Workspace] Auto reload Related List when load page

I'm using Agent Workspace at Xanadu release, and I want to reload this page automatically instead of click on Refresh icon every time I navigate to this page. Any idea for this situation?Thank you and best regards  

Horakhty_0-1742289409299.png
Horakhty by Tera Contributor
  • 306 Views
  • 1 replies
  • 0 helpfuls